Quality & Compassion Ltd

Quality & Compassion LTD., Regent House, 13 - 15 George Street, Aylesbury HP20 2HU
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9.8 18 Reviews
  • Quality & Compassion Ltd, Aylesbury
Quality & Compassion Ltd specialises in providing care and daily living assistance to individuals who need everything from weekly to daily support due to a wide range of needs.

Whether you need support due to old age, illness, recovery or other reasons such as physical disability or dementia, Quality and Compassion's care givers offer highly person-centred services.

Social and emotional needs are always taken into account to ensure a high quality of life.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Respite Care

Personal Care & Household Services

  • Washing & Dressing
  • Call in Service
  • Companionship
  • Shopping Service / Errands
  • Sit in Service

Other Care Provided

  • Older Person Care
  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge
  • Cancer Care
  • High Dependency Care, two carers attending

Good to Know

Owner

  • Quality & Compassion Ltd

Person in charge

  • Joyce Pentil (Registered Manager)

Quality & Compassion Ltd Reviews (18)

9.8

Quality & Compassion Ltd has a Review Score of 9.8 (9.843) out of 10, based on 15 reviews in the last 2 years. Over all time Quality & Compassion Ltd has 18 reviews.

Overall Experience

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Date Published

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Review from Nicholas H (Son of Client) published on 14 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can not rate this company enough if you are ever looking for care for a loved one then look no further after my late father's last experience which lasted 6 years and I was pulling my hair out with this company came in and o my God how thay changed the level of care and looked after him and gave him
the best year of his life compared with wat he had thay made him laugh thay cleaned him properly fed him properly and took there so seriously my Hart go's out to them all with big love for them all thay even turned up to his funeral you would be hard pushed to find someone like this and trust again so much thanks and love for wat you did X

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you so much, Nic, for your heartfelt and touching review - your words mean the world to us, and were truly honoured to have been part of your fathers care and final journey.

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Review from R C (Son of Client) published on 27 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a family we are very happy with the care my mother received. She was treated with compassion and dignity, and the carers built a bond with her by knowing her routine and her likes/dislikes. We had clear and open communication ensuring that we could keep my mother safe and also ensure that the carers
were able to carry out their role as easily as possible. When my mother's care needs could no longer be met at home, they assisted and provided support and we were sad to say goodbye especially to two staff members in particular who spent a lot of time caring for mum.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you R, Your words mean a great deal to us, and we're especially grateful for the trust you placed in us during such an important time in your mother's life. Wishing you and your family all the very best.

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Review from Nick E (Son of Client) published on 18 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers helped with my mother at home for a period of about 2 years. During that time I cannot thank the team and managers enough for the help and quality of care, both proactive and reactive. They were always very helpful and empathic, sometimes going above and beyond what was needed. I really do
rate and recommend them. Not only did the carers provide the regular service of scheduled visits for meals and showering etc they proactively contacted medical assistance if they thought needed and liaised with me to make sure I was aware. It really all was a help. In addition, the managers were proactive with me in reviewing my mother's care needs. All good and thanks again.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Nick, thank you so much for your kind words and thoughtful review. We're dedicated to providing high-quality, compassionate care, and it's incredibly encouraging to know that our team's efforts - both in regular visits and in going the extra mile - were appreciated.

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Review from Naj A (Client) published on 9 April 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Consistently great care from all staff attending to my awkward needs without any bother. They are very flexible And feed me when required. End up prepared to stay longer when necessary as unpredicted issues occur

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you so much for your kind words and for taking the time to share your experience. It's our priority to provide care that is flexible, respectful, and tailored to individual needs-even when things are unpredictable. We're glad to know that the team has been able to assist you in a way that feels comfortable and reliable.We truly appreciate your feedback, and it's a pleasure to support you.

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Review from C K (Wife of Client) published on 29 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting with Quality & Compassion Ltd, we knew we were in good hands. All of the carers who came to assist my husband were lovely. Whilst professional, they were so helpful and nothing was too much trouble. They engaged brilliantly with my husband and chatted with him to make him feel
comfortable. We cannot recommend them highly enough.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank your time and kind words. Our carers are trained to focus on the individual goals of the service users and no two people are the same! Supporting the client to regain confidence and physical strength after his hospital discharge, was a great pleasure. We appreciate your review.

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Review from Julie D (Mother of Client) published on 21 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Quality & Compassion Ltd has shown from the start great compassion, professionalism and good understanding and knowledge of how to care for someone with a severe physical disability and complex changing health needs. The entire QC Ltd team has great values and goes out of its way to accommodate the
wishes and wants of the service user and their family where possible. Good communication is another strong plus. But one thing that stands out the most is the great continuity of a solid, specialist care team with great personal and caring skills. Despite the daily challenges, QC Ltd make a great positive difference that we greatly appreciate!

