Health and Social Care Services Ltd

3700 Parkway, The Solent Centre, Solent Business Park, Fareham PO15 7AW
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7.9 10 Reviews
  • Health and Social Care Services Ltd, Fareham
Health & Social Care Services Ltd (HASCS) is a specialist provider of home care and clinical support for both adults and children with complex care needs, specialising in a wide range of conditions, including but not limited to: Motor Neurone Disease, Ventilation & Respiratory, Cerebral Palsy, Multiple Sclerosis, Spinal Cord Injury, Brain Injury, Epilepsy, Multi-Sensory Impairment and Post-Traumatic Stress Disorder.

HASCS also offers a live-in care service for people of all ages including round-the-clock home care tailored to their clients’ specific needs and aspirations. Working in close partnership with all their service users, HASCS provides their bespoke care packages and services nationwide.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children (0-18)
  • Respite Care
  • Nursing/Nurse Led Care

Personal Care & Household Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Domestic Services / Home Help
  • Call in Service
  • Companionship
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • High Dependency Care, two carers attending

Funding & Fees

We charge an hourly rate, please enquire to find out more.
Our fees depend on our clients' needs, we will meet the client to assess their needs and see what care is required.

Good to Know

Owner

  • Health and Social Care Services Ltd

Person in charge

  • Riza Tongson-Espe (Chief Operating Officer)

Health and Social Care Services Ltd Reviews (10)

7.9

Health and Social Care Services Ltd has a Review Score of 7.9 (7.938) out of 10, based on 3 reviews in the last 2 years. Over all time Health and Social Care Services Ltd has 10 reviews.

Overall Experience

  • 8
  • 0
  • 2
  • 0
  • 0

Date Published

10
0
2
3
7

Review from T P (Father of Client) published on 30 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to place on record how pleased we are with the team that now provide our son's care. For us, the fact that he now has a stable team is extremely important, as it provides the consistency of care that he needs and also means that whoever is on duty, they know how best to defuse the challenging
situations on the occasions they arise.
We are particularly pleased with the new team leader, who is providing calm leadership for the team and encouraging others to engage with us in his absence. It is also very helpful to me that he takes the lead liaising with the Housing Association when repairs etc. are needed to our son's house.
It is also the little things that illustrate that it is more than just a job for his team. A good recent example is that on our son's birthday each of the staff sent a card with their own personal greeting message and that the team leader came in on his day off so that he could wish our son a happy birthday.

Reply from Ellis Kerr, Marketing Manager at Health and Social Care Services Ltd

Hello and thank you for the taking the time to leave us such a lovely review. We are honoured to care for your loved one and are so glad you feel so happy with our service!

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Review from S A (Mother of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Carers are amazing, I can't really comment about any management as we don't really see anyone. It's left between myself and the NHS palliative care nurse and doctors. I'm sure the agency should be part of this!

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Review from Robert H (Husband of Client) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We find this company to be everything a person could possibly wish for.
The company is extremely professional. Their management are helpful and understanding and the control and infrastructure is excellent. Fantastic management.
My wife's carers are outstanding, kind and considerate. I cannot praise
them enough in this review. Only by saying they are brilliant.
Great company. We consider ourselves to be very lucky in having them with us.

Reply from Ellis, Marketing Manager at Health and Social Care Services Ltd

Thank you for taking the time to leave us such a lovely review. We strive to deliver excellent care to all in our service and it fills us with pride to learn the impact we are making on yourself and your wife.

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Review from S Y (Sister of Client) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has found being supported by carers quite challenging and so he is quite challenging to support. I have been impressed by the way management and carers have understood and responded to his needs and also to the challenges he sometimes poses for carers.

Reply from Nicole Villareal, Marketing at Health and Social Care Services Ltd

Thank you for your lovely feedback! it is very much appreciated. It is an absolute pleasure to be able to support your brother and provide your family with the reassurance that his care is in good hands.

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Review from Sally A (Client) published on 25 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing team, work so well with my other carers.
This has been life-changing for me.
Should have offered this many years ago!

Reply from Nicole Villareal, Marketing at Health and Social Care Services Ltd

Thank you for your kind and thoughtful review. We're ecstatic to hear that we've made a difference in your daily life! To receive reviews like this means the world to the whole team at Health and Social Care Services Ltd, who always put 110% into the care we provide! Rest assured the message will be passed on to the team.

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Review from Steve P (Client) published on 17 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional company from outset. Have met all expectations and exceeded at every level.
This company have completely understood what is lacking in terms of respect and dignity towards both client and family members whilst working in a home environment from most home care providers in the UK.
Our
previous experience was appalling in every aspect, but we are completely happy with how HASCS has not only understood what previously went wrong, but focussed on not making the same mistakes.
Would definitely recommend this company to provide care to the highest quality and standards.

Reply from Nicole Villareal, Marketing at Health and Social Care Services Ltd

Thank you for that amazing review! Our team do their very best to make sure that client expectations are not only met but exceeded! The team will be very happy to hear your kind words, I'll make sure to pass this on to them!

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Review from C S (Father of Client) published on 26 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been a really great experience with Health and Social Care Services care team. Since the beginning the care team were excellent. We were a little hesitant to hand over our son to the carers but all the carers have been really helpful and the transition has been really good. All the carers are
very friendly and competent. I would recommend Health and Social Care Services very likely.

