Health and Social Care Services Ltd

Choosing HASCS as our care provider is without a doubt one of the best decisions I've ever made. From the very first visit they were invested in our individual needs and how they could meet those needs. Every single day since, I can confidently say that everyone from the carers in the field, through to the office staff, care co-ordinators, nurse managers, and senior management have gone above and beyond to make sure our needs are met. In 4 years, never once have I have an uncovered shift, never once have I felt like a burden, and all criticism/feedback has been constructive and acted upon, being sure to keep us updated throughout. We have built fantastic relationships with our care team; they truly have become family to us. They are respectful, hard-working, and encourage us to make the most of every opportunity we're given, making the most of each day. Thanks to HASCS, we have made lifelong friendships and once-in-a-lifetime memories. 'Thank you' will never be enough for all they do.

It is also the little things that illustrate that it is more than just a job for his team. A good recent example is that on our son's birthday each of the staff sent a card with their own personal greeting message and that the team leader came in on his day off so that he could wish our son a happy birthday.

Carers are amazing, I can't really comment about any management as we don't really see anyone. It's left between myself and the NHS palliative care nurse and doctors. I'm sure the agency should be part of this!

Great company. We consider ourselves to be very lucky in having them with us.

My brother has found being supported by carers quite challenging and so he is quite challenging to support. I have been impressed by the way management and carers have understood and responded to his needs and also to the challenges he sometimes poses for carers.

Should have offered this many years ago!

Would definitely recommend this company to provide care to the highest quality and standards.

It has been a really great experience with Health and Social Care Services care team. Since the beginning the care team were excellent. We were a little hesitant to hand over our son to the carers but all the carers have been really helpful and the transition has been really good. All the carers are very friendly and competent. I would recommend Health and Social Care Services very likely.

I have 50/50 confidence with this provider. We are struggling a bit with care for emergencies from the beginning. But still, I am not feeling too bad.

The care package is managed by a nurse, which makes a huge difference compared to our previous provider, as our son has complex medical needs. The nurse can educate the carers about epilepsy, Addison's disease, multisensory impairment and other medical and communication difficulties. Staff get to practice administering emergency medications. It is only when you feel sure that carers are competent, that you can relax knowing your loved one is safe and happy!! Thank you.

This agency is unique in terms of the quality of care and service offered to clients. My wife was suffering from Motor Neurone Disease (MND) and after I had cared for her alone for more than 2 years, this was the only agency that volunteered to give the sort of help I needed at home. One key to success was the deployment of an interim care service, activated in days rather than the weeks it would have taken to recruit longer-term carers. MND moves too quickly for a conventional approach. The other key to success was the quality, kindness and commitment of the carer assigned to the task. She watched, observed and listened to our precise needs, adjusting her care to complement and support my own efforts. No effort was spared. As it turned out, this carer supported us for almost two months, working 5 days per week until my wife succumbed to the disease. I shall be forever grateful. This team sets new standards in the provision of care in the home. When they say they care, they mean it.