Helping Hands Home Care (Cirencester)

My father-in-law, although physically well for his age, was growing more vulnerable and less confident. He was adamant that he didn't want to leave his home, so Helping Hands came in to focus initially on housework. It was their daily visits which provided us with the assurance that he was okay, or sometimes to flag concerns. We will always be grateful for their gentle, kind and patient approach, and I would recommend them without reservation.

My dad had become increasingly frail and as we didn't live locally, we weren't able to give him the support he needed on a daily basis. Helping Hands were an absolute godsend - they were compassionate and understanding from the start, and we were able to put the care he needed in place very quickly. They have been flexible, so that we could change the support he needed as his needs changed. The carers that came out to him were unfailingly kind, friendly, competent and cheerful - not only supporting him with is care needs but also providing valuable social interaction. We are so appreciative, and very thankful that this care has meant he could stay in his home longer than otherwise would have been possible.

We are very impressed and pleased with Helping Hands, Cirencester with their professionalism, care and updates. Father also likes the care and social interaction with the carers, he is relating more to them than the family

Too much interested in the money and not in providing the service. I feel that I was misled on the initial assessment fee. Service times were changed without consulting us. Invoices though were submitted even after a reasonable notification on the cancellation of a visit. I would not use them again.

Helping Hands Home Care have recently picked up the care package for my Uncle who has complex needs. They were supporting him before with one visit a day, he now has 3 visits. The package has been changed over from another care provider as that agency were failing him. I feel a lot more confident with HH visiting. He seems brighter, is clean and tidy and he's being encouraged to eat. In addition his care needs are regularly assessed and their communication is excellent. The staff are friendly and efficient and we've also been visited by the care coordinator and senior manager recently also excellent. Thank you Helping Hands.

Helping Hands have provided personal care for my wife who is suffering from Alzheimer's disease. Daily visits from friendly competent and caring staff have made it possible for me to care for her at home.

The standard of care from Helping Hans has been excellent. We feel that carers actually know Mum. After an initial mix-up with central admin re the direct debit, the local office have been fantastic. It is extremely useful to be able to pop-in and chat to staff about their service, any changes to care and any issues.

There were a couple of occasions when we did find out at short notice, via email, that a carer couldn’t be found for the night which needed sorting but overall we were very happy with the service and quality of care provided. Thank you.

My partner is very happy with all the carers from Helping Hands. They show understanding of her needs and attend to my partner in a gentle and sensitive way. They pay attention to detail and leave everything neat and tidy. The carers are punctual and spend appropriate time at the necessary tasks. They are positive and cheerful and my partner responds well to the social interaction. Although we have several different carers there is a strong sense of team spirit and enthusiasm. Dealing with the agency is clear cut.

I have found all of the carers that we had to visit wonderful, friendly and professional. Nothing is too much trouble. We look forward to seeing them on their daily visits.