Your Care

93 Thomas Way, Lakesview Business Park, Hersden, Canterbury CT3 4NH
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8.0 12 Reviews
  • Your Care, Canterbury
Your Care is a domiciliary company offering bespoke care packages for you, in your home, designed around your choices. If you live in Canterbury, Herne Bay, Whitstable or surrounding villages, call today for further details.
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Care Provided

Types of Home Care

  • Visiting Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Good to Know

Owner

  • Mitchell & Cleary Ltd

Person in charge

  • Joanna Mitchell (Manager)

Your Care Reviews (12)

8.0

Your Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Your Care has 12 reviews.

Overall Experience
  • 12
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Date Published
  • 12
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Reviewer Connection to Your Care
  • 3
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Total of 12, showing 1-12
Review from J A (Daughter of Client) published on 26 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot thank you enough for the love and care shown to my mother in the last weeks of her life. Everyone of the carers treated my mother with dignity and respect and she was able to die peacefully in her own home.
I want to thank you for helping Mum when she was in the very last moments of her life.
It was very intense , but you made us feel safe and confident that we could be with her at the last.
Thank you.
Reply from Joanna Mitchell, Director at Your Care

Thank you for your lovely words & more so for trusting us to care for you all at such a time.Love from all at Your Care x

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Review from Michael R (Husband of Client) published on 21 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I can't speak highly enough of the care your team provided for my wife during the last weeks of her life. Their skill and professionalism were matched by their love and kindness, both towards my wife and towards myself and our children. It is really thanks to them that an awful situation was made so
much more bearable, and we are hugely grateful to them. Our warmest thanks to the main three ladies and their lovely colleagues for all that they did for my wife and for the rest of our family. We will remember them with great fondness.
Reply from Joanna Mitchell, Director at Your Care

Hi Michael, it was an absolute honour to meet you both and to be able to make a difficult time a little easier for you. We will always think of you all with fondness. From us all at Your Care.

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Review from Paula E (Daughter of Client) published on 17 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I’d cared for my mum at our home for nearly two years as her various conditions and frailty from old age started to take their toll. Finally, it became clear that Mum was coming to the end of her life, and I knew I would eventually need another pair of hands to help me keep her comfortable and deliver
her care.
The ladies from Your Care came to our rescue. My mum had never wanted to accept help, but after just one visit, she decided she liked the Your Care ladies. Over the course of 3-4 short weeks, I found the care and help given to Mum and myself faultless. After one visit, which was a particularly poignant one, Mum asked me to make sure that when she was gone, I would tell the Your Care team that they were the nicest people she had ever met. I think that’s worthy of stating here as my mum didn’t take easily to people that she didn’t know.
Thank you, ladies, for all your help, kindness and gentleness of care, which was so so important to Mum given her pain and general frailty.
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Review from Guy S (Son of Client) published on 4 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum was suffering from terminal lung cancer, and having broken her hip in a fall in August, she was desperate to return home as soon as she could. The plan was for her to stay at home as long as it was manageable, before moving her to the hospice.
All of the team at Your Care were absolutely amazing.
Mum wasn't always the easiest person to deal with, but she loved all of the girls who looked after her for the last month of her life, as they made her as comfortable as possible.
The girls were extremely professional, treating Mum with respect and dignity in both life and death.
Mum never made it to the hospice, and with the help of the Your Care team, she was able to pass away peacefully in her own home with her family.
The care and support were not only there for Mum, but also for us in our hour of need, offering support and advice on caring for mum.
Our heartfelt thanks go to all of the team for everything they did for Mum.
Reply from Joanna Mitchell, Director at Your Care

It was an absolute pleasure to be able to support your mum and you all. She was a remarkable lady, who is missed by us all... Your Care Team.

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Review from Maureen C (Widow Widower) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers that looked after my husband from October - November 2020 were angels. They were compassionate, caring, always smiling and always, without fail, asked my husband's permission to carry out duties, especially of an intimate nature. They always informed him of what they were going to do before
commencing. He had two carers, four times a day and their time-keeping was exceptional. Up until his death in November 2020, they were always there for him. I cannot praise the company highly enough. He came out of hospital with bedsores and the girls always took extra care and had practically healed the areas when he was admitted back to hospital. Unfortunately, he came out of hospital with bedsores again. Thank you, Your Care.
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Review from Lucy H (Wife of Client) published on 28 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I could not ask for anything more from the carers, who come in four times a day. They are very friendly and caring and look after my husband who has severe dementia and Alzheimer's, is incontinent and immobile. They do all they can to stop him from getting stressed, chatting and laughing with him, even
though he does not respond except to smile at them.
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Review from Tina C (Daughter of Client) published on 13 January 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
These people are angels and the owners/manager so helpful and organised. They do whatever they can to meet the client's needs, work with the family, treat my dad as an individual, and genuinely care. They are flexible and professional in their conduct.
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Review from Jan S (Wife of Client) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers that have come into our home have been professional, caring and kind. They have supported/are supporting me during a very difficult time. My husband wasn't keen on the idea of carers initially, months ago, but now he is used to the idea and looks forward to seeing them. I'm very grateful to them
too and for the support.
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Review from L J (Partner of Client) published on 23 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I couldn't have asked for better people to care for my husband, especially at this difficult time of Covid-19 as I was entirely on my own.
Professional, efficient, respectful and human.
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Review from J H (Client) assisted by family/friend published on 2 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We appreciate the attention to detail and the kindness shown to us. Nothing was too much trouble for the Manager and her team.
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Review from P E (Client) assisted by family/friend published on 17 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are friendly, helpful, respectful to client and family. I would recommend their services to anyone being cared for at home.
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Review from A F (Wife of Client) published on 11 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my husband received from this company was excellent. I could not have asked for more. Always so kind, caring and helpful. Never rushing, always took time to speak with both of us. Always explaining what was happening. From the bottom of my heart, I thank you for your support at such a difficult
time.
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Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Your Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Your Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Your Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Your Care

What Type of Services does Your Care offer?

Your Care offers Home Care.

How many Carers does Your Care employ?

Your Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Your Care to verify any information. View our terms and conditions. Your Care has an Enhanced Service - more info.