Helping Hands Home Care (New Milton)

Shop 4, Bursledon House, Station Road, New Milton BH25 6HY
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9.1 11 Reviews
  • Helping Hands Home Care (New Milton), New Milton
Offering a bespoke, professional home care service, Helping Hands Home Care are the ideal solution if you’re looking for a little extra help to feel safe and supported at home.

With over 30 years’ experience supporting over 40,000 families across England and Wales, Helping Hands are one of the leading home care providers in the UK, offering a high-quality service that is fully managed and regulated by the Care Quality Commission (CQC).

Whether you need regular visits throughout the week to support with personal care and medication administration, full-time live-in care for constant reassurance or short-term support whilst your regular caregiver takes a break; Helping Hands are here to provide high quality support that ensures safety and independence in the comfort of your own home.

To find out more, call Helping Hands’ customer care specialists today to talk through the care options that are available to you.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (New Milton) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Hayley Boyland (Branch Care Manager)

Helping Hands Home Care (New Milton) Reviews (11)

9.1

Helping Hands Home Care (New Milton) has a Review Score of 9.1 (9.083) out of 10, based on 4 reviews in the last 2 years.
Over all time Helping Hands Home Care (New Milton) has 11 reviews.

Overall Experience
  • 11
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Date Published
  • 11
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Reviewer Connection to Helping Hands Home Care (New Milton)
  • 6
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  • 2
Total of 11, showing 1-11
Review from A M (Client) published on 4 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having someone from Helping Hands to visit twice a week has been useful to me, both in helping with daily chores and also being able to chat with someone about any concerns I have. They have all been very helpful and understanding, and I aim to carry on using them in the future.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (New Milton)

Thank you for leaving us a 5* review, it is very much appreciated.
We are thrilled to hear having someone visit from Helping Hands New Milton has been useful to you both with daily chores and having someone to talk through concerns you may have.
It is also amazing to hear the team have all been very helpful and understanding and you are hoping to carry on using us in the future.
We will not be sure to pass on your feedback to the team.
Kindest regards

  • Staff
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Review from S E (Daughter of Client) published on 19 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The HH team have made a massive different to my dad's quality of life and independence. They know him well, and this is because the same carers regularly visit, so dad gets to know them too. They recognise when something is not right and take action. My dad is able to stay at home because they are there
to help him, despite his needs changing over time.
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Review from Barbara W (Client) published on 12 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers are always polite and willing to help. They take all my wishes into consideration.
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Review from M P (Son of Client) published on 11 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum's care is very good and the managers at Helping Hands are very quick to contact me with any problems she or they have with her care.
Mum has increasingly become reliant on her carers as her health has deteriorated and now doesn’t regard them as carers but as her friends and long may that be the
case.
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Review from Val S (Client) assisted by family/friend published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been with Helping Hands for a number of years and have always found the office staff and carers to be kind and considerate.
Reply from Nadia Dennis, Branch Care Manager at Helping Hands Home Care (New Milton)

Hi Val, thank you so much for leaving this great review! I'm so pleased to hear that you are happy with our service and that you find our staff and carers to be so kind and considerate. Your kind feedback is truly appreciated!
Best wishes.

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Review from Jackie L (Daughter of Client) published on 28 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care for my mother, all staff are very caring and treat with dignity, very friendly and I often hear my mother laughing with them. They are very patient with her and able to take time and kindly persuade her to do things - eg have a shower we are very happy with the service and would recommend
service.
Reply from Nadia Dennis, Branch Care Manager at Helping Hands Home Care (New Milton)

Thank you so much for taking the time to leave an amazing review for us! It's wonderful to know that you hear your mother laughing with our carers and that she's being treated with dignity. It is our absolute pleasure to provide care for her and I'm so grateful for your feedback.
Best wishes.

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Review from Helen S (Client) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleased the care and interest I have received from all.
Reply from Nadia Dennis, Branch Care Manager at Helping Hands Home Care (New Milton)

Thank you so much for taking the time to leave us a lovely review - we're ever so grateful for your kind feedback!
Best wishes.

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Review from Karen M (Client) published on 1 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very helpful and my other half likes the cooking I do with Helping Hands. All staff are polite and caring.
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Review from Alastair L (Son of Client) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Firstly, the centre manager has been extremely helpful in providing recommendations on a visit plan for my parents, flexing these as their needs change. She ensures that a small consistent team provided the care, and is always able to deliver the service planned. She's an excellent communicator and
had met my parents in person, so she knows their needs. If there are any issues, she calls me in person.
The carers themselves are wonderful, caring, and gentle. They assist with everything from getting them up, washed and dressed in the morning, preparing meals, through to their bathroom requirements. One carer even helps out in the garden if time permits. One of my parents can be fairly demanding at times and they have always taken this in their professional stride. As the team is consistent, they really know what my parents like and want. They communicate so that observations made at one visit are known for the next (eg meal planning).
I cannot recommend them highly enough.
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Review from Louise B (Daughter of Client) published on 8 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My very elderly and frail parents were most reluctant to have care visits so I researched providers very carefully and have not regretted choosing Helping Hands Home Care for one moment. Mum and Dad benefitted greatly from the care service for four months until deteriorating health necessitated a move
to a nursing home for them both.
The New Milton branch manager has been extremely supportive and efficient. She was personally involved at every stage of the implementation and development of the care plan and had a solution for every problem that arose. The exceptional team of carers are very well trained and so pleasant and cheering on their daily visits. Also, full Covid precautions were strictly adhered to at all times.
My parents were very happy indeed with the care they received and I would highly recommend Helping Hands New Milton.
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Review from Peter T (Client) published on 9 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I like the fact they never send untrained carers into your home ie, people who haven't been introduced to you and haven't been shown around your home. They always keep you informed of last-minute changes to your rosta, so you know who is coming.
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Current Review Score: 9.1 (9.083)

Overview of Review Score

The Review Score of 9.1 (9.083) out of 10 for Helping Hands Home Care (New Milton) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Helping Hands Home Care (New Milton) is calculated as follows: ( (20 Excellents x 5) + (4 Goods x 4) ) ÷ 24 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (New Milton) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Hayley

Hayley Boyland

Job Title: Branch Care Manager

About me


As Branch Manager I am responsible for the smooth daily running of the Branch, ensuring we are compliant with the CQC. I have managed three branches with Helping Hands and now run the New Milton Branch. My responsibility is to manage my team, both office and care staff, ensuring we deliver the highest standard of care our customers deserve. This is possible by recruiting the right carers and working closely with other professionals - because life is better at home.


I have been working in the care industry for 28 years, following in the footsteps of my Nan and Mum. I have been a Registered Manager for the last 6 years, with my 1.5 years in homecare. I love job as we are enabling people to remain in their own homes and live independently for longer. I love to explore the country in our camper!


My responsibility is to manage my team, both office and care staff, ensuring we all deliver the highest standard of care our customers deserve. This is possible by recruiting the right carers and working closely with other professionals.


Why I chose Helping Hands


I joined Helping Hands because they care about their customers and carers.


The best part of my job is knowing that all of my customers are safe and well cared for by the amazing team of carers and office staff that support me.
In my spare time, I like to catch up with my friends and family. I also like to upcycle furniture.

Frequently Asked Questions about Helping Hands Home Care (New Milton)

What Type of Services does Helping Hands Home Care (New Milton) offer?

Helping Hands Home Care (New Milton) offers Home Care.

How many Carers does Helping Hands Home Care (New Milton) employ?

Helping Hands Home Care (New Milton) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (New Milton) to verify any information. View our terms and conditions. Helping Hands Home Care (New Milton) has an Enhanced Service - more info.