Audley Care Cooper's Hill

Cooper's Hill Lane, Englefield Green, Egham TW20 0JY
Review Us
7.8 5 Reviews
  • Audley Care Cooper's Hill, Egham
Audley Care Cooper's Hill is a home care branch in Englefield Green, Surrey and offers domiciliary care services tailored to your needs and based around the highest level of care.

Their ethos is based upon exceptional customer care and service, prioritising independence, dignity and respect at all times, while being flexible to each situation. Audley Care services are recognised, registered and regularly audited by the Care Quality Commission (CQC). They are on-call 24 hours a day, 365 days a year.
Show Audley Care Cooper's Hill on the Map

Care Provided by Audley Care Cooper's Hill

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £29 – £35

Fees are dependent on services required, these can be discussed in more details at point of enquiry

These prices are only a guideline, please contact Audley Care Cooper's Hill to find out the exact price for your requirements.

Contact Audley Care Cooper's Hill to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Audley Care Cooper's Hill to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Claire Lavis (Cluster Care Branch Manager)

Audley Care Cooper's Hill Reviews (5)

7.8

Audley Care Cooper's Hill has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Audley Care Cooper's Hill has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 1
  • 1
  • 1
  • 4
Reviewer Connection to Audley Care Cooper's Hill
  • 2
  • 1
  • 1
  • 1
Total of 5, showing 1-5
Review from Miriam V (Client) published on 27 November 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I always find the care staff friendly, professional and reliable.
In an unexpected situation, I have recently found myself in, their response was immediate, and the help and care was superb.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janine G (Daughter of Client) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can never thank the care team enough for the wonderful and genuinely caring support and care they have consistently provided to my mum who has advanced Alzheimer's. The whole family has peace of mind knowing that my parents are in the best possible place they could be for Mum's care needs and support
for my dad.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Kathryn C (Client) published on 8 September 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My home care is excellent. All carers show great understanding and are very aware of my needs, helping me with my medication, taking me for exercise, both walking and going to classes. Helping me get dressed has been useful as I hurt my shoulder, although am now capable of doing this myself.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mary M (Wife of Client) published on 30 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband has Dementia and has been cared for by the excellent care team at Cooper's Hill. They have been wonderful with him and I can't praise them highly enough. Nothing is too much trouble for them and they will do chores over and beyond their duties. Their kindness has allowed me to cope with a
very difficult situation.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from WJN (Friend of Client) published on 4 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Every Audley Cooper's Hill employee is helpful, discreet, professional, and willing to go the extra mile. Always cheerful and polite, ready to help with day-to-day living as well as any problem or hiccup thrown their way. From the sublime to the ridiculous. From one end of the spectrum to the other.
Everything is taken in their stride with a confident smile and self-assured demeanor. Hardcore angels in uniform. Every one. Without exception. Thank you.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Audley Care Cooper's Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Audley Care Cooper's Hill is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Audley Care Cooper's Hill is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Aug 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (4)

Meet the Team (1)

Claire

Claire Lavis

Job Title: Cluster Care Branch Manager Joined: 2018

Over 10 years’ experience in the care sector, Level 3 qualified, Working towards Leadership & Management level 5 QCF.

Frequently Asked Questions about Audley Care Cooper's Hill

What Type of Services does Audley Care Cooper's Hill offer?

Audley Care Cooper's Hill offers Home Care.

How many Carers does Audley Care Cooper's Hill employ?

Audley Care Cooper's Hill employs 10 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Audley Care Cooper's Hill to verify any information. View our terms and conditions. Audley Care Cooper's Hill has an Enhanced Service - more info.