We charge our services according to individual needs.
These prices are only a guideline, please contact Pathways of Hope to find out the exact price for your requirements.
Pathways of Hope has a Review Score of 8.5 (8.500) out of 10, based on 6 reviews in the last 2 years.
Over all time Pathways of Hope has 11 reviews.
4.0 out of 5
Thank you for the review. We have company cars that carers can use and we employ people on the basis that they will drive. However, all the carers are given enough time from one client to another. We are unsure where you got this information from as the carers themselves are aware of our driving policy and we would be happy to discuss with you further if you have any concerns. On another note, our organisation is working in line with the local authority to encourage a pollution free zone. Our carers work in the same area which is easy for them to reach, however, sometimes they get delayed by traffic which is beyond our control.
4.0 out of 5
Thank you for positive feedback and for trusting us with your care.
2.0 out of 5
Thank you for letting us know of your concerns. We have completed our own investigations with regards to your complaint and we also visited your mother and spoke with her. She has a good relationship with our carers and she has sweet nicknames for them. 1. We have a time limit of 30mins on every visit and our carers ensure that your mum is left comfortable, with food and fluids. The carers always overrun on most visits. They do more than the allocated time of 30mins. We understand you wanted us to administer medication against your mum's GP's advice, it is our policy to always get GP approval before administering any new medication. Your mum is always involved in all decisions and she is consulted. It will give you assurance if you meet our carers in future when you visit your mum because they are all fluent in English and you can evidence the good relationship your mum has with the carers. We have an open door policy, please free to contact us if you have any challenges in future.
5.0 out of 5
Thank you for trusting us with your wife's care.
4.0 out of 5
Thank you for your review. I have checked your care package and care plan. You are seen twice a day in the morning and evening and or extra when you have an emergency. With regards to first aid, all our carers are trained and have regular refresher training. Unfortunately, some of your request does not meet their job description as they need trained professionals, e.g changing bandages etc. Our records show that you have been seen less than an hour of your request of needing emergency support. Please bear with us as we are trying our best to support you as these calls are not planned and we need to put a team together to visit you as soon as we can.
4.0 out of 5
5.0 out of 5
Thank you for your feed and we hope to continue providing an excellent service to you.
4.0 out of 5
Thank you for the feedback. We glad you are able to enjoy life at 90.
5.0 out of 5
Thank you Thandy. We are happy to be part of your care team.
4.0 out of 5
1.0 out of 5
Thank you for your response. I checked our systems and our carers have been with your mother for allocated times and agreed amount of time or more on visits. As you are aware lunch and tea calls were fifteen minutes and the carers were overrunning sometimes due to not having enough time. As an organisation we tried to contact you to discuss your concerns. Unfortunately, you were unable to return our calls but resorted to contacting an ex-employee. There are times when carers were late due to other emergencies e.g. supporting another client who needed emergency support. Our carers are fully trained and always there to meet every client's needs.
The Review Score of 8.5 (8.500) out of 10 for Pathways of Hope is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Pathways of Hope is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
Hilda Chehore is the Manager at Pathways of Hope Chichester.
Hilda, the outstanding manager of Pathways of Hope, has shown exceptional commitment since 2017. She provides strategic guidance and fosters a compassionate and inclusive environment for her team to make a lasting impact on vulnerable individuals.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pathways of Hope to verify any information. View our terms and conditions. Pathways of Hope has an Enhanced Service - more info.
