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Quality & Compassion Ltd

Quality & Compassion LTD., Regent House, 13 - 15 George Street, Aylesbury, Buckinghamshire HP20 2HU
Quality & Compassion Ltd Logo
Quality & Compassion Ltd logo
Quality & Compassion Ltd, Aylesbury
Quality & Compassion Ltd, Aylesbury
Quality & Compassion Ltd, Aylesbury

Quality & Compassion Ltd specialises in providing care and daily living assistance to individuals who need everything from weekly to daily support due to a wide range of needs.

Whether you need support due to old age, illness, recovery or other reasons such as physical disability or dementia, Quality and Compassion's care givers offer highly person-centred services.

Social and emotional needs are always taken into account to ensure a high quality of life.

Care Provided by Quality & Compassion Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

  • Hourly Visiting Care Fees: £27.50 - £29.50
  • Weekly Live-in Care Fees: £1,484 - £1,855
  • 30 Minute Visiting Care Fees: £16.63 - £19.50

Our pricing is tailored to each individual and is based on factors such as level of need, complexity of care, location, and associated costs, with the final fee confirmed following an initial assessment.

The price(s) shown are provided by the agency. Contact Quality & Compassion Ltd for full pricing details and T&Cs.

Contact Quality & Compassion Ltd to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Quality & Compassion Ltd
  • Private Owned

Person in charge

  • Joyce Pentil (Registered Manager)

Quality & Compassion Ltd Reviews (21)

9.8

Quality & Compassion Ltd has a Review Score of 9.8 (9.826) out of 10, based on 15 reviews in the last 2 years. Over all time Quality & Compassion Ltd has 21 reviews.

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Showing 21 reviews matching selected criteria
Review from Margaret W (Wife of Client) published on 30 April 2026 Submitted via Website
Overall Experience
My husband Colin was cared for by Quality and Compassion from 02/05/2025 until 01/11/2025 when he died in his sleep peacefully at home which was what we had both wanted. Due to their excellent care they made him feel that nothing was too much for them . The carers became friends. Due to Colin's incontinence they made sure when they left each time he was comfortable.

. Colin trusted them and they were efficient They were cheerful and he responded well and although they were different teams they worked together well. Raghu would make sure that we had all our needs met both on a medicinal basis and care and consideration of our needs. On the basis of our experience of the Carers teams we had, I would recommend them when looking for Safe compassionate care for a loved one.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Margaret, thank you for your words of appreciation for the care and support we provide. You remain in our thoughts and we wish you strength and a fulfilling life

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Review from Jackie E (Wife of Client) published on 16 April 2026 Submitted via Postal Card
Overall Experience
Phonse and I would like to thank Quality and Compassion for their love and care. It has been a pleasure to welcome Quality and Compassion staff into our home. They have all been more than kind, efficient and caring.

Bless you all.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd
Thank you, Jackie, for your heartfelt message. It has been a true privilege to be welcomed into your home.

We're so pleased to hear that our team's kindness, compassion, and dedication made a positive difference, providing care that truly matters is always at the heart of what we do.

We wish...  

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Review from Kirsty D (Client / Service User) published on 15 April 2026 Submitted via Postal Card
Overall Experience

I am very happy the team is giving me care and support. Carers are kind and polite.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you so much Kirsty, for your kind words. We're delighted to hear that you're happy with the care and support you're receiving. Our team works hard to provide care that truly matters, and it's wonderful to know our carers' kindness and respect are making a positive difference.

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Review from Nicholas H (Son of Client) published on 14 July 2025 Submitted via Website
Overall Experience

I can not rate this company enough if you are ever looking for care for a loved one then look no further after my late father's last experience which lasted 6 years and I was pulling my hair out with this company came in and o my God how thay changed the level of care and looked after him and gave him the best year of his life compared with wat he had thay made him laugh thay cleaned him properly fed him properly and took there so seriously my Hart go's out to them all with big love for them all thay even turned up to his funeral you would be hard pushed to find someone like this and trust again so much thanks and love for wat you did X

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you so much, Nic, for your heartfelt and touching review - your words mean the world to us, and were truly honoured to have been part of your fathers care and final journey.

