Sunlite Health Care Ltd Reviews (20)
9.5
Sunlite Health Care Ltd has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years.
Over all time Sunlite Health Care Ltd has 20 reviews.
Review from A R (Godson of Client) published on 3 February 2026
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sunlite team has been exceptionally good. They provided carers three times a day for my Godmother since September 2025.
They are punctual. They say what they can do and do what they say.
They strive to maintain continuity of care in sending same carers unless working time directive prevents this.
No
job is too small for them.
They listen to clients and keep client at the center of their care.
They listen to clients and keep client at the center of their care.
Their prices are fair, competitive and reasonable.
I would highly recommend them to anyone.
It has genuinely been a blessing to have Sunlite team looking after my 95 years old Godmother who is chair bound and needing Tender loving care.
Reply from Christine Nyabango, Registered Manager at Sunlite Health Care LtdThank you for taking the time to leave such a thoughtful and heartfelt review. Your kind words mean a great deal to our entire team.
It has been a privilege to support your godmother, and we are truly grateful for the trust you have placed in us since September 2025. Knowing that our carers have made a positive difference in her daily life, and that you feel reassured by the care we provide, is exactly why we do what we do.
We are especially pleased to hear that you value our punctuality, continuity of care, and person-centred approach. Your recognition of our carers' compassion and dedication will be shared with the team, as it will mean a great deal to them.
Thank you again for your recommendation and for allowing us to be part of your godmother's care journey. Please don't hesitate to contact us if there is ever anything more we can do to support you and your family.
Warm regards,
The Sunlite Health Care Team
It has been a privilege to support your godmother, and we are truly grateful for the trust you have placed in us since September 2025. Knowing that our carers have made a positive difference in her daily life, and that you feel reassured by the care we provide, is exactly why we do what we do.
We are especially pleased to hear that you value our punctuality, continuity of care, and person-centred approach. Your recognition of our carers' compassion and dedication will be shared with the team, as it will mean a great deal to them.
Thank you again for your recommendation and for allowing us to be part of your godmother's care journey. Please don't hesitate to contact us if there is ever anything more we can do to support you and your family.
Warm regards,
The Sunlite Health Care Team
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Review from Elizabeth S (Daughter of Client) published on 27 February 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sunlite looked after both of my parents for 18 months. It was such a difficult decision to take to invite carers in to their home but I knew that I could not continue to manage their care needs on my own. Sunlite made this so much easier by showing true empathy and kindness to me, as well as mum and
dad. The care shown to my parents was truly wonderful, and the carers became like a second family. They treated my parents as if they were their own, being compassionate, caring and maintaining their dignity. I felt confident knowing that they were well looked after, and that they would tell me of any concerns. Mum is non-verbal with restricted mobility and they spent so much time checking that she was okay at the end of each visit. Sunlite are such lovely people, and it was heartbreaking to say goodbye to them when mum and dad finally moved into 24-hour care. Thank you so much, your help and care meant the world to me. Much love to everyone at Sunlite, I will be forever grateful.
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Review from Mark G (Son of Client) published on 8 January 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers have built an excellent relationship with my Dad and also with me. They look out for any issues with Dad and let me know straight away. Without doubt they have gone above and beyond our expectations on several occasions, not least when paramedics needed to be called.
The carers try to encourage
The carers try to encourage
Dad to make the right decisions for his personal care and safety, in such a way that they give him time to process the information and accept their offers of help.
We have built up a very trusting relationship and are very grateful for the dedication and compassion which is shown to Dad.
We have built up a very trusting relationship and are very grateful for the dedication and compassion which is shown to Dad.
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Review from H G (Client) published on 3 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff at Sunlite are wonderful. I was with them for several years and they helped me so much during my time with them and I will be forever grateful for it. The staff are amazing, kind-hearted, and full of life. They helped me a lot and always left me with a smile on my face. The management team
are wonderful as well, working hard to achieve a time and a date that works for the client with who they prefer to come over and were always happy to listen to you when you called with issues or problems.
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Review from Susan P (Daughter of Client) published on 3 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Having used various companies in the past I have to say Sunlite are by far the best I have had, I've seen the care and compassion all the carers show towards my mum. They don't rush her in any way, nothing is too much trouble, and will do anything she needs or asks, they have also taken over all her
medication making my life easier.
I totally trust them to care for my mum which isn't easy as she has no mobility, they meet all her needs with great care, and I can't praise or thank Sunlite enough for all that they do.
I totally trust them to care for my mum which isn't easy as she has no mobility, they meet all her needs with great care, and I can't praise or thank Sunlite enough for all that they do.
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Review from Marion T (Wife of Client) published on 3 October 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sunlite cared for my husband for seven weeks before he sadly passed away on his birthday on the fourth of September. I cannot thank the care team enough for the excellent care and love they gave to my husband, retaining his dignity at all times. He loved the banter he shared with them. Thank you Sunlite.
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Review from Nathan A (Son of Client) published on 9 June 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
For the few weeks that Sunlite cared for my father, they were nothing short of a miracle.
All of the ladies that attended were wonderful and treated my father with the utmost respect. My mother and I cannot thank you enough. God bless you all.
All of the ladies that attended were wonderful and treated my father with the utmost respect. My mother and I cannot thank you enough. God bless you all.
