Primary Carers 24/7 (Home Care) Ltd

38 Lodge Street, Preston PR1 8XE
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8.0 7 Reviews
  • Primary Carers 24/7 (Home Care) Ltd, Preston
Primary Carers 24/7 (Homecare) Ltd – Compassionate, reliable, and personalised homecare service across Lancashire; Cumbria and North Merseyside!

At Primary Carers 24/7, they understand that every individual’s needs are unique. That’s why their team of dedicated, compassionate carers provide personalised domiciliary care tailored specifically to older, disabled, and vulnerable people in the comfort of their own homes. Whether you need daily assistance including hospital discharge, overnight support, or round-the-clock care, they are committed to delivering the highest standards of service with kindness, respect, and professionalism.

Their mission since 2013 has been to promote independence, enhance quality of life, and ensure peace of mind for families and loved ones. With flexible care plans, well trained and friendly staff, and a genuine passion for making a difference, they are there whenever you need them - 24 hours a day, 7 days a week.

Take the first step towards compassionate, trusted care today! Contact Primary Carers 24/7 now for a free consultation or to discuss your care needs.

Let them help you or your loved ones live life to the fullest - because they believe you deserve the very best.
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Care Provided by Primary Carers 24/7 (Home Care) Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.56 – £31.50

We would recommend a discussion and consultation in order to quote for the service, which would be tailored to the needs of each individual service user.

These prices are only a guideline, please contact Primary Carers 24/7 (Home Care) Ltd to find out the exact price for your requirements.

Contact Primary Carers 24/7 (Home Care) Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Primary Carers 24/7 (Home Care) Ltd to get a personalised quote.

Good to Know

Owner

  • Primary Carers 24/7 Ltd (Home Care)
  • Privately Owned

Person in Charge

  • Irfan Moosa (Director)

Primary Carers 24/7 (Home Care) Ltd Reviews (7)

8.0

Primary Carers 24/7 (Home Care) Ltd has a Review Score of 8.0 (8.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Primary Carers 24/7 (Home Care) Ltd has 7 reviews.

Overall Experience
  • 5
  • 2
  • 0
  • 0
  • 0
Date Published
  • 7
  • 2
  • 2
  • 2
  • 5
Reviewer Connection to Primary Carers 24/7 (Home Care) Ltd
  • 5
  • 1
  • 1
Total of 7, showing 1-7
Review from I L (Son of Client) published on 17 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is a thank you to all the carers that were so kind and compassionate in the treatment of my mother over the last year.
Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) LtdThank you for your kind words and the positive review. Your feedback is invaluable to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Nicola W (Daughter of Client) published on 20 November 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
All the carers showed great kindness and professionalism in caring for my mum. They treated her with respect at all times. I did have to remind some carers to wear their full PPE and to observe their own personal cleanliness when using the toilet.
Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) LtdThank you so much for your thoughtful review. We're truly grateful for your kind words about the care and respect our team showed your mum-it means a great deal to us. We also appreciate your feedback regarding PPE and hygiene practices. Your observations are important, and we take them seriously as part of our commitment to continuous improvement. We will ensure that all team members are reminded of the standards we expect and the trust families place in us. Thank you again for sharing your experience.
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Review from Gulam A (Son of Client) published on 25 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care provided by Primary Carers 24/7 was excellent company. Primary Carers 24/7 supported my late father six months ago. All carers are well-trained and caring. They showed my father great respect and gave him back his dignity, as well as providing the highest standard of personal care. The staff
in the office are also very helpful and with understanding to all our queries. Also, the management of the agency has a personal approach and were always helpful. Thank you to the whole team and Primary Carers 24/7 is the best.
Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) LtdThank you for your lovely feedback and for taking the time to write a review. It is always heartening to hear that both the carers and the office team have been so supportive whilst working for your late father, who we supported for the past six months. Everyone in the team is committed to providing the best quality service available. We will let our team know how much you valued the practical support and care provided for him.
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  • Value for Money
Review from G T (Son of Client) published on 11 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Primary Care was excellent. The end of life is stressful and emotional for both the patient and the family witnessing this sad time. All the girls treated Mum with dignity and compassion and were always professional in their duties. They gave me strength and understanding at a very
difficult time. I thank them all for their support and trustworthiness.
Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) LtdThank you for your kind words and for taking the time to leave this review; it is greatly appreciated. We are happy that you feel we provided a good service for your mum in such sad circumstances and that her care needs were fully met by the staff. We will pass your feedback on to them.
Thank you once again!
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Review from John L (Son of Client) published on 19 July 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overnight care was provided by Primary Carers 24/7. I am pleased with the level of support we received overall. The personnel were polite, punctual and friendly.
Reply from Umar Kala, Registered manager at Primary Carers 24/7 (Home Care) LtdThank you very much for your feedback. We aim to be professional and caring at all times and are happy that we have been able to assist you at home.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Yunus B (Son of Client) published on 5 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Primary Carers supported my late father for several years. We, as a family were so pleased with the professional care, kindness and support that all the carers provided. The carers were always courteous, friendly, kind, flexible and hard working. The carers have a lot of continuous professional development
and this is evident from the way they work. The staff in the office are also very helpful, responding promptly and with understanding to all our queries. Thank you to the whole team.
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  • Care / Support
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  • Treated with Dignity
  • Value for Money
Review from Patricia R (Wife of Client) published on 11 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband has been cared for at home during six years living with dementia.
In that time we have used several care agencies. All of them created a great deal of stress by being unreliable, especially at weekends, and by sending poorly trained and at times uncaring staff who did not treat my husband
with the respect he deserved.
We were lucky to find Primary Carers 24/7 in September 2021. They are by far the best care provider we have had and we actually looked forward to seeing the carers when they visited 4x each day.
All carers are well trained and caring. They showed my husband great respect and gave him back his dignity as well as providing the highest standard of personal care. The management of the agency has a personal approach and were always helpful.
They never once let us down.
Sadly my husband died in June 2022. We regarded the carers as friends and I was so grateful that five of them attended his funeral service.
Primary Carers 24/7is simply the best.
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  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Primary Carers 24/7 (Home Care) Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Primary Carers 24/7 (Home Care) Ltd is calculated as follows: ( (6 Excellents x 5) + (6 Goods x 4) ) ÷ 12 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Primary Carers 24/7 (Home Care) Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 30 Jun 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (4)

