Direct Care Service

20 Whitburn Road, Bathgate EH48 1HH
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5.6 10 Reviews
  • Direct Care Service, Bathgate
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Care Provided by Direct Care Service

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Council Funded

Good to Know

Owner

  • Direct Care Service

Person in charge

  • Sandra Kamanda (Registered Manager)
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Direct Care Service Reviews (10)

5.6

Direct Care Service has a Review Score of 5.6 (5.611) out of 10, based on 3 reviews in the last 2 years.
Over all time Direct Care Service has 10 reviews.

Overall Experience
  • 6
  • 2
  • 0
  • 1
  • 1
Date Published
  • 10
  • 1
  • 1
  • 3
  • 7
Reviewer Connection to Direct Care Service
  • 5
  • 2
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from Robin A (Husband of Client) published on 23 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff and carers provided excellent care and support for my late wife between March and June 2025 and would commend them for their care and compassion. They were courteous and polite during her 4 visits every day and gave her privacy when they hoisted her on to the commode
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Irene (Daughter of Client) published on 26 April 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
Staff have no real understanding of how to care for elderly. There seems to be no empathy or real interest in building any relationship with the person, they do the bare minimum usually only staying for 15 or 20 minutes of a 30 minute visit. They are never on the times we agreed. I would not recommend.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn C (Daughter of Client) published on 9 November 2023 Submitted via Website • Report
Overall Experience 1.0 out of 5
Utter useless, service (laughable) less and less, do not understand the bare basics of caring for people, staff from abroad so clueless, they just do not want to work, try to understand or even have a rapport with elderly clients. On the phone at 7am as if I'm going to just run and do their job, don't
even think they have basic qualifications. I have been asking the council for weeks to remove this lot, the language barrier and the fact most have never seen outside a small village speaks volumes, do not recommend at all.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Lorraine L (Daughter of Client) published on 12 July 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The carers that look after my mum so far have been good, very pleasant and helpful.
The only feedback I would give would be on occasions the carers turn up early for the slot and do not always stay for the agreed time my mum has been allocated. This makes my mum feel anxious as she feels she needs
to be prepared and ready so far in advance of the carers coming. She doesn't relax as she should in-between visits in case they are early.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from M M (Wife of Client) published on 25 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family and I have been very pleased with all the carers we have had. One of our carers is the only man my husband likes, he is teaching him Scottish words!
Reply from Max Kamanda, manager at Direct Care Service

Thank you for your kind words and for taking the time to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Garrion J (Client) published on 7 June 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care that I have received in the last 6-months has been excellent. I would recommend this care company to somebody that has have a medical condition who needs support a couple of days a week or every day, and for me is domestic and personal care. I would recommend them to anybody who fits the criteria
for the service, for the points that I have outlined above.
Reply from Max Kamanda, Manager at Direct Care Service

Thank you for your kind words and for taking the time to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from W D (Client) assisted by family/friend published on 18 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If anyone is concerned about covid and will not have carers in, I would say the staff takes every precaution by wearing masks, aprons etc. I never have any concerns about different ones coming in and out.
Reply from Max Kamanda, manager at Direct Care Service

Thank you for your kind words and for taking the time to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from S H (Daughter of Client) published on 16 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care provided by Direct Care Service for my mother has been very good. Mum needing care at the onset of covid 19 could have been very difficult for her and us as a family to cope with. The manager has been very good at ensuring consistent staff and care for mum, which as a family we have really
appreciated. The company are very flexible with regards to timings etc.
Reply from Max, manager at Direct Care Service

Thank you for your kind words and for taking the time to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Heather D (Stepdaughter of Client) published on 4 November 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Direct Care has given my stepdad all the care and understanding, helped him more than words can say, with all the covid just how things are. We as a family can only commend the staff also their patience as my dad has Alzheimer's and is changing daily now, and through all this, they have been understanding
and supportive.
Reply from Max, Manager at Direct Care Service

Thank you for your kind words and for taking the time to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from R M (Daughter of Client) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is the first time that my Mum has needed professional care, following a stroke in March 2020 which has damaged a part of her brain. As I was left to care for her myself for ten weeks and work from home, because of Covid-19, I have also suffered; stress and exhaustion. The difference our carer has
made to our lives is phenomenal and the personal care and flexibility of the Manager and her staff have been a wonderful blessing. I am very happy with this service and Mum looks forward to her carer coming along every day.
Reply from Sandra, Manager at Direct Care Service

Thank you for your kind words and for taking the time to share your experience with us.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 5.6 (5.611)

Overview of Review Score

The Review Score of 5.6 (5.611) out of 10 for Direct Care Service is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 2.6 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 2.611 for Direct Care Service is calculated as follows: ( (6 Excellents x 5) + (5 Poors x 2) + (7 Very Poors x 1) ) ÷ 18 Ratings = 2.611
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Direct Care Service is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 5 May 2025
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Very good (5)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Direct Care Service

What Type of Services does Direct Care Service offer?

Direct Care Service offers Home Care.

How many Carers does Direct Care Service employ?

Direct Care Service employs 38 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Direct Care Service to verify any information. View our terms and conditions. Direct Care Service has an Basic Service - more info.