Redleif Care - Somerset

With over 30 years of experience in the care sector, Melissa founded Redleif Care in 2019 with the vision to ensure that it became the service provider and employer of choice for both customers and team members in Somerset and Hampshire.

Melissa created our value base and ethos: “The Redleif family provides care wrapped with love to the same standard we would expect for ourselves or our loved ones.”

Melissa takes the lead on all operational areas of the business, ensuring every business arm of Redleif Care meets and exceeds quality benchmarks. Known for her skill as a communicator and practitioner, Melissa is just as comfortable negotiating new business opportunities with commissioners and investors as putting on her uniform and providing care to those in need.

Robert has many years of experience in senior management, but he started his career as a young 16-year-old Cadet Nurse in Portsmouth.

Robert has worked in many areas within the care sector, such as learning disabilities, mental health, and children leaving care services as well as caring for and supporting people in later years. On top of achieving chartered status in both management and housing, Rob has also won the Great British Care Award in the Southwest Region for ‘Outstanding Contribution in Social Care’.

He founded Redleif Care with Melissa in 2019, with the ethos and value base of ensuring that all customers receive outstanding care and support services. Robert’s main responsibilities are the financial and HR management of the organisation, alongside working with Melissa on the company’s business development.

I started my journey into Health and Social Care after leaving Sixth Form with 3 A levels and no idea of what I wanted to do in life or what industry I wanted to settle in!

Upon leaving education I entered into an administration role at a corporate company my Dad worked for. This role allowed me the opportunity to develop my knowledge of administrative systems and everything you would expect to need to know about the procurement and development of reports and auditing, but the subject base was not an area I found of great interest and so my time with the company didn’t last long!

So I took advice from my sister who was studying to become a nurse and applied to work for the NHS. Starting my career journey within the health and social care sector. I have a number of years experience working within hospital settings, supporting in patient wards and departments for rehabilitation and physiotherapy, health and emergency care and adult forensic mental health. I also gained my NVQ qualifications for health and care during this time.

I then went into adult social care community settings and worked for local authority care coordination and quality assurance team and then within management teams for residential homes and learning disabilities, this was where I gained valuable skills and knowledge in leadership and compliance, and also discovered a passion for providing quality and effective support to vulnerable people through safeguarding.

After spending some time out of employment to be a mum, I returned to adult social care in a safeguarding capacity working for Childrens Social Care as an adult advocate for families experiencing severe levels of domestic abuse, hidden harm, drug and alcohol abuse and complex mental health needs, this experience enhanced my knowledge and skills within a crisis focused setting, and I was able to develop a real interest and passion for providing a person centred approach for every individual.

Recently, I chose to return to quality and compliance, where I have taken the opportunity to mould all my valuable training, skills and experience to support people enjoy and enhance their later years with quality care in safe and supportive environments.

As a trained Nurse Ami is the Clinical Lead for Redleif Care and our Project Management Specialist.

Ami is part of the SMT support team where upon she has specified projects to lead on which help the development and business growth of Redleif Care. This role particularly links in with Ami multi – skilled portfolio of personal strengths and attributes, which can range from Franchise engagement, marketing to clinical expertise and compliance as well as involvement in all Redleif Care business arms.

We are extremely proud that Ami has chosen to work with Redleif Care and help us continually improve the services we provide to people.

Emma works closely with Melissa the CO-Founder and CEO of Redleif Care at Redleif House.

Her role is to ensure that all those who choose to live at Redleif House receive a care and support services that is outcome focused and bespoke to individual needs.

An experienced care professional with a warm and caring personality she plays a fundamental role that all our customers receive a good quality of life that focuses on enabling independence and not creating service dependence with service provision delivered with “Care Wrapped with Love”

Emma has delegated management tasks that she completes alongside Melissa and Rob

Millie spent many years as a caregiver before she embarked on a management career journey, which led her to her current position. Millie oversees business development, compliance, staff recruitment and quality monitoring for all branches of Redleif Care.

As with all our leaders, Millie ensures she ‘walks the floor’ and works with the team, delivering care calls. This ensures she can observe if the Redleif Care values base and ethos are being implemented in all areas of service provision. Millie’s role also requires her to maintain regular communication with all stakeholders.

Nikki works alongside Rob and Millie in setting up a new service provision in Hampshire and monitoring the quality-of-service provision that we already provide to our customers that receive Homehelp or Homecare.

Redleif Care are keen to support community initiatives and part of Nikki’s Brand Ambassador roles is to manage the Redleif Care community grant applications and decide who receives the monthly community donation that we make.

Nikki also has an input into our Franchise Business arm, where she communicates the importance of brand awareness to all new franchise Owners.