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Irfan Moosa

Job Title: Finance Director Joined: 2013

I am the Finance Director of Primary Carers 24/7 (Homecare) Limited since the establishment of the business.


My job is to oversee the operations and financial management side of the business with responsibility for profitable growth.


Outside of work I enjoy going to the gym, travelling, and meeting up with friends.

No image found

Siraj Nalla

Job Title: Operations Director Joined: 2015

I am the Operations Director of Primary Carers 24/7 and joined the company in 2015. I have 20+ years of experience in the hospitality sector. I mainly deal with the operations side of the business.


Outside of work I too enjoy travelling and meeting up with friends.

Umar Faruk

Umar Faruk Kala

Job Title: Registered Manager Joined: 2023

I have been a Registered Manager since 2010 and have managed and run my own Domiciliary Care Agency in Bolton initially as a sole trader and then under a limited company structure.


I joined Primary Carers 24/7 in July 2023 as the Registered Manager. I am responsible for compliance under the Health and Social Care Act 2008, which established the Care Quality Commission (CQC) as the regulator of all health and adult social care services.


With this in mind, I aim to deliver the highest possible quality of care to service users, adopting a flexible approach to individuals’ needs, enabling them to continue to live in their own homes, and helping to maintain their independence and preserve/enhance their quality of life. I have a dedicated approach to providing an operating framework that is adaptable to meet the needs of individual service users from different cultural backgrounds and a fast-changing business environment.


While at the same time taking into account the needs of care workers and other staff, and ensuring that Primary Carers 24/7 provide good value for money.

Darren

Darren Ritson

Job Title: Office Manager Joined: 2024

Hello everyone, My Name is Darren Ritson, and I have been working within Health and Social care for 41 years, the last 30 of those in a senior management capacity. I am a strong communicator with excellent motivation and organisational skills.
I like to lead the team by example, providing a sound knowledge of the national minimum standards required within Health and Social care provision.


I am really excited to have joined the Primary Carers24/7 (Homecare) Ltd team, to be part of one of the most eclectic, person-centred and fastest growing domiciliary care agencies in Lancashire. We are growing from strength to strength year on year, providing excellent person-centred care for all of our service users.

Frequently Asked Questions about Primary Carers 24/7 (Home Care) Ltd

What Type of Services does Primary Carers 24/7 (Home Care) Ltd offer?

Primary Carers 24/7 (Home Care) Ltd offers Home Care.

How many Carers does Primary Carers 24/7 (Home Care) Ltd employ?

Primary Carers 24/7 (Home Care) Ltd employs 87 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primary Carers 24/7 (Home Care) Ltd to verify any information. View our terms and conditions. Primary Carers 24/7 (Home Care) Ltd has an Enhanced Service - more info.