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Review from Sara T (Daughter of Client) published on 6 June 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Sunlite Healthcare Team provide excellent care and support for my mum and dad. They show compassion and respect at all times. Whether we're having a good day or not-so-good day, they always call with a friendly demeanour and, most importantly, time to listen and help. I can't thank them enough for all
the support and care they've given and continue to give. I would highly recommend them to anyone needing care at home.
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Review from M H (Wife of Client) published on 3 May 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Overall experince could not be faulted.
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Review from Pauline D (Wife of Client) published on 3 May 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I'm so thankful to all the staff who are caring for my husband; they're all wonderful, caring people who involve him in everything they do. I couldn't wish for him to be in better hands. God Bless them all.
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Review from C M (Client) assisted by family/friend published on 26 April 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have alwats received excellent service from the carers who attend.
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Review from A E (Client) published on 14 April 2023
Submitted via Postal Card • Report
Overall Experience
4.0 out of 5
4.0 out of 5
I am satisfied with the overall care U have received, and I have found that all staff are pleasant and willing to support my needs.
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Review from Sandra N (Daughter of Client) published on 5 September 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Would like to thank you massively for the help in my mum's last days of her life. We have had carers coming four times a day, who were absolutely brilliant and professional. Their approach to their job is astounding, and they've always made sure they did their job properly and always asked if Mum was
comfortable before they left. Mum's disease and her quick passing were a lot to deal with, but their help, it's made things a lot easier. Would recommend this service to anyone who wants their loved ones to be looked after by such lovely people. Thank you, girls; it really meant a lot to have you with us for the last few days. Much love to you all.
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Review from S C (Daughter of Client) published on 11 April 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had the invaluable support of two carers four times per day to help us care for my dad in the last few weeks of his life. The girls were without a doubt, respectful, caring and huge support to us as a family. Dad was treated with dignity and compassion, and we are extremely grateful for every visit
we received. Many thanks.
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Review from Paula C (Daughter of Client) published on 7 April 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The manager and carers are all exceptional.
They cared for my mum's personal care and were very professional throughout the time they dealt with Mum. Nothing was too much trouble, and they went above and beyond. I'm so very grateful, and I'm sure my late mum will be for the care and devotion you gave
They cared for my mum's personal care and were very professional throughout the time they dealt with Mum. Nothing was too much trouble, and they went above and beyond. I'm so very grateful, and I'm sure my late mum will be for the care and devotion you gave
and showed to us as a family. Can't thank them all enough. Forever grateful! Thank you.
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Review from Josie E (Daughter of Client) published on 26 April 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We had 2 carers, four times a day, to help me with my mum’s personal hygiene. They were all without exception thoroughly professional, treating my mum with the upmost respect and dignity. They were exceptionally caring, kind and were always careful as my mum became more tender and stiff when turning
her. I would not hesitate to recommend Sunlite Health Care. I rate their staff 5 star quality. Thank you to all the caring staff.
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Review from Sarah M (Client) published on 19 April 2021
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
All staff are very friendly and do their jobs with the utmost care and very professional. From someone who is 3,0 and did not want care but needed it due to terminal cancer, I was made to feel very comfortable and cared for by all the staff. Thank you very much for that. I would recommend them wholeheartedly.
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Review from Julie M (Wife of Client) published on 4 November 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
When I was notified that my temporary care was stopping and new carers would commence I was very apprehensive. I researched Sunlite and was surprised they were an extremely new company only registered with CQC since August 2020. After an initial assessment, I felt very comfortable. They were a very
small company and we needed a 3 team care package. I did wonder if they could service the contract.
They proved to be a very competent team, dedicated to care with old fashioned values and nursing care. My husband's dignity was always preserved.
It was good to have a mixed team to engage with my husband.
They never rushed my husband's care even though the morning call often ran over our allocated time. They were always on time except for a few times when they called to inform us and never missed a call.
They were very careful with hoisting which was a difficult task on thick pile carpet and a heavy patient. Covid precautions were followed at all times. The pink brightened our day. Thank you.
They proved to be a very competent team, dedicated to care with old fashioned values and nursing care. My husband's dignity was always preserved.
It was good to have a mixed team to engage with my husband.
They never rushed my husband's care even though the morning call often ran over our allocated time. They were always on time except for a few times when they called to inform us and never missed a call.
They were very careful with hoisting which was a difficult task on thick pile carpet and a heavy patient. Covid precautions were followed at all times. The pink brightened our day. Thank you.
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Review from Peter W (Son of Client) published on 4 November 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The carers who looked after my mum were always very friendly and always did a good job. They let me know when they were coming or if they were running a bit late which was very helpful. They made sure that my mum was clean and comfortable and gave me advice on the kind of equipment that was needed to
make caring for my mum a bit easier. If we needed them to come at different times they always did their very best to accommodate our request. Overall I was very happy with the service and so was my mum.
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Review from Lynn J (Sister of Client) published on 4 November 2020
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
These girls were fantastic with my sister nothing was to much trouble. They cared for her so much and grew to love her we never had any problems with the manager and her team always on time and gave us advice when we needed it.
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Current
Review Score: 9.5 (9.500)
Overview of Review Score
The Review Score of 9.5 (9.500) out of 10 for Sunlite Health Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Sunlite Health Care Ltd is calculated as follows: ( (30 Excellents x 5) ) ÷ 30 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)
The 5 points relating to the number of Positive Reviews for Sunlite Health Care Ltd is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.