Pathways of Hope

Suite 2 and 3 Victoria Court, St Pancras, Chichester PO19 7GD
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8.6 14 Reviews
  • Pathways of Hope, Chichester
At Pathways of Hope, care is centred on kindness, respect, and trust. Every individual is unique, and support is tailored to meet personal needs in a way that feels natural and reassuring.

Services range from help with daily routines and medication to companionship and emotional support. Whether it’s practical assistance or simply the comfort of a friendly face, the aim is to make life easier, brighter, and more fulfilling.

Based in Chichester, Pathways of Hope provides compassionate home care for individuals and families across the local community and surrounding areas.
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Care Provided by Pathways of Hope

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £28 – £32
  • Weekly Live-in Care Fees: £1200 – £2000

We charge our services according to individual needs.

These prices are only a guideline, please contact Pathways of Hope to find out the exact price for your requirements.

Contact Pathways of Hope to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Pathways of Hope to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Hilda Chehore (Manager)

Pathways of Hope Reviews (14)

8.6

Pathways of Hope has a Review Score of 8.6 (8.550) out of 10, based on 8 reviews in the last 2 years.
Over all time Pathways of Hope has 14 reviews.

Overall Experience
  • 4
  • 7
  • 1
  • 1
  • 1
Date Published
  • 14
  • 3
  • 3
  • 8
  • 6
Reviewer Connection to Pathways of Hope
  • 6
  • 3
  • 2
  • 2
  • 1
Total of 14, showing 1-14
Review from B H (Client) published on 8 October 2025 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am satisfied.
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Review from Lisa P (Daughter of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
On behalf of the resident's children, we are more than happy with Mum's care. Mum does have a special bond with a few carers but overall we feel that Mum receives great care and attention.
Reply from Hilda Chehore, Director at Pathways of HopeThank you so much for your kind feedback. Were delighted to hear that your mum is receiving the care and attention she deserves, and that she has developed special bonds with some of our carers. Building trusting and meaningful relationships is such an important part of providing good care, and its wonderful to know this is making a difference to her wellbeing.I will share your kind words with the team, as they will be very encouraged to know their efforts are appreciated. Please dont hesitate to get in touch with us at any time if you have suggestions or concerns your input is invaluable in helping us continue to provide the best possible support for your mum.
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Review from M D (Husband of Client) published on 22 September 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The care support has been very good indeed, the carers are friendly and cheerful, but don't seem too trusted in their duties by the management. They do long hours unlike the management but are not treated fairly in my opinion. When the management turns up on a spot check the carers should enter the
client's home together, but if they turn up unexpectedly on their own before or after the carers should knock the door before entering and introduce themselves. Unlike a recent occasion when they entered my home without knocking and not introducing themselves until prompted.
Reply from Hilda Chehore, Director at Pathways of HopeThank you very much for sharing your feedback. I'm really pleased to hear that you find our carers friendly, cheerful, and supportive. They work extremely hard and deserve recognition for the long hours and dedication they give to clients, and I will ensure your comments are passed on to them.I also want to sincerely apologise for the experience you described when management entered your home without knocking or properly introducing themselves. This is not in line with our standards, and I fully appreciate how unsettling and disrespectful that must have felt. All staff, including management, are expected to show the same courtesy and professionalism as carers at all times.We will be reminding the team of the correct procedures for visits, including always knocking before entering and introducing themselves promptly. I also take on board your comments about ensuring carers feel supported and trusted in their duties, and I will raise this within the management team.
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Review from A P (Wife of Client) published on 16 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are kind, caring and helpful but as they travel by bus, they don't have enough time allotted between clients. As a result, it is difficult for them not to be late. They sometimes have to walk long distances on foot as the buses are not reliable. They sometimes have no travelling time included
in their timetable. That is one appointment at 15 to 15.30 then one at 15.30! Miles away.
Reply from Hilda Chehore, Director at Pathways of HopeThank you for the review. We have company cars that carers can use and we employ people on the basis that they will drive. However, all the carers are given enough time from one client to another. We are unsure where you got this information from as the carers themselves are aware of our driving policy and we would be happy to discuss with you further if you have any concerns. On another note, our organisation is working in line with the local authority to encourage a pollution free zone. Our carers work in the same area which is easy for them to reach, however, sometimes they get delayed by traffic which is beyond our control.
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Review from M C (Client) published on 9 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have found the carers very helpful and kind at all times. They respect me and we get on well, having a laugh and chat at times. If I have any problems I ring the office and they advise me on what to do. They cook my dinners for me and clear up afterwards and don't leave until they have checked that
I have everything I want until they're back later. I have them 4 times daily. Very satisfied.
Reply from Hilda Chehore, Director at Pathways of HopeThank you for positive feedback and for trusting us with your care.
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Review from Jenny W (Daughter of Client) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Don't always listen to requests/needs. Mostly left body all uncovered during wash (no dignity). Don't understand food requests due to language barriers. Time restraints not long enough for meals or care before rushing off. Front left open and insecure on numerous occasions - safeguarding risk. When
medications change carers don't believe patient, even though she doesn't have dementia. She's to be involved and listened to in all matters.
