Helping Hands Home Care (Southend on Sea)

185 Woodgrange Drive, Southend-on-Sea SS1 2SF
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9.9 12 Reviews
  • Helping Hands Home Care (Southend on Sea), Southend-on-Sea
If you're looking for care and support that is tailored around you, Helping Hands (Southend on Sea) has over 30 years of experience in providing dedicated home care.

Whether you need intensive live-in care for a complex condition, dementia care or regular visits to help you around the house, Helping Hands provide unique care that is tailored to your individual requirements.

You may need extra help with recovery after a spell in hospital, want support to get out and about or have a complex condition that requires compassionate, safe and reliable care. Whatever your needs and wishes, Helping Hands are here to help you.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Southend on Sea) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Janet Payne (Branch Care Manager)

Helping Hands Home Care (Southend on Sea) Reviews (12)

9.9

Helping Hands Home Care (Southend on Sea) has a Review Score of 9.9 (9.881) out of 10, based on 9 reviews in the last 2 years.
Over all time Helping Hands Home Care (Southend on Sea) has 12 reviews.

Overall Experience
  • 12
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Date Published
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Reviewer Connection to Helping Hands Home Care (Southend on Sea)
  • 4
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Total of 12, showing 1-12
Review from Syeda Z (Client) published on 10 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pleasant helpful staff very supportive encouraging and no job was any problem.
They put me and my family at ease.
This was my first experience with this agency and each member staff was excellent in their ability and manner.
I felt very comfortable with them they respected my wishes and dignity and
all in all I would highly recommend this company
Thanks to all staff
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Southend on Sea)

Thank you for taking the time to leave us a 5* review, we really do appreciate it.
We are pleased to hear you find the staff pleasant, helpful, very supportive and encouraging with no job being a problem.
It is also great to hear the team are all excellent in their ability and manner and you have felt very comfortable with them as they respect your wishes and dignity.
We will be sure to pass on your feedback to the team at Southend on Sea.
Kindest regards

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Review from Anne T (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum has had superb care from Helping Hands for three years . She is about to resume care with them following a stay in hospital and a re-enablement package. She is looking forward to seeing her former carers who are so friendly and reliable. I have found it really easy to discuss Mum's needs with
them and I trust them to let me know of any concerns
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Review from Amanda F (Daughter of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have helped my father maintain his independence and allowed him to live in his own home whilst coping with vascular dementia. His carers have treated him with dignity and given him the care and companionship he needs when the family are not caring for him. The Manager is such an amazing
woman, nothing is too much trouble. She has helped the whole family. Thank you.
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Review from I M (Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands were wonderful when my mother suffered a fall and couldn't do anything for herself. The carers were friendly and conscientious and the communication with the office was top notch. I can't recommend highly enough and will definitely call on their services again in the future if need be,
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Review from Eileen C (Stepdaughter of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone treated my mum with compassion and respect. They were always cheerful and happy to spend time chatting to mum.
They were always kind and caring, nothing was too much.
I would highly recommend Helping Hands Home Care to anyone who needs care and support at home.
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Review from Adrian T (Son of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands Home Care were entrusted with the care of our Mum, and they were magnificent in the face of a very reluctant client at times! Mum came to accept that Helping Hands enabled her to stay, and indeed die, in her own home, which was her most fervent wish. Both the carers and the Helping Hands
management could not have done more for Mum, and as a family we will always be grateful for the love and care they provided Mum.
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Review from M S (Client) published on 9 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been enjoying the care from Helping Hands Home Care for the last three months, following the death of my late wife, every time (twice a week) I have had really happy and useful care, from whoever has arrived, for which I am most grateful.
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Southend on Sea)

Hi, thank you so much for taking the time to leave us a review. It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from Howard M (Husband of Client) published on 6 January 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
As Tina Turner would put it, Simply the best!
Office staff are always very obliging and the home carers that we have are second to none! Yes, they do a great job but they're always ready and willing to do that bit extra without being asked. Obviously, it helps that Helping Hands do their utmost to
ensure we have the same carers each week as this helps my wife with her condition. Because they're regularly here, they know our routine and they simply "fit in" and get on with helping my wife and thus, reducing my work and my stress. They come across as not just a care company, but a truly, caring company. Well done to all at Helping Hands!
Reply from Lee D, Sales Enablement Manager at Helping Hands Home Care (Southend on Sea)

Hi, thank you so much for taking the time to leave us a review! It's great to hear that you're so pleased with our service. We really appreciate your feedback. Best wishes.

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Review from Gillian P (Daughter of Client) published on 19 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very caring lovely staff. Always on time and did a great job in help Mum. Mum is not very mobile and would just sit on her settee waiting for the ladies to arrive. Mum enjoyed the chat and company as well.
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Review from B S (Daughter of Client) published on 4 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping hand carers have been amazing. The ladies are all very kind and Mum enjoys seeing them every day. This is the first time Mum has had carers. It has all gone very smoothly. I love the fact they give us a list of who’s coming the following week, this really helps Mum.
The manager could not be
more helpful and on the first visit spoke to Mum and not through me which meant a lot. The manager and her office staff are always happy to help and get back asap if you leave a message.
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Review from Paul D (Son of Client) published on 18 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The manager and her team in Helping Hands Home Care Southend were incredibly helpful in setting up weekly support - companionship and assistance - for my mother who has dementia. They made it really easy to arrange and were really helpful and flexible. And so kind and caring to my mother. When the arrangement
started they were so professional and reliable and my mother really benefited from the service. I want to pass on my thanks and would recommend the manager and her team who are amazing.
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Review from Patrick D (Son of Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am really happy with Helping Hands Home Care in Southend. They are very friendly and supportive and are understanding of my mother's needs. They took time to understand her and her life experience, her interests and what she likes and doesn't like. This has definitely helped my mother's acceptance
of them. I am often away on business and it is very reassuring to know that she is in safe hands. The team are in regular contact with me and let me know if there is anything that concerns them which gives me great peace of mind. They are exceptionally reliable and caring.
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Current Review Score: 9.9 (9.881)

Overview of Review Score

The Review Score of 9.9 (9.881) out of 10 for Helping Hands Home Care (Southend on Sea) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.981 for Helping Hands Home Care (Southend on Sea) is calculated as follows: ( (53 Excellents x 5) + (1 Goods x 4) ) ÷ 54 Ratings = 4.981
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Southend on Sea) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 29 Mar 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Janet

Janet Payne

Job Title: Branch Care Manager

In my role, I am committed to delivering exceptional service and care, fostering positive relationships with customers and their families. Driven by targets, I always aim for outstanding results.


As a wife, mother, and grandmother, I cherish family time. I enjoy exploring new places, shopping for shoes and handbags, and dining out, with a particular love for Asian cuisine.

Frequently Asked Questions about Helping Hands Home Care (Southend on Sea)

What Type of Services does Helping Hands Home Care (Southend on Sea) offer?

Helping Hands Home Care (Southend on Sea) offers Home Care.

How many Carers does Helping Hands Home Care (Southend on Sea) employ?

Helping Hands Home Care (Southend on Sea) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Southend on Sea) to verify any information. View our terms and conditions. Helping Hands Home Care (Southend on Sea) has an Enhanced Service - more info.