Total Care UK is a family owned business that collectively has over 30 years of care experience.
Total Care UK are specialist in care and tailors services depending on the needs of the client.
Most people want to stay in their own homes, and having a carer either living in or visiting from time to time means choosing to enjoy life on the client's own terms and being able to maintain...
Care Provided by Total Care
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 15 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £30.50 - £32.50
An additional Milage charge may apply depending on location
Contact Total Care to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- The Recruitment Partnership Ltd
- Private Owned
Person in charge
- Joanne Cooper (Manager)
Total Care Reviews (11)
Total Care has a Review Score of 8.5 (8.5) out of 10, based on 2 reviews in the last 2 years.
Over all time Total Care has 11 reviews.
Thank you so much - I appreciate you!
Thank you so much for your kind words and thoughtful review. We are truly grateful for your feedback. It was an absolute pleasure to support you and your family during such an important time. We understand how overwhelming navigating care options can be, and we're glad we could provide the guidance...
The manager and the rest of her team in the office have also been a lifeline to me. It is not often that you can pick the phone up and it is answered on the 2nd ring with no annoying menu to go through! No matter the reason for contacting them my request or query was always answered in a patient' helpful way and even more importantly with a good sense of humour that reduced my stress levels and which helped me through a distressing time. Each time they have gone over and beyond.
Thank you so much from both me and my father.
Thank you so much for your heartfelt review. It means the world to us to know that your father's care felt like an extension of family. Our team strives to provide respectful, compassionate, and dignified care, and it's incredibly rewarding to hear that they became trusted, familiar faces in his...
I can’t thank the team at Total Care enough, Mum's regular carer consistently goes above and beyond, she’s got to know Mum well and will always text me with any issues. I feel very confident that she’s looked after and is happy in the care of the total care team.
Thank you for taking the time to review the team. We at Total Care are thrilled to hear that you are happy and confident with our services. We look forward to continuing supporting your family.
Total Care went out of their way to ensure care was reinstated. Their plans to recommence the package were amended significantly at very short notice.
'Needs of clients come first' appear to be a priority for this team.
Refreshing attitude to caring... thank you so much.
Thank you for sharing your positive experience with Total Care. It's great to hear that they went above and beyond to accommodate your dad's needs and ensure continuity of care. Our clients are precious, and we make every effort to ensure that we can support them as much as possible, our caring and...
Staff always polite, helpful and sympathetic towards my mothers needs, being an independent person mum was a little frightened by strangers coming into her home however she needn’t have worried the were very supportive.
Thank you for taking the time to leave us a review. It's great to hear how the support we have provided has made an impact on your mum.
The staff are very friendly and accommodating. Professional in their manner - will offer to contact District Nurse on Mum's behalf if necessary. Issues reported on the app can be followed up by us. Patient. Will let my mum do what she can herself.
Your kind words mean a lot to us and serve as a great motivation for our team. We are constantly striving to...
Amazing staff, caring and nothing is too much trouble. My mum has already made good relationships with the staff. Always on time and the caring of the staff members is outstanding. The rota is emailed out weekly so we know in advance what carers will be coming and at what times. Nothing is too much trouble.
On behalf of myself and everyone here at Total Care UK, I would like to thank you for taking the time to provide this review. We are over the moon to hear that you are happy with the service we provide and we look forward to continuing to support moving forward.
Mum was always a little scared to let strangers into the house but she needn't have worried. From start to finish, Mum was instantly put at ease. The staff were always polite and ready to help and nothing was too much trouble.
On behalf of myself and everyone here at Total Care UK, I would like to thank you for taking the time to provide this review. It was our pleasure supporting your mum and I will be sure to feedback on your compliments to your mum's main carers. I am sure they will be very delighted to hear the appreciation and positive feedback from you.
Excellent and very friendly staff. Everyone knows my name when I speak over the phone. All will bend over backwards to help me, thank you so much, you are brilliant. Get to know the regular carers.
On behalf of myself and everyone here at Total Care UK, I would like to thank you for taking the time to provide this review. We are over the moon to hear that you are happy with the service we provide and we look forward to continuing to support you, moving forward.
I can’t recommend this company highly enough! I really don’t know what we would have done without them these past few days. They are more than caring for my dad, they are treating him like a king. The carers have a heart of gold and go over and above their duty to ensure my dad is well looked after, safe and secure. Thank you so much.
On behalf of Total Care UK I would like to thank you for taking the time to provide this review. We are over the moon to hear that you are happy with the service we provide and we look forward to continuing to support you and your loved ones, moving forward.
This care company hasn’t been going long in the care industry but I can highly recommend them. Absolutely fantastic care and they go above and beyond for my mum. The owners of this company go above and beyond too for their staff. I am so pleased I came over to this new company as I am now relaxed and they are only a phone call away. I am so happy I leave it all to them and that’s what you need. Thank you all - keep up the good work. We, as a family, would like to say thank you to you all.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 08 July 2025- Caring Good
- Effective Good
- Responsive Good
- Safe Requires improvement
- Well-led Requires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Total Care.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Total Care.
Meet the Team (2)
I'm an experienced and caring leader with a strong background in managing business. I focus on making sure clients receive top-notch care while supporting my team to deliver their best. I'm passionate about improving the quality of life for those in need and ensuring our services run smoothly, effectively, and compassionately.
Key Skills:
Leading and motivating teams
Creating and improving care services
Making sure we meet all regulations and standards
Managing budgets and finances
Building strong relationships with clients and their families
Training staff and helping them grow
Excellent communication and people skills
Joanne Cooper is an experienced and highly skilled Care Manager with a passion for providing exceptional care and support to individuals in need. With over 25 years of experience in the healthcare industry, Joanne has developed a deep understanding of the complexities and challenges faced by both patients and their families.
Joanne's commitment to delivering person-centred care is evident in her strong communication and interpersonal skills. She possesses a natural ability to build rapport and establish trust with patients, ensuring their comfort and well-being throughout their care journey. Her empathetic nature allows her to truly connect with individuals, understanding their unique needs and tailoring care plans accordingly.
As a Care Manager, Joanne excels in coordinating and overseeing comprehensive care plans, collaborating with multidisciplinary teams to ensure all aspects of a patient's care are addressed. She is adept at conducting thorough assessments, identifying areas of improvement, and implementing appropriate interventions. Joanne's attention to detail and organizational skills enable her to effectively manage complex cases, ensuring that all necessary resources and services are accessed and utilized.
Furthermore, Joanne's extensive knowledge of healthcare regulations and policies allows her to navigate the system efficiently, advocating for her patients' rights and ensuring they receive the highest quality of care. Her ability to stay up-to-date with industry trends and best practices enables her to provide informed guidance and support to both patients and their families.
Overall, Joanne Cooper is a compassionate and experienced Care Manager who is dedicated to improving the lives of those she serves. Her exceptional skills, extensive knowledge, and genuine care for others make her an invaluable asset to our team.
Frequently Asked Questions about Total Care
How many Carers does Total Care employ?
Total Care employs 16 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Total Care to verify any information. View our terms and conditions. Total Care has an Enhanced Service - more info.