Reply from Hilda Chehore, Director/Registered Manager at Pathways of HopeThank you for letting us know of your concerns. We have completed our own investigations with regards to your complaint and we also visited your mother and spoke with her. She has a good relationship with our carers and she has sweet nicknames for them. 1. We have a time limit of 30mins on every visit and our carers ensure that your mum is left comfortable, with food and fluids. The carers always overrun on most visits. They do more than the allocated time of 30mins. We understand you wanted us to administer medication against your mum's GP's advice, it is our policy to always get GP approval before administering any new medication. Your mum is always involved in all decisions and she is consulted. It will give you assurance if you meet our carers in future when you visit your mum because they are all fluent in English and you can evidence the good relationship your mum has with the carers. We have an open door policy, please free to contact us if you have any challenges in future.
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Review from V B (Husband of Client) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are our friends.
Reply from Hilda Chehore, Director at Pathways of HopeThank you for trusting us with your wife's care.
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Review from J B (Client) published on 28 February 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff/carers are very nice, they make me feel at ease in all aspects of my care needs, it’s a pity that they can’t carry out basic first aid duties.
The office staff are nice too and most are carers themselves, they need to get problems solved quickly like cars, rotas, i.e. if a client asks for
a time for the care team to start, they don’t want to start 15 minutes or longer, in some cases up to 4 hours, with sorry we are late, they might need changing or medication.
Reply from Hilda Chehore, Director at Pathways of HopeThank you for your review. I have checked your care package and care plan. You are seen twice a day in the morning and evening and or extra when you have an emergency. With regards to first aid, all our carers are trained and have regular refresher training. Unfortunately, some of your request does not meet their job description as they need trained professionals, e.g changing bandages etc. Our records show that you have been seen less than an hour of your request of needing emergency support. Please bear with us as we are trying our best to support you as these calls are not planned and we need to put a team together to visit you as soon as we can.
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Review from Jayne S (Daughter of Client) published on 26 December 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers that look after my mum are just lovely. It gives me great peace of mind knowing that they are going in to see to her needs and have a chat when I'm not able to. They are always happy and cheerful, and my mum looks forward to them coming in. Thank you!
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Review from D L (Client) published on 13 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have received excellent service from all. Carers are kind and efficient.
Reply from Hilda Chehore, Director at Pathways of HopeThank you for your feed and we hope to continue providing an excellent service to you.
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Review from Barbara G (Client) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers are very polite even when dealing with me ob a grumpy day. Since moving to Hampshire, my care has improved and I am well looked after. Professional teams have made sure I have all the right equipment in place to help me in and out od bed and I now can stay in bed the whole night whereas before,
I slept most nights in my recliner chair. I feel so grateful for the care I receive that enables me to live at home with my family. Lif is good at 90 years old!
Reply from Hilda Chehore, Director at Pathways of HopeThank you for the feedback. We glad you are able to enjoy life at 90.
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Review from Thandi G (Client) published on 23 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional care with a smile and tender touch. Knowledgeable hoist management and put me at ease.
I look forward to making them part of my care team.
Neat appearance and good uniform all add to a team that work in harmony with the client.
Reply from Hilda Chehore, Director at Pathways of HopeThank you Thandy. We are happy to be part of your care team.
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Review from I R (Son of Client) published on 7 December 2021 Submitted via Website • Report
Overall Experience 4.0 out of 5
My father had carers in three times a day to attend to him. They were friendly staff and worked quickly. One issue we did have was sometime they would be delayed getting there, especially in the morning but this would be due to other clients overrunning. I can confirm this as when my father need additional
time they willingly spent it with him, this would have therefore had a knock-on affect with later clients.
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Review from Craig W (Son of Client) published on 21 October 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Absolutely useless. Untrained staff who couldn't wait to leave to get to the next job. I don't blame the staff but they did not understand the basics of home care and were consistently late. Another example of companies cashing in on the home care sector with cheap, poorly trained labour.
Reply from Hilda Chehore, Director at Pathways of HopeThank you for your response. I checked our systems and our carers have been with your mother for allocated times and agreed amount of time or more on visits. As you are aware lunch and tea calls were fifteen minutes and the carers were overrunning sometimes due to not having enough time. As an organisation we tried to contact you to discuss your concerns. Unfortunately, you were unable to return our calls but resorted to contacting an ex-employee. There are times when carers were late due to other emergencies e.g. supporting another client who needed emergency support. Our carers are fully trained and always there to meet every client's needs.
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Current Review Score: 8.6 (8.550)

Overview of Review Score

The Review Score of 8.6 (8.550) out of 10 for Pathways of Hope is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.000 for Pathways of Hope is calculated as follows: ( (17 Excellents x 5) + (17 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) ) ÷ 47 Ratings = 4
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Pathways of Hope is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Hilda

Hilda chehore

Job Title: Manager Joined: 2019

Hilda Chehore is the Manager at Pathways of Hope Chichester.


Hilda, the outstanding manager of Pathways of Hope, has shown exceptional commitment since 2017. She provides strategic guidance and fosters a compassionate and inclusive environment for her team to make a lasting impact on vulnerable individuals.

Frequently Asked Questions about Pathways of Hope

What Type of Services does Pathways of Hope offer?

Pathways of Hope offers Home Care.

How many Carers does Pathways of Hope employ?

Pathways of Hope employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Pathways of Hope to verify any information. View our terms and conditions. Pathways of Hope has an Enhanced Service - more info.