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you, Julie. We aim to make a real difference to families who are the main carers for their loved ones at home. We greatly appreciate your feedback.

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Review from M B (Son of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and friendly. Always on time and explain everything that's going on. Let me know what and when they are doing things. Make Mum feel very comfortable and supportive of her needs. Wash up, tidy up and keep the place looking nice.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Thank you for the positive review. Our caring teams always aim to provide care that is unique to each individual's needs. It is a pleasure to know that your family is satisfied with the support we provide.

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Review from Louise S (Wife of Client) published on 14 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I thank you all for your wonderful caring staff helping me get through this very difficult time.
We have found all of your carers very helpful thorough and extremely professional
Needless to say, we are extremely grateful.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

We appreciate your positive review, Louise. Our caring teams are committed to supporting your husband, and the family as a whole. Thank you for choosing us to be a part of your family's journey.

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Review from J N (Client) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are kind, patient and very supportive. I have been able to feel safe and my mental health difficulties are very carefully managed with advice and support always available from the company's managers who are knowledgeable and make themselves available when needed. After over a year of wonderful,
stable care, I feel like all my needs are better understood and that I am supported to have a voice regarding my care needs and any plans in place to support me to move forward and adjust to my increased disability and my poor mental health. Thank you to such a wonderful care company, and everyone who works with me, I do feel like I am making progress.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Always a pleasure to partner with you in this journey J. We believe meeting both physical and mental health needs is of uttermost impotence. Thank you for the review.

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Review from Marcus M (Son of Client) published on 4 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having a live-in carer recently for Dad who suffers with Parkinson's dementia. Am so impressed with the professionalism in every area of the service and the dedication of the carers is humbling. Could not be happier.

Reply from Joyce Pentil, Manager at Quality & Compassion Ltd

Your positive review is greatly appreciated Marcus. Our live-in carers are trained to provide comprehensive support around the clock. Always a pleasure supporting your dad.

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Review from Michelle P (Wife of Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I are very happy with the care he receives.
The carers have become like part of our extended family.
Quality and compassion regularly check in to make sure we are doing OK.
They are also great at helping us if we require additional support.

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Review from Leah M (Mother of Client) published on 30 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Quality and Compassion stepped in when I had been having great difficulty finding suitable carers for my little boy. Right from the beginning they were very attentive to our needs and it's the first time we felt heard in the time we had been using various other care providers. The carers are very polite,
well trained and always leave our home in a very well cared for state. This has been a huge weight off my shoulders as a single mum and sole carer for my son. I wouldn't be without the support they have provided over the last 18 months or so.

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Review from Rose O (Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It has been the culture of Quality & Compassion Ltd to provide quality, safe and compassionate care to clients, this has been accomplished by intensive training which is continuously provided to enhance the carer's skills, coupled with spot checks and supervision, the company also do advocate for teamwork
which is geared towards providing the best care to service users which have been achieved so far through all-round support from the management team.

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Review from S S (Client) published on 11 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All my carers are helpful and cheerful.
They all do the following!
Prepare breakfast - make cup of tea.
Wash dishes.
Make or change bed.
Take rubbish out and replace new bags in bins.

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Review from R F (Wife of Client) published on 26 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have established a good routine with our lovely carers who are professional, caring and friendly for which we are very grateful.

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Review from J D (Client) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who attend me, show the utmost kindness and care, combined with respect to preserve my dignity. They are unfailingly willing and sympathetic.

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Review from E D (Wife of Client) published on 9 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care received by my husband is always dignified, friendly and upbeat! They arrive on time and are never in a rush to get away. I regard them as friends, who are always willing to go that extra mile with noncaring tasks I find difficult to do by myself. We couldn't receive a better service.

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Review from Elizabeth O (Client) published on 7 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been very impressed with the care I have had from Quality & Compassion, since leaving respite care last June. Great care was taken to match me to a carer and any worries I have had have been quickly addressed. I feel very lucky and blessed to have the care that I have, and have already recommended
them to two friends.

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Current Review Score: 9.8 (9.843)

Overview of Review Score

The Review Score of 9.8 (9.843) out of 10 for Quality & Compassion Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.843 for Quality & Compassion Ltd is calculated as follows: ( (72 Excellents x 5) + (9 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 83 Ratings = 4.843

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Quality & Compassion Ltd is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Aug 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Frequently Asked Questions about Quality & Compassion Ltd

What Type of Services does Quality & Compassion Ltd offer?

Quality & Compassion Ltd offers Home Care.

How many Carers does Quality & Compassion Ltd employ?

Quality & Compassion Ltd employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Quality & Compassion Ltd to verify any information. View our terms and conditions. Quality & Compassion Ltd has an Enhanced Service - more info.