StellarCare NW

Bridgewater House, North Road, Ellesmere Port CH65 1AF
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8.7 19 Reviews
  • StellarCare NW, Ellesmere Port
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Care Provided by StellarCare NW

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32
  • Weekly Live-in Care Fees: £1200 – £1500
The price(s) shown are provided by the agency. Contact StellarCare NW for full pricing details and T&Cs.

Contact StellarCare NW to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact StellarCare NW to get a personalised quote.

Good to Know

Owner

  • StellarCare NW Ltd
  • Privately Owned

Person in Charge

  • Stella Shaw (Director and Registered Manager)
Are you the Owner/Manager of StellarCare NW? View your Advertising Options

StellarCare NW Reviews (19)

8.7

StellarCare NW has a Review Score of 8.7 (8.667) out of 10, based on 3 reviews in the last 2 years.
Over all time StellarCare NW has 19 reviews.

Overall Experience
  • 13
  • 5
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  • 1
Date Published
  • 19
  • 1
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  • 16
Reviewer Connection to StellarCare NW
  • 5
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  • 1
Total of 19, showing 1-19
Review from Sarah R (Daughter of Client) published on 8 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
This company took on the home care of our mum this year. I can honestly say they have been amazing. Our mum is so much happier now she is home and she is receiving the best care from this company. Everyone is so kind and caring towards both of our parents. I would 100% recommend this company to anyone
their level of care is exceptional
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you so much for your kind review, I will share your feedback to the team as I am sure they will appreciate it as much as I do. It is important to us that families can stay at home for as long as possible and happy we are enabling your mum to do so
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Review from S S (Wife of Client) published on 16 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am satisfied with the quality of care provided by your team.
Carers are friendly and courteous. Thank you.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you for taking the time to share a review, I am so pleased you are happy with the services we provide to you
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Review from Nigel M (Son of Client) published on 26 August 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care for my father was excellent. The staff were always caring, thorough and very respectful. They all became friends, not just carers.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWMany thanks for your kind feedback, it is so appreciated and will pass on to the team, they too will be grateful
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Review from Sheila R (Wife of Client) published on 12 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
StellarCare provide personal care for my husband who has serious and complex health problems and is bed-bound. He is therefore reliant on carers for all his personal care needs. We are both delighted with the service provided by StellarCare. The carers are all highly skilled and professional whilst
being friendly, kind and respectful of my husband's dignity. They are alert to any developing problems and communicate well with our GP practice when needed. They also communicate well with me. The managers are easily contactable and responsive. We are grateful to them all.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you very much for your kind feedback. As a nurse-led company we wanted to offer all our clients a clinical element to their care. We believe that nurses and care staff working together can offer better care and spot any signs of ill health quickly, aiming to reduce hospital admissions. I am so pleased that you and your husband recognise and, are thankful for this service. As a company, we respect all our staff and ensure they have the necessary skills to provide good care.
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Review from A P (Wife of Client) published on 12 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very professional. They all arrive with a smile and cheery greeting. Without exception, they put my husband's care in the forefront. They will chat to him whilst dressing, washing etc and are all discreet. I know how much my husband looks forward to them coming each visit. We would like
to say a big thank you to you all.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you for providing lovely feedback, I am pleased that you and your husband have had a positive experience. Delivering a high standard of care to people in their homes is our main focus as a company.
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Review from Colin J (Client) assisted by family/friend published on 7 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
No complaints, excellent service.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWMany thanks for giving us 5 stars, we really appreciate the positive postal review.
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Review from H B (Daughter of Client) published on 8 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank our carer enough for the care he gives to my dad during his night-sits. He has a very caring nature and has shown much respect during his shifts. This enables me to get my sleep without being disturbed and to be able to care through the days. He is punctual and very accommodating to my
dad's needs. He shows confidence in his care and has got to know Dad well now, which helps him settle. Thank you Dad's carer.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you so much for your kind feedback, we strive to ensure that our clients' families also have the reassurance that their loved one is cared for, enabling them to maintain their quality of life. I will pass on your message to the specific staff member, I am sure he will be very happy to receive it.
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Review from Brenda S (Client) published on 14 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Satisfied - all carers pleasant and cheerful.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you very much for your review; it is very much appreciated and will be shared across the team.
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Review from Jane H (Daughter of Client) published on 13 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very impressed with the carers and happy with the care they provide, even in the short time they have been caring for my mum. Very polite, friendly and professional. Their timekeeping is great, and the food they leave, Mum enjoys.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you for your positive review and feedback; I will be sure to share across the team.
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Review from J R (Client) published on 10 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very impressed with my care at StellarCare. All of my carers go above and beyond to put me at ease.
Nothing is too much trouble, and any contact with the office is a pleasant experience.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWMany thanks for your kind feedback; it really is appreciated and will be shared with the team.
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Review from H K (Client) published on 6 July 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
I find the service very good. The staff are very polite and willing to help. Having had the same carers more frequently, they have got to know my needs and routine, making things easier, both for me and the carers themselves. I hope I have been able to teach some of the less experienced members how
to do things, as they appear less confident, especially when delivering personal care. They introduce themselves when they arrive and wear the uniform giving the feeling of safety.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWHello, many thanks for your lovely review. I am pleased that you are happy with our service and the level of care they provide.
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Review from Jill S (Wife of Client) published on 21 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Overall, I am very pleased with the continuing care my husband is getting. Nothing is too much for the carers to do when asked to do a task.
All the carers are respectful and make an effort to get to know the people they are helping. My husband gets on well with them, and I find them warm and friendly.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWHello, many thanks for your kind words and positive feedback. It really is appreciated.
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Review from C W (Daughter-in-law of Client) published on 6 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Stella Care provides a professional, reliable service. The carers are extremely polite and knowledgeable when changing catheters, showering and personal care.
They turn up on time; if for some reason they are going to be a bit late, they ring to inform the client.
They are friendly, extremely polite
and caring.
I would highly recommend this company. There is no comparison with the service from the previous unreliable company we had.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you so much for your feedback, it does mean a lot to all staff who work very hard to deliver care as we do.
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Review from Rob D (Son of Client) published on 26 April 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
StellarCare provided care for my late mum for the last two weeks of her life.
I wasn't impressed with the care staff that were sent out as they didn't stay the full length of the time allotted for my mum, they sometimes didn't wash her properly. There was no rapport between them and my mum and the
staff seemed very poorly trained.
All in all, if your elderly relations are allocated this care company you should ask for another one.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWI am very sad to read your review and personally wanted to reply and provide some feedback. We always aim to provide an outstanding service, indeed, we have not received a bad review before and serve as a priority provider to our local clinical commissioning group therefore, we take your comments very seriously and wholeheartedly apologise for the negative experience you have found with us. All staff undertake end of life learning prior to working with us, we then cover this during our face to face induction after which staff must pass rigorous competencies that are completed while working in the field. Since your comments we have incorporated additional learning on end of life care to ensure staff are fully aware of the importance of providing dignity and care to those approaching the end of their life. I understand this may be too late for you, however, I wish to offer reassurance that we have learnt from your comments and have taken steps to ensure we provide the best care possible.
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Review from Margaret G (Client) published on 28 March 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Carers are always efficient and caring, friendly, and usually on time.
Polite and always have a good natter and sense of humour.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you Margaret for your lovely feedback, I am pleased that you were happy with our service.
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Review from Frank S (Nephew of Client) published on 26 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
StellarCare NW we’re absolutely amazing. The care provided was second to none. Communication was great, questions were answered quickly and I truly couldn’t recommend more.