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Review from R C (Son of Client) published on 27 June 2025 Submitted via Website
Overall Experience

As a family we are very happy with the care my mother received. She was treated with compassion and dignity, and the carers built a bond with her by knowing her routine and her likes/dislikes. We had clear and open communication ensuring that we could keep my mother safe and also ensure that the carers were able to carry out their role as easily as possible. When my mother's care needs could no longer be met at home, they assisted and provided support and we were sad to say goodbye especially to two staff members in particular who spent a lot of time caring for mum.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you R, Your words mean a great deal to us, and we're especially grateful for the trust you placed in us during such an important time in your mother's life. Wishing you and your family all the very best.

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Review from Nick E (Son of Client) published on 18 June 2025 Submitted via Website
Overall Experience

The carers helped with my mother at home for a period of about 2 years. During that time I cannot thank the team and managers enough for the help and quality of care, both proactive and reactive. They were always very helpful and empathic, sometimes going above and beyond what was needed. I really do rate and recommend them. Not only did the carers provide the regular service of scheduled visits for meals and showering etc they proactively contacted medical assistance if they thought needed and liaised with me to make sure I was aware. It really all was a help. In addition, the managers were proactive with me in reviewing my mother's care needs. All good and thanks again.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Nick, thank you so much for your kind words and thoughtful review. We're dedicated to providing high-quality, compassionate care, and it's incredibly encouraging to know that our team's efforts - both in regular visits and in going the extra mile - were appreciated.

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Review from Naj A (Client / Service User) published on 9 April 2025 Submitted via Website
Overall Experience

Consistently great care from all staff attending to my awkward needs without any bother. They are very flexible And feed me when required. End up prepared to stay longer when necessary as unpredicted issues occur

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you so much for your kind words and for taking the time to share your experience. It's our priority to provide care that is flexible, respectful, and tailored to individual needs-even when things are unpredictable. We're glad to know that the team has been able to assist you in a way that feels comfortable and reliable.We truly appreciate your feedback, and it's a pleasure to support you.

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Review from C K (Wife of Client) published on 29 October 2024 Submitted via Postal Card
Overall Experience

From our first meeting with Quality & Compassion Ltd, we knew we were in good hands. All of the carers who came to assist my husband were lovely. Whilst professional, they were so helpful and nothing was too much trouble. They engaged brilliantly with my husband and chatted with him to make him feel comfortable. We cannot recommend them highly enough.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank your time and kind words. Our carers are trained to focus on the individual goals of the service users and no two people are the same! Supporting the client to regain confidence and physical strength after his hospital discharge, was a great pleasure. We appreciate your review.

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Review from Julie D (Mother of Client) published on 21 October 2024 Submitted via Website
Overall Experience

Quality & Compassion Ltd has shown from the start great compassion, professionalism and good understanding and knowledge of how to care for someone with a severe physical disability and complex changing health needs. The entire QC Ltd team has great values and goes out of its way to accommodate the wishes and wants of the service user and their family where possible. Good communication is another strong plus. But one thing that stands out the most is the great continuity of a solid, specialist care team with great personal and caring skills. Despite the daily challenges, QC Ltd make a great positive difference that we greatly appreciate!

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you, Julie. We aim to make a real difference to families who are the main carers for their loved ones at home. We greatly appreciate your feedback.

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Review from M B (Son of Client) published on 14 October 2024 Submitted via Website
Overall Experience

Very helpful and friendly. Always on time and explain everything that's going on. Let me know what and when they are doing things. Make Mum feel very comfortable and supportive of her needs. Wash up, tidy up and keep the place looking nice.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you for the positive review. Our caring teams always aim to provide care that is unique to each individual's needs. It is a pleasure to know that your family is satisfied with the support we provide.

