Candle Flame Care Ltd

Bristol BS5 9FD
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8.5 5 Reviews
  • Candle Flame Care Ltd, Bristol
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Candle Flame Care Ltd

Person in charge

  • Lynette Makore (Manager)
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Candle Flame Care Ltd Reviews (5)

8.5

Candle Flame Care Ltd has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Candle Flame Care Ltd has 5 reviews.

Overall Experience
  • 5
  • 0
  • 0
  • 0
  • 0
Date Published
  • 5
  • 2
  • 2
  • 2
  • 3
Reviewer Connection to Candle Flame Care Ltd
  • 2
  • 2
  • 1
Total of 5, showing 1-5
Review from T S (Client) published on 16 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've had Candleflame attend twice a day for quite some months while on my journey to recovery. They checked I'd taken my medication and eaten well. I've found them very friendly and supportive. Highly recommended.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N P (Mother of Client) published on 8 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mine and my daughters experience with Candle Flame has been nothing but positive. The staff are kind, supportive and genuinely appear to care for the client's well being and future progress. Thank you team!
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Diane B (Client) published on 22 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am a carer for my husband who has severe sight loss and very mild dementia. Two months ago I fractured my pelvis and Candle Flame Care provided overnight care for both of us while I recovered and then emergency respite care when needed. We couldn't fault them in any way. Their approach - friendly,
without being intrusive and their professionalism meant we had complete trust in them at a time when we were both quite helpless ourselves. Along the way they helped me to develop some useful skills for the time when I was able to resume full care for my husband.
Reply from Lynette Makore, Registered Manager at Candle Flame Care Ltd

Thank you Diane for the positive feedback about the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J S (Daughter of Client) published on 10 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care team are very dedicated. They provide exactly what my Dad needs and even a bit more. They communicate well with all the family and we feel they will always be there for all of us whatever that may take.
Reply from Lynette Makore, Registered Manager at Candle Flame Care Ltd

Thank you for the positive words towards the team. We are glad to have a positive impact on your Dad`s care.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Judith E (Daughter of Client) published on 1 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
From the very start of meeting the manager in our dad’s home we felt at ease. She informed us what we could expect of her company’s services. She is also a qualified nurse which we were very pleased about. We were so impressed with the manager's professional approach and the way she answered our questions,
that we wanted her company to start the care for our dad as soon as possible. We started by having someone come in 3 mornings a week. Dads carer clicked with Dad quite quickly, he is a very caring, kind and compassionate man. He’s very understanding of Dad and helps him considerably. The care has gradually changed to 2 times a day, 7 days a week. We are so happy with Dad's carer and Candle Flame Care. They have gone above and beyond to care for our dad. We are so assured that Dad's care is given with understanding and we know his safety is paramount. I would recommend this company highly. We’ve only known them for a short time but their care has been incredible and very accommodating.
Reply from Lynette Makore, Registered Manager at Candle Flame Care Ltd

Thank you so much for your lovely comments, we are so happy you are finding so much comfort and trust in the support you receive. I will pass your kind words on to the team.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Candle Flame Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Candle Flame Care Ltd is calculated as follows: ( (10 Excellents x 5) ) ÷ 10 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Candle Flame Care Ltd is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Oct 2021

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Candle Flame Care Ltd

What Type of Services does Candle Flame Care Ltd offer?

Candle Flame Care Ltd offers Home Care.

How many Carers does Candle Flame Care Ltd employ?

Candle Flame Care Ltd employs 12 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Candle Flame Care Ltd to verify any information. View our terms and conditions. Candle Flame Care Ltd has an Basic Service - more info.