Helping Hands Home Care (Hungerford)

127a High Street, Hungerford RG17 0DL
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9.6 20 Reviews
  • Helping Hands Home Care (Hungerford), Hungerford
With over 30 years’ experience, Helping Hands Home Care is one of the UK’s leading home care providers, offering bespoke, compassionate care across England and Wales. Hungerford's dedicated team of experts are here to support you with every element of your day-to-day life, ranging from companionship and household chores all the way up to nurse-supported care for clinical conditions.

Whether you need regular visits throughout the week, full-time live-in support or respite care for your short-term needs, Helping Hands’ unique support is built by and around you. And if your needs change quickly, the team can often have a unique package of care in place within as little as 24 hours.

With a fully managed service that is regulated by the Care Quality Commission (CQC), Helping Hands Home Care offers high quality support that is professional, compassionate and completely unique to you.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1895

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Hungerford) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Jady Starr (Branch Care Manager)

Helping Hands Home Care (Hungerford) Reviews (20)

9.6

Helping Hands Home Care (Hungerford) has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years.
Over all time Helping Hands Home Care (Hungerford) has 20 reviews.

Overall Experience
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  • 5
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Date Published
  • 20
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  • 6
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Reviewer Connection to Helping Hands Home Care (Hungerford)
  • 6
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  • 5
  • 1
  • 1
  • 1
Total of 20, showing 1-20
Review from Edward P (Son of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team at Hungerford Helping Hands are simply the best. The manager and the group are attentive, timely, and always very pleasant.


If anyone is looking for assistance or help, I couldn't recommend helping hands enough. If I could give six stars I would.


All the helpers are kind, very pleasant,

and very helpful to all of my father's needs. If anyone is looking for assistance for their loved ones, reach out to helping hands. I couldn't recommend them enough.
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Review from Jamie R (Son of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I don't know what we would do without Helping Hands. My sister and I live an hour away from our Dad and they provide an incredible home care service for him. Allowing him to retain a great level of independence. We are forever grateful for their service.
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Review from H P (Niece of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Amazing service provided by all your wonderful staff. My Uncle loves having them and the conversations. All question or queries are answered immediately. I have recommended you to several people.
The management team are always on hand and listen to our concerns.
Thank you have made the situation totally
manageable for all of us.
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Review from A R (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Both my parents require help with personal care and with small tasks around the house. All of their carers are friendly, polite, caring and respectful. Have been using Helping Hands for over a year and there has never been cause for concern. My parents couldn't remain in their own home if they didn't
have such wonder help. A great organisation.
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Review from Shirley Elizabeth P (Client) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
So far with the visits I have received, I have been delighted with the care and friendliness of my ladies and look forward to meeting a fresh face tomorrow. Thank you for everything.
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Review from A R (Client) published on 29 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
100% happy with care and attention and lovely helpers.
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Review from Ali M (Daughter of Client) published on 22 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands staff were helpful for general housekeeping duties which my father could no longer manage. Great to know someone was dropping in on him and helping to keep him independent in his own home for longer.
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Review from David R (Son of Client) published on 16 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been looking for some additional weekend care for my mother. Other organisations weren't prepared to share the role with existing care providers, yet Helping Hands are. From the initial meeting with the Branch Care Manager and her team, we have been treated fantastically. My mother likes the
weekend carers who are kind and caring and we'd recommend this company to others looking for home care services
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Review from Sarah E (Daughter of Client) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Helping Hands have been very helpful, caring and friendly. My mum has felt at ease with all the carers and has appreciated their support. We have been reassured knowing that she is in safe and professional hands. Thank you to the team.
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Review from L B (Client) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are considerate and helpful.
Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Hi, thank you for leaving a great review for us, we're delighted to hear how pleased you are with our service!
Best wishes.