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Review from Louise S (Wife of Client) published on 14 October 2024 Submitted via Website
Overall Experience
I thank you all for your wonderful caring staff helping me get through this very difficult time.
We have found all of your carers very helpful thorough and extremely professional

Needless to say, we are extremely grateful.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

We appreciate your positive review, Louise. Our caring teams are committed to supporting your husband, and the family as a whole. Thank you for choosing us to be a part of your family's journey.

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Review from J N (Client / Service User) published on 8 October 2024 Submitted via Website
Overall Experience

The carers are kind, patient and very supportive. I have been able to feel safe and my mental health difficulties are very carefully managed with advice and support always available from the company's managers who are knowledgeable and make themselves available when needed. After over a year of wonderful, stable care, I feel like all my needs are better understood and that I am supported to have a voice regarding my care needs and any plans in place to support me to move forward and adjust to my increased disability and my poor mental health. Thank you to such a wonderful care company, and everyone who works with me, I do feel like I am making progress.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Always a pleasure to partner with you in this journey J. We believe meeting both physical and mental health needs is of uttermost impotence. Thank you for the review.

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Review from Marcus M (Son of Client) published on 4 September 2024 Submitted via Website
Overall Experience

Having a live-in carer recently for Dad who suffers with Parkinson's dementia. Am so impressed with the professionalism in every area of the service and the dedication of the carers is humbling. Could not be happier.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Your positive review is greatly appreciated Marcus. Our live-in carers are trained to provide comprehensive support around the clock. Always a pleasure supporting your dad.

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Review from Leah M (Mother of Client) published on 30 August 2024 Submitted via Website
Overall Experience

Quality and Compassion stepped in when I had been having great difficulty finding suitable carers for my little boy. Right from the beginning they were very attentive to our needs and it's the first time we felt heard in the time we had been using various other care providers. The carers are very polite, well trained and always leave our home in a very well cared for state. This has been a huge weight off my shoulders as a single mum and sole carer for my son. I wouldn't be without the support they have provided over the last 18 months or so.

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Review from Michelle P (Wife of Client) published on 30 August 2024 Submitted via Website
Overall Experience
My husband and I are very happy with the care he receives.
The carers have become like part of our extended family.
Quality and compassion regularly check in to make sure we are doing OK.

They are also great at helping us if we require additional support.

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Review from Rose O (Client / Service User) published on 15 February 2024 Submitted via Website
Overall Experience

It has been the culture of Quality & Compassion Ltd to provide quality, safe and compassionate care to clients, this has been accomplished by intensive training which is continuously provided to enhance the carer's skills, coupled with spot checks and supervision, the company also do advocate for teamwork which is geared towards providing the best care to service users which have been achieved so far through all-round support from the management team.

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Review from S S (Client / Service User) published on 11 January 2024 Submitted via Postal Card
Overall Experience
All my carers are helpful and cheerful.
They all do the following!
Prepare breakfast - make cup of tea.
Wash dishes.
Make or change bed.

Take rubbish out and replace new bags in bins.

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Review from R F (Wife of Client) published on 26 December 2023 Submitted via Postal Card
Overall Experience

We have established a good routine with our lovely carers who are professional, caring and friendly for which we are very grateful.

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Review from J D (Client / Service User) published on 9 June 2022 Submitted via Postal Card
Overall Experience

The carers who attend me, show the utmost kindness and care, combined with respect to preserve my dignity. They are unfailingly willing and sympathetic.

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Review from E D (Wife of Client) published on 9 June 2022 Submitted via Postal Card
Overall Experience

The care received by my husband is always dignified, friendly and upbeat! They arrive on time and are never in a rush to get away. I regard them as friends, who are always willing to go that extra mile with noncaring tasks I find difficult to do by myself. We couldn't receive a better service.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 02 August 2023
Overall Requires improvement
  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Inadequate
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Frequently Asked Questions about Quality & Compassion Ltd

How many Carers does Quality & Compassion Ltd employ?

Quality & Compassion Ltd employs 40 carers.

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