Pathways of Hope

I am satisfied.

On behalf of the resident's children, we are more than happy with Mum's care. Mum does have a special bond with a few carers but overall we feel that Mum receives great care and attention.

The care support has been very good indeed, the carers are friendly and cheerful, but don't seem too trusted in their duties by the management. They do long hours unlike the management but are not treated fairly in my opinion. When the management turns up on a spot check the carers should enter the client's home together, but if they turn up unexpectedly on their own before or after the carers should knock the door before entering and introduce themselves. Unlike a recent occasion when they entered my home without knocking and not introducing themselves until prompted.

The carers are kind, caring and helpful but as they travel by bus, they don't have enough time allotted between clients. As a result, it is difficult for them not to be late. They sometimes have to walk long distances on foot as the buses are not reliable. They sometimes have no travelling time included in their timetable. That is one appointment at 15 to 15.30 then one at 15.30! Miles away.

I have found the carers very helpful and kind at all times. They respect me and we get on well, having a laugh and chat at times. If I have any problems I ring the office and they advise me on what to do. They cook my dinners for me and clear up afterwards and don't leave until they have checked that I have everything I want until they're back later. I have them 4 times daily. Very satisfied.

Don't always listen to requests/needs. Mostly left body all uncovered during wash (no dignity). Don't understand food requests due to language barriers. Time restraints not long enough for meals or care before rushing off. Front left open and insecure on numerous occasions - safeguarding risk. When medications change carers don't believe patient, even though she doesn't have dementia. She's to be involved and listened to in all matters.

All staff are our friends.

The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for a time for the care team to start, they don’t want to start 15 minutes or longer, in some cases up to 4 hours, with sorry we are late, they might need changing or medication.

The carers that look after my mum are just lovely. It gives me great peace of mind knowing that they are going in to see to her needs and have a chat when I'm not able to. They are always happy and cheerful, and my mum looks forward to them coming in. Thank you!

I have received excellent service from all. Carers are kind and efficient.

The carers are very polite even when dealing with me ob a grumpy day. Since moving to Hampshire, my care has improved and I am well looked after. Professional teams have made sure I have all the right equipment in place to help me in and out od bed and I now can stay in bed the whole night whereas before, I slept most nights in my recliner chair. I feel so grateful for the care I receive that enables me to live at home with my family. Lif is good at 90 years old!

Neat appearance and good uniform all add to a team that work in harmony with the client.

My father had carers in three times a day to attend to him. They were friendly staff and worked quickly. One issue we did have was sometime they would be delayed getting there, especially in the morning but this would be due to other clients overrunning. I can confirm this as when my father need additional time they willingly spent it with him, this would have therefore had a knock-on affect with later clients.

Absolutely useless. Untrained staff who couldn't wait to leave to get to the next job. I don't blame the staff but they did not understand the basics of home care and were consistently late. Another example of companies cashing in on the home care sector with cheap, poorly trained labour.