Direct Care Support

1 Wilton Green, Middlesbrough TS6 8DP
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8.0 2 Reviews
  • Direct Care Support, Middlesbrough
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Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing

Other Care Provided

  • Dementia
  • Physical Disability

Good to Know

Owner

  • Direct Care Support (DCS) Ltd

Person in charge

  • Amanda Watkins (Manager)
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Direct Care Support Reviews (2)

8.0

Direct Care Support has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years.
Over all time Direct Care Support has 2 reviews.

Overall Experience
  • 2
  • 0
  • 0
  • 0
  • 0
Date Published
  • 2
  • 0
  • 1
  • 1
  • 1
Reviewer Connection to Direct Care Support
  • 1
  • 1
Total of 2, showing 1-2
Review from G S (Grandson of Client) published on 17 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team has supported my grandparents so well, so glad we picked them as the other company we had before had language barriers and different staff all the time. The manager and her team are all amazing would definitely recommend using them to anyone.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Edward W (Client) assisted by family/friend published on 14 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager has been looking after me for the past month. And I cannot recommend her highly enough. She is considerate and thoughtful. And has proved an asset to my family. Thank you! The company have gone out of their way to accommodate my needs and I am so grateful for that.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Direct Care Support is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Direct Care Support is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Direct Care Support is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 Jan 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Direct Care Support

What Type of Services does Direct Care Support offer?

Direct Care Support offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Direct Care Support to verify any information. View our terms and conditions. Direct Care Support has an Basic Service - more info.