Reply from Chantelle Treacy, Business Development Manager at Health and Social Care Services Ltd

With so much thanks for entrusting the care of your son to HASCS. We take comfort knowing that you are very satisfied with the care we provide. To say thank you for having HASCS is an understatement. We will absolutely share your message with our team in West Sussex. Thank you once again!


Sincerely,
HASCS Management

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Review from S S (Mother of Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I have 50/50 confidence with this provider. We are struggling a bit with care for emergencies from the beginning. But still, I am not feeling too bad.

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Review from Deirdre C (Mother of Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our son has a wonderful team who support him to live a life as full as is possible. The team are completely person-centred and I could not recommend them highly enough. Our son feels safe, happy and cared for. The team support our son to do bodyboarding, horticulture, sponsored walks, woodwork, sewing
etc, etc.
The care package is managed by a nurse, which makes a huge difference compared to our previous provider, as our son has complex medical needs. The nurse can educate the carers about epilepsy, Addison's disease, multisensory impairment and other medical and communication difficulties. Staff get to practice administering emergency medications. It is only when you feel sure that carers are competent, that you can relax knowing your loved one is safe and happy!! Thank you.

Reply from Natalie Dowse, Marketing Officer at Health and Social Care Services Ltd

Thank you for taking the time to write this review for us, it is very much appreciated. We are very pleased to hear that your son feels safe, happy and cared for. We love to ensure that our teams can facilitate and help our clients to participate in as many activities as possible, as well as provide the specialist care needed. Thank you for your invaluable feedback.

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Review from Brian M (Husband of Client) published on 14 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency is unique in terms of the quality of care and service offered to clients. My wife was suffering from Motor Neurone Disease (MND) and after I had cared for her alone for more than 2 years, this was the only agency that volunteered to give the sort of help I needed at home. One key to success
was the deployment of an interim care service, activated in days rather than the weeks it would have taken to recruit longer-term carers. MND moves too quickly for a conventional approach. The other key to success was the quality, kindness and commitment of the carer assigned to the task. She watched, observed and listened to our precise needs, adjusting her care to complement and support my own efforts. No effort was spared. As it turned out, this carer supported us for almost two months, working 5 days per week until my wife succumbed to the disease. I shall be forever grateful. This team sets new standards in the provision of care in the home. When they say they care, they mean it.

Reply from Natalie Dowse, Marketing Officer at Health and Social Care Services Ltd

Thank you for your kind and thoughtful review. It was an absolute privilege to support you and your wife. To receive reviews like this about the work we do means so much to the whole team at Health and Social Care Services Ltd. Thank you.

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Current Review Score: 7.9 (7.938)

Overview of Review Score

The Review Score of 7.9 (7.938) out of 10 for Health and Social Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.438 for Health and Social Care Services Ltd is calculated as follows: ( (12 Excellents x 5) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 16 Ratings = 4.438

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Health and Social Care Services Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Dec 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (3)

Gordon

Gordon Ward

Job Title: Chief Executive Officer

Joined: 2017

Over the years Gordon Ward has been involved with running and building many successful companies across multiple industries. In the care sector, it began with Beaumont Park Nursing Home. From there, Gordon built the Beaumont Home Care brand and other well-respected companies, in the UK as well as in Toronto and Manila.

Riza

Riza Tongson-Espe

Job Title: Chief Operating Officer

Joined: 2017

Riza Tongson-Espe was born and bred in the Philippines. She is a qualified Intensive Care Nurse registered in three different countries – The Philippines, The United States and the UK. Riza immigrated to the UK in January 2001, after she had been headhunted, and was the first Filipino Nurse to work in The General Intensive Care Unit, at the University Hospital of Southampton. In 2008, Riza ventured into complex care, working as a Nurse Manager for various companies. However, passionate to challenge the norm in the complex care sector, and determined to make a difference, Riza went on to develop the HASCS care model – bespoke, patient-centred, ethical, and truly clinically led. With the backing of Lord Gordon Ward, HASCS was born and is one of the major key players in the complex care industry.

Leanne

Leanne Beaton

Job Title: CQC Registered Manager

Joined: 2020

Leanne Beaton has worked in the care industry for 15 years. Leanne started out as a care assistant for domiciliary care, before quickly being promoted to Care Co-Ordinator then Care Manager and then on to CQC Registered Manager. In her first role as Registered Care Manager, Leanne gained an overall outstanding to then be moved to another location and again achieve outstanding in care. Leanne has achieved levels 2, 3 and 5 in Health and Social Care and has also studied HR.
Leanne is very passionate about her role in the care sector and ensuring we continuously work towards outstanding. Outside of work Leanne enjoys spending time in the New Forest walking her dogs, or at the beach. Leanne joined HASCS in November 2020 and loves the team ethic and that they have the same values as she does.

Frequently Asked Questions about Health and Social Care Services Ltd

What Type of Services does Health and Social Care Services Ltd offer?

Health and Social Care Services Ltd offers Home Care & Nursing Care.

How many Carers does Health and Social Care Services Ltd employ?

Health and Social Care Services Ltd employs 300 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Health and Social Care Services Ltd to verify any information. View our terms and conditions. Health and Social Care Services Ltd has an Enhanced Service - more info.