Monarchy Care Services Ltd

Knaresborough House, High Street, Knaresborough HG5 0HW
Review Us
9.0 10 Reviews
  • Monarchy Care Services Ltd, Knaresborough
Monarchy Care Services Ltd, based in the Harrogate area, provides home care services to people in the comfort of their own homes.

Home care services available include (personal care such as help showering and getting out of bed, household chores, assistance to attend appointments, etc.

Trained compassionate staff give people dignity and respect while giving them high quality care.
Show Monarchy Care Services Ltd on the Map

Care Provided by Monarchy Care Services Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Physical Disability

Funding & Fees

  • Hourly Visiting Care Fees: from £22

These prices are only a guideline, please contact Monarchy Care Services Ltd to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Owner

  • Monarchy Care Services Ltd

Person in Charge

  • Patricia Dragan (Manager)

Monarchy Care Services Ltd Reviews (10)

9.0

Monarchy Care Services Ltd has a Review Score of 9.0 (8.996) out of 10, based on 9 reviews in the last 2 years.
Over all time Monarchy Care Services Ltd has 10 reviews.

Overall Experience
  • 7
  • 1
  • 2
  • 0
  • 0
Date Published
  • 10
  • 0
  • 1
  • 9
  • 1
Reviewer Connection to Monarchy Care Services Ltd
  • 6
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from M S (Husband of Client) published on 14 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A huge thank you to Monarchy for the amazing and caring work done by your care team supporting my wife in her final days. Without exception all carers did a fantastic job, nothing too much trouble. Always friendly and chatty which is just what was needed. Thanks again
Reply from Patricia Dragan, Manager at Monarchy Care Services Ltd
We appreciate your kind words and are so glad you had a wonderful experience with Monarchy Care Service .
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S C (Granddaughter of Client) published on 8 October 2024 Submitted via Website • Report
Overall Experience 3.0 out of 5
We use Monarchy after a disastrous time with a care company that nearly put our grandma in hospital. Our current level of service is hit and miss - some carers are attentive but others do the bare min and this has an impact on Grandma whose needs grow week on week. The level of attentiveness by those
writing the support plans and lack of clear Re-assessment of needs fails the carers to be able to fulfil roles within the client's home whilst the client is relatively safe - the attention to details that enable independence within the home is varied. For example, not encouraging fix dentures leads to undernutrition, not washing/drying properly has led to sore areas. We have had issues with safety around the home, bin bags tied to cupboards in walkways where Grandma could potentially be. Whilst care is of an acceptable but minimal standard there has, and continues to be, a lot of direction and input from family for things that should be done as part and parcel of a home care service.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you for sharing your experience with us. We sincerely apologise that your grandmother's care did not meet your expectations. We understand how important it is to feel confident and comfortable…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Colin S (Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
It is not possible to generalise on the work of these people, some are very good, others very poor in their appreciation of the way we have lived our lives and in helping with domestic chores!
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you for your feedback, we apologise that you feel that your care was not well taken care of, as discussed on the telephone, I hope the changes we made to provide you with the staff of your…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J F (Wife of Client) published on 10 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find all the carers very pleasant and helpful. We are at an age where we can trust them. We have had six carers, and they are so caring, they talk to my husband and make him feel like a human being. I am 75 and he is 85. Once again, we are very happy with them.
I have not marked value for money
as I do not know how much yet.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you so much for taking the time to review us. Positive feedback like this is what motivates us to keep providing the best care possible to all our clients and their families. I will pass on the…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A W (Client) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Friendly, helpful staff, willing to assist with anything I needed at that time. Ready to change things to meet appointments etc. Very happy with the services provided so far for personal and other care tasks. Never rushed, they follow the needs of the individuals being cared for.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you for your review, it is very much appreciated and I'll pass on the compliment to the team.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janet B (Client) published on 27 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Overall I am satisfied. My only complaint is that at weekends the nurse (who comes in the morning) is often late and very rushed as she has to fit clients in on Saturdays and Sundays due to their relatives taking it easy over the weekend.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you so much for taking the time to submit the review and your lovely feedback. We will look into the one care member you feel is often late on weekends. We apologise for the situation and will…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience with Monarchy Care has been better than I expected. I have two carers who care for me on a regular time. They have been kind, keep to a regular time and particularly, I feel they perform their duties in a very professional way. They have seen me through a very bad time with my legs and
they are now better because of the care I have had. They have supplied the kind of carer I asked for two years ago and her and her team have accepted any requests of mine.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you for taking the time to review our service and thank you for the positive feedback in regards to the care you are receiving.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Piter T (Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with my care. Nothing seems to be too much trouble for her. I am kept clean and fed and she does my shopping, collects my prescriptions and takes me out for a little walk.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you so much for your lovely review. I will pass your kind words to your regular carer who will be very happy that you feel they supported and cared for you so well. Our staff always go above and…read more
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C M (Client) published on 26 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a service user for a few years and I find the staff wonderful. They are always friendly, caring, and honest and make me feel at ease.
Reply from Patricia Dragan, Monarchy at Monarchy Care Services Ltd
Thank you for your positive feedback and continued support over the years. We will continue providing quality care to you as always.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lisa S (Daughter-in-law of Client) published on 6 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Without a doubt, dementia is an awful disease, and when professional care is required, a family needs to have confidence that their loved one is in good hands. On behalf of our family, I wanted to specifically mention two particular members of staff whom I met at my father-in-law's home this week. They
met his care needs with compassion, dignity, patience and cheerfulness and really put him at ease. I witnessed exemplary care. A big thank you from all of us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (8.996)

Overview of Review Score

The Review Score of 9.0 (8.996) out of 10 for Monarchy Care Services Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.3 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.296 for Monarchy Care Services Ltd is calculated as follows: ( (35 Excellents x 5) + (7 Goods x 4) + (5 Satisfactorys x 3) + (7 Poors x 2) ) ÷ 54 Ratings = 4.296
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Monarchy Care Services Ltd is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Ana Maria

Ana Maria Gabrian

Job Title: Care Co-ordinator Joined: 2021

Ana joined Monarchy Care Services in 2021 as a Health Care Assistant, where her dedication and exceptional care skills stood out from the rest. She has great communication and leadership qualities and years of experience in the Care industry, which has helped her advance within the branch. Now, she is a Care Coordinator and oversees the scheduling of the rota and making sure all visits are attended to on time every day.

Frequently Asked Questions about Monarchy Care Services Ltd

What Type of Services does Monarchy Care Services Ltd offer?

Monarchy Care Services Ltd offers Home Care.

How many Carers does Monarchy Care Services Ltd employ?

Monarchy Care Services Ltd employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Monarchy Care Services Ltd to verify any information. View our terms and conditions. Monarchy Care Services Ltd has an Enhanced Service - more info.