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Review from P L (Client) assisted by family/friend published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands carers are always very punctual, courteous, helpful and caring. If shifts need to be changed or extra ones included, this has always been accommodated. We are generally very pleased with the service provided.
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Review from Hilary S (Daughter of Client) published on 26 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff are appropriately dressed in uniform and are responsive to needs.
They are friendly and considerate.
Management are also very responsive to requests and act quickly and keep client and clients family informed.
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Review from Neil Y (Son of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are really pleased with the care provided by Helping Hands Home Care (Hungerford) to my elderly Mum. The carers do the tasks they've been asked to do perfectly well but more importantly they also engage with and chat to my mum. We are very grateful for the speed and efficiency with which care was
set up for my mum by the whole Helping Hands Team. Thank you!
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Review from Nicola B (Power of Attorney of Client) published on 20 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
To my best belief, the care provided matches the plan in place. Additional support has been provided to escort the client to a number of varying medical appointments.
In addition, the carers have carried out additional tasks within the home to support the client's care and living requirements.
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Review from S H (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
My dad has a number of excellent carers who understand his needs and who he trusts. My mum has a good relationship with the carers, which is reassuring for me. I am able to email directly to the branch and the team are very accommodating.
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Review from L H (Daughter of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent care, professionalism and caring. Mum likes her carers very much. They have been excellent at covering emergencies and very responsive to requests. I only wish we had found them sooner. Highly recommended.
Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Thank you so much for leaving such a brilliant review for us! I'm delighted to hear how much your mum likes our carers and that you've been really impressed with our service. We're always happy to help!

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Review from H H (Son-in-law of Client) published on 17 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have provided an invaluable service in helping with a home care package for my elderly disabled father in law. Management is friendly, helpful and is responsive and goes above and beyond in helping to sort out administrative issues (Well done). Attending care staff have formed a good relationship
with my father in law (the client) and his wife and carry out their agreed tasks with genuine care and a good attitude. My father and mother in law are very satisfied.
Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Thank you for leaving such a wonderful review! I'm thrilled to hear how happy you are with our service and that your father-in-law is very satisfied with the support he is receiving. We are ever so grateful for your kind feedback! Best wishes.

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Review from R H (Client) published on 3 February 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Helping Hands Home Care (Hungerford) were quickly able to help me out after a fall and breaking my hip. The care I needed was around the house, no personal care. The carers were friendly and efficient.
Through no fault of their own carers were sometimes late due to insufficient time being allocated
to get from one call to another. These carers work hard and this should be addressed. I would use Helping Hands Home Care again if the situation arose. Thank you.
Reply from Jady Starr, Branch Care Manager at Helping Hands Home Care (Hungerford)

Thank you so much for leaving such a lovely review for us! I'm really happy to hear that our carers were able to help you after your fall and that you would use Helping Hands again. Please do not hesitate to get in contact if you'd like to discuss any issues you had with timings.
With very best wishes.

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Review from Martin B (Son of Client) published on 18 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
We asked Helping Hands to help look after my mother after she had cataract surgery on both her eyes. This mainly involved helping to administer drops up to four times a day at her home address. All the carers were kind, polite and made a real effort to make a connection with Mum and this was much appreciated!
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Review from E C (Client) published on 2 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Helping Hands Home Care (Hungerford) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Hungerford) is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Hungerford) is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Feb 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Jady

Jady Starr

Job Title: Branch Care Manager

About me


I am responsible for the overall running of our Hungerford Branch. I work very closely with my team to ensure the highest quality of care is provided to all of our customers and that the care assistants are supported to enable them to fulfil their roles.


I first joined care in 2012 when I moved back from living abroad and I thought I would try the care sector out. And here I still am!


I feel the service that we provide to our customers is of the highest quality, especially because we have our clinical team to provide specific training to our carers for the more complex health conditions that customers may have.


You will normally find me going out for coffee with friends or watching a good film.


Experience and expertise


I have worked as a registered manager for almost three years now for different companies.
I have many qualifications, including; NVQ level 5 in health and social care, Understanding of the Mental Capacity Act and DoLS, Understanding of Power of Attorney, ReSPECT form training, Mental Health Resilience and Management qualifications.


I joined care in 2012 at the young age of 20 and started off my career by being a Live-in care assistant. I have completed most roles in the care sector from being a Live-in Care Assistant to, Community Care Assistant and I have also worked in a Nursing Home as a Care Assistant. I have also been a Senior Carer, Care Supervisor, and Registered Manager.


Why I chose Helping Hands


I have always known Helping Hands to be a good company to work for and when I was looking for a new role I stumbled across the Branch Manager Role for our Hungerford branch. I am looking to improve our current CQC rating which myself and my team are currently working hard to achieve, as well as grow the branch.
I enjoy working with my team and every day is different. You always learn something new!

Frequently Asked Questions about Helping Hands Home Care (Hungerford)

What Type of Services does Helping Hands Home Care (Hungerford) offer?

Helping Hands Home Care (Hungerford) offers Home Care.

How many Carers does Helping Hands Home Care (Hungerford) employ?

Helping Hands Home Care (Hungerford) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Hungerford) to verify any information. View our terms and conditions. Helping Hands Home Care (Hungerford) has an Enhanced Service - more info.