What Type of Services does Heal Angels Ltd offer?

Heal Angels Ltd offers Home Care.

How many Carers does Heal Angels Ltd employ?

Heal Angels Ltd employs 14 carers.

Heal Angels Ltd, Regus - Harrow, 15 College Road, AMBA House, Harrow, London HA1 1BA

Review from P B (Client) published on 7 July 2025 Submitted via Postal Card • Report

Overall Experience

I am happy with the service given, except that some of the carers speak and understand English poorly and need help with hand signals from me. One has made many mistakes, like getting out fish fingers when I specifically and clearly asked for green peas, then she offered frozen potatoes.
The management

staff are very kind and immediately act on any request I make.

Reply from Vinayak Bhuvanakumar, Care Manager at Heal Angels Ltd

Thank you for your feedback. We're glad to hear you're happy with the overall service and appreciate your kind words about our management team.We're sorry to hear about the communication issues you've experienced with some carers. We understand how this can lead to frustration, especially when instructions aren't followed correctly.Please be assured that we are addressing this. We'll review the matter internally and provide additional support or training where needed to improve communication and service quality.Thank you again for helping us improve.Kind regards,Manager

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Review from M H (Client) published on 30 May 2025 Submitted via Website • Report

Overall Experience

Very helpful staff they provide excellent service to the client can't believe there are such care service providers.
Very punctual., kind and considerate.
Manager is wonderful person.
Thank you
Will recommend

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your honest feedback. Your positive feedback will be helpful in improving the quality of care.

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Review from Philip B (Son of Client) published on 28 May 2025 Submitted via Website • Report

Overall Experience

A very professional service. The staff that came to care for my mother were always punctual, friendly and kind with good caring credentials. Although my mother was only with the agency for a month, as she had to go to full time care home, I would definitely recommend Heal. Angels.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for the opportunity given and your honest feedback that will motivate the team to develop further. Please don't hesitate to contact us if you need any assistance from us. Best wishes.

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Review from D R (Mother of Client) published on 16 April 2025 Submitted via Website • Report

Overall Experience

Great experience received at this service. Always helpful and proactive when things need to be adjusted according to mine and my son's needs. Always willing to support mine and my sons preferences and schedule. Always communicating with kindness and is eager to help as a team.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks Dr for your review. It has been our pleasure taking care of PR.

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Review from Christine T (Daughter of Client) published on 5 February 2025 Submitted via Website • Report

Overall Experience

We had used this wonderful care company for approx. 18months as my mum went into palliative care. They were friendly, professional, kind, prompt and we always had a fantastic communication system. They kept me up to date of any concerns they may of had and adapted quickly to any changes that had to

be made to make my mum safe and comfortable. Even though I was a large part of my mums care, they always assured me and helped me when I was scared or worried. Would totally recommend this care company to anyone.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your lovely review. It was a great pleasure providing a best quality care to your mother. She was a loving person and our entire team is missing her.

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Review from Chris J (Son of Client) published on 5 February 2025 Submitted via Website • Report

Overall Experience

This company is wonderful! Kind, considerate and compassionate service. My mother considered all the carers as friends. She sadly died on Boxing Day and Heal Angels were able to arrange a carer at 6hr notice to see my mum in her last few hours. The administration system is efficient and receiving invoices

is reliable and I have had to query only a couple of things over a 3 year period. Thank you.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for a lovely and honest review. Your mother was a loving and kind person. Thanks for the opportunity and support provided by you in caring mom.

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Review from R S (Mother of Client) published on 9 October 2024 Submitted via Website • Report

Overall Experience

We were still new with this company, but they helped me a lot by taking care of my daughter for me when my cataract operation was suddenly planned. The director made sure that care was in place, even though it was our first month with them.
Both carers took over, one after the other, encouraging me

not to worry; that they would handle my special needs daughter, even though she was new to them. True to their word they did. I found my daughter happy and enjoying when I came back home.
I am truly grateful for this company and all who work for it.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your honest feedback. This would help us in improving our team in providing quality care.

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Review from Dawn C (Client) published on 16 September 2024 Submitted via Website • Report

Overall Experience

The carer is polite and friendly. Considerate helpful and caring. She has been regularly coming every day so has her routine and knows what is expected of her. She is very punctual and has never missed or been late.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your honest review. It would help us in improving our quality of care.

