S L Homecare Ltd

9 Hubbway House, Cramlington NE23 8AD
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9.2 4 Reviews
  • S L Homecare Ltd, Cramlington
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • S L Homecare Ltd

Person in charge

  • Lisa Souley (Manager)
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S L Homecare Ltd Reviews (4)

9.2

S L Homecare Ltd has a Review Score of 9.2 (9.167) out of 10, based on 4 reviews in the last 2 years.
Over all time S L Homecare Ltd has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 0
  • 0
  • 4
  • 0
Reviewer Connection to S L Homecare Ltd
  • 2
  • 1
  • 1
Total of 4, showing 1-4
Review from Katherine J (Daughter of Client) published on 1 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
CCHC rescued my Dad from a disastrous live-in care situation delivered by a national agency, where he was being neglected. After a long spell in hospital, my Dad lost all interest in life, becoming very unwell, distressed, and depressed. Instantaneously, 2 of the managers and the team dropped everything
to transform Dad's situation with a flexible, caring, tailored live-in and drop-in care package where all his needs are covered.
His wonderful live-in carer is an amazing cook, got his appetite back, took him out, and made him feel confident and cared about. She goes above and beyond, also bringing her little dog for company. The team are compassionate professionals who take care of every detail (peace of mind to the family who don't live locally). What a difference this has made to my Dad who enjoys his carer's company, has got his smile back, and returned to reading books again, the great love of his life. Thanks for everything you do for our family. You are worth your weight in gold!
Reply from Lisa Souley, Operations Manager at S L Homecare Ltd

Thank you very much for your kind words, it is lovely to see your Dad so happy, and the difference the carer has made to his life.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M B (Client) published on 8 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I thoroughly appreciate the dedicated support from the girls from Complete Community Home Care. Their professionalism, kindness, and support have made a significant positive impact on my life. I am grateful for their support and commendable service.
Reply from Lisa Souley, Operations Manager at S L Homecare Ltd

Thank you for your lovely feedback, this is much appreciated, and I am pleased you are happy with our service.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B B (Client) published on 6 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The complete Community Home Care team exceeded all expectations, providing exceptional care with compassion and professionalism. Their attention to detail and commitment to the well-being of their clients is truly remarkable. They go above and beyond to ensure comfort and support, creating a warm and
nurturing environment. I highly recommend their services to anyone in need of outstanding home care. As a family we worried about carers being in our home all the time, this has been like a breath of fresh air and fantastic support not only for myself but my wife and family.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from John L (Son of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
The carers have a difficult job and not a lot of time to carry out all that is required but turn up and do it with a smile and really care about what is happening to my mother. Any concerns they have with my mother are dealt with promptly and show that they are dealing with a person. They have also
taken responsibility for a number of things which means we now know we can relax as these things are done, thank you.
Reply from Lisa Souley, Operations Manager at S L Homecare Ltd

Thank you very much for your kind words, and I am pleased we have made a difference.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.2 (9.167)

Overview of Review Score

The Review Score of 9.2 (9.167) out of 10 for S L Homecare Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.917 for S L Homecare Ltd is calculated as follows: ( (22 Excellents x 5) + (2 Goods x 4) ) ÷ 24 Ratings = 4.917
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for S L Homecare Ltd is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about S L Homecare Ltd

What Type of Services does S L Homecare Ltd offer?

S L Homecare Ltd offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact S L Homecare Ltd to verify any information. View our terms and conditions. S L Homecare Ltd has an Basic Service - more info.