Thanks again StellarCare NW!

Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you for this wonderful feedback, it is always our pleasure to provide excellent care.
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Review from Stewart L (Son of Client) published on 25 October 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that the members of the team gave my mum was phenomenal; the care and compassion given was first class. My mum always felt supported and comforted by the team, as did my brother and sister.
The compassion given right the way through to my mum passing was really comforting. Thanks to the manager,
along with the rest of the team for all their help. We couldn't have gone through this without you.
Thanks.
Reply from Stella Shaw, Director & Registered Manager at StellarCare NWThank you so much; it was a pleasure providing you all with all the support and care you needed during a very difficult time.
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Review from Paul B (Friend of Client) published on 28 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
This service is one of a kind, all of the staff including office and carers, treat each client with dignity and respect. The day staff always do the best they can when answering questions you might have. I have had a brilliant experience with every team member from Stella Care NW and will be recommending.
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Review from Leisa H (Daughter of Client) published on 17 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team from Stella Care were amazing. From the professional care to the loving care that they not only showed and gave to our Mum but to us as a family. They became a big part of our journey. Can not thank you enough.
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Current Review Score: 8.7 (8.667)

Overview of Review Score

The Review Score of 8.7 (8.667) out of 10 for StellarCare NW is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.667 for StellarCare NW is calculated as follows: ( (12 Excellents x 5) + (6 Goods x 4) ) ÷ 18 Ratings = 4.667
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for StellarCare NW is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 May 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (2)

Meet the Team (0)

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Frequently Asked Questions about StellarCare NW

How many Carers does StellarCare NW employ?

StellarCare NW employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact StellarCare NW to verify any information. View our terms and conditions. StellarCare NW has an Basic Service - more info.