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Review from Sam M (Client) published on 25 August 2022 Submitted via Website • Report

Overall Experience

Over the years I've had multiple agencies and Heritage Harrow is by far and away the best care agency I've had in my life! The carers are really friendly/easy to talk to and the office team are great at their jobs. They've really gone above and beyond in every way possible. It's a slightly newer/smaller

company at the moment, but you can tell they care about both their staff and their customers.

They really take the time to understand you as a person/your needs. As a young wheelchair user with a busy work/social life, they've been so flexible and approachable. On the days when I'm working, I know I can rely on them to be on time and efficient. On my days off, they're incredibly accommodating (letting me change times etc based on my plans).
I genuinely can't fault them - in a world of messy carers/unreliable agencies etc it's so nice to have somewhere you can trust! Professional, friendly, and flexible - with a real core of kindness.

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Review from Sue T (Daughter of Client) published on 17 August 2022 Submitted via Website • Report

Overall Experience

Mums carers are experienced, trustworthy, kind and respectful. The team are generally reliable and always take the time to chat to mum on a daily basis, attend to her needs and maintain her independence and dignity in her home. Mum's main carer goes "that extra mile" to ensure she is happy and safe

and comfortable. She is a very caring person, whom I fully trust.
I would have no hesitation in recommending Heritage Healthcare (Harrow).

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Dear Sue, Thanks for your lovely feedback. I will pass on your positive comments to the team. This will surely help us on the long run ensuring the best possible quality care given to mom and improving further.

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Review from A P (Son of Client) published on 17 August 2022 Submitted via Website • Report

Overall Experience

Heritage Care have been the best care provider that I’ve used for my elderly mother who has dementia and struggles to walk. (And we’ve had several providers!) The care service starts from the top with an owner that stays in touch and takes time to listen to client needs. Brilliantly supported on the

ground by a fantastic operations manager who always seems to be available to listen anytime and also executes our needs even at short notice. And last but not least the wonderful carers who patiently provide special ‘loving’ care for mum. I don’t feel this company is purely about the money, but instead very much about providing a quality service with a high standard of care. I’d struggle otherwise if I didn’t have the help.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your lovely comment and positive feedback. We will discuss with you and mom on achieving the best quality care to mom. Thanks again.

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Review from Judith S (Daughter of Client) published on 3 March 2022 Submitted via Website • Report

Overall Experience

Mum was quite reluctant to accept care initially but once she met with the team she soon began to make friends with her carers. Mum was very happy with her regular carers and so were we. The support the team gave both us and her was amazing. We cannot thank the team at Heritage Healthcare enough for

the care they gave Mum. I would have no hesitation in recommending them in the future.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Dear Judith, Thank you very much for your honest review. Mom was a wonderful person and the entire team was sad when she left us. We will pray for her soul to rest in peace. Thanks again for the review. Mukilan.

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Review from Terry H (Client) published on 16 July 2021 Submitted via Website • Report

Overall Experience

I am very satisfied with the care I have received, despite a couple of incidences when my hearing loss was a problem with a couple of members of staff, this has been resolved and I am now happy with the two staff members who regularly attend.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks for your positive feedback and giving us the opportunity to optimise the services provided. Apologies for the couple of mistakes and we are making sure that the problem does not recur. We understood the training needs after discussing with the staff. They have been added to more training, shadowing and competency checks in order to provide the best quality service. Thanks again!

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Review from June L (Client) published on 15 April 2021 Submitted via Postal Card • Report

Overall Experience

Efficient, courteous carers, mindful of helping me to recover from my operation and to return to full mobility as soon as possible. Always helpful and respectful of both my home and myself.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thank you so much, June. Our carers really enjoy helping you.

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Review from Joanne F (Niece of Client) published on 16 September 2020 Submitted via Postal Card • Report

Overall Experience

We cannot express in words our gratitude to the Manager at Heritage Healthcare in Harrow. The love, care, kindness, understanding, professionalism, and her amazing way that she and her staff have shown my Auntie, who is 93, plus us as a family, has been out of this world. From the time we made contact,

to the present day, as this started back in May 2020, she has been on the ball and got everything in place to ensure my Auntie is safe. We will recommend Heritage Healthcare (Harrow) to everyone.

Reply from Mukilan Karuppiah, Director at Heal Angels Ltd

Thanks, Joanne for your kind and honest review. We will keep up our practices and always thrive to improve our performance wherever needed. Thanks again.