Opal Carers Ltd

40 Thorpe Close, New Addington, Croydon CR0 0SG
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9.1 6 Reviews
  • Opal Carers Ltd, Croydon
In the quiet corners of everyday life, where comfort meets vulnerability, Opal Carers Ltd brings compassion, comfort and stands for an unwavering dedication and assistance in the daily journey of restoring dignity, nurturing independence and honouring the humanity of every one part of this big family.

The highly trained qualified staff are companions, advocates and a gentle presence who understand that true care begins with listening; whether in personal care, meal preparation of your favourite just like you love them, simply sitting in dialogue of the good old days, or careful monitoring/ supervision of high risk clients, the staff see the person behind the patient.

Every visit is a promise that no one should face illness, ageing or recovery alone. With overwhelming excellence and heartfelt empathy, Opal Carers Ltd tailors every care plan to the rhythm of the home and soul of the client. Families find peace knowing their loved ones are in the hands of a team that are both skilled and tender with care for the elderly, disabled, dementia and Alzheimer patients.

Opal Carers Ltd believes that healing doesn’t only happen in hospitals, but also in the warmth of familiar rooms, in the laughter shared over tea and in the quiet reassurance of someone who truly cares to bring light to hardest days and makes the good ones even better.

Opal Carers Ltd has offices in New Addington, Southwark and Surrey; Covering all parts of Croydon Council and environs.

Care Provided by Opal Carers Ltd

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23.27 – £30.90
  • Weekly Live-in Care Fees: £1099 – £1850

These prices are only a guideline, please contact Opal Carers Ltd to find out the exact price for your requirements.

Contact Opal Carers Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Opal Carers Ltd to get a personalised quote.

Good to Know

Owner

  • Opal Carers Ltd
  • Privately Owned

Person in Charge

  • Victoria Adusei (Manager)
9.1

Opal Carers Ltd has a Review Score of 9.1 (9.050) out of 10, based on 6 reviews in the last 2 years.
Over all time Opal Carers Ltd has 6 reviews.

Overall Experience
  • 4
  • 2
  • 0
  • 0
  • 0
Date Published
  • 6
  • 6
  • 6
  • 6
  • 0
Reviewer Connection to Opal Carers Ltd
  • 2
  • 1
  • 1
  • 1
  • 1
Total of 6, showing 1-6
Review from Geoffrey W (Husband of Client) published on 20 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Over the last two years all the carers coming to my wife have been pleasant, with some more experienced than others in personal care. Communication at times can be a problem but any minor problems arising are dealt with promptly by management.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from P L (Client) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife and I have been very satisfied clients for the past 6 months and would recommend Opal Carers to anyone looking for quality care. A trustworthy management and staff ie no pilfering at all. We have met around 10 of Opal carers and have been pleased with their expertise and willingness, nothing
too much trouble. Management are 'hands on' and very caring - the operation to date has been almost flawless, we have had care at all times.
Reply from Victoria Adusei, Care Manager at Opal Carers LtdThank you so much for writing us this wonderful review. Your kind words will be shared with the team.
Best wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Francisca M (Wife of Client) published on 3 March 2026 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My family has been with Opal Carers Lts for more than 5 years until the passing of my husband on the 22nd April 2025. Generally I am very satisfied with their services. Any atter of concern I raised about a carer was promptly attended to by the management. I trust them and will gladly recommend them
to anyone.
Reply from Victoria Adusei, Care Manager at Opal Carers LtdThank you Francisca. Daddy lives on in our hearts.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Yvette M (Daughter of Client) published on 21 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Opal Carers Ltd supported my family for almost four years, caring for my father who lived with complex needs, including visual impairment and advanced dementia. Throughout that time, their compassion, professionalism, and unwavering dedication were extraordinary.
They didn't just provide care-they
became part of our family. The kindness they showed my father, and the support they extended to my mother and to me, is something I will carry with deep gratitude for the rest of my life.
Victoria, the Director, is a true ambassador for this noble and selfless profession. Her commitment to delivering the highest standard of care is reflected in every member of her team, and it shines through in the dignity and respect they give to every client.
I recommend Opal Carers Ltd wholeheartedly. They walk with you through every step of the journey, offering not only exceptional care, but genuine humanity when it matters most.
Reply from Victoria Adusei, Care Manager at Opal Carers LtdThank you very much Y. We are committed to be better, do better in our service of love and care. We appreciate the glowing recommendation.
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  • Treated with Dignity
  • Value for Money
Review from C W (Client) published on 19 February 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very very good.
Reply from Victoria Adusei, Care Manager at Opal Carers LtdThank you very much, we are committed to be better and do better in our service of love and care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J M (Son of Client) published on 15 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
Opal Carers Ltd provided great care to my Dad that as he deteriorated they adapted to every challenge that came with caring for him up until his passing. I can't thank Victoria enough for the many times she went above and beyond for my family. God bless her.
Reply from Victoria Adusei, Care Manager at Opal Carers LtdThank you very much J, we are committed to be better do better in our service of love and care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.050)

Overview of Review Score

The Review Score of 9.1 (9.050) out of 10 for Opal Carers Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.500 for Opal Carers Ltd is calculated as follows: ( (21 Excellents x 5) + (12 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 36 Ratings = 4.5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Opal Carers Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 = 4.55
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

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Meet the Team (1)

VICTORIA

VICTORIA ADUSEI

Job Title: MANAGER AND DIRECTOR Joined: 2020

I have always believed that the measure of a society is reflected in how it treats its elders. That belief has shaped my life’s work and continues to guide every decision I make. My passion for social welfare—especially the dignity, safety, and emotional well-being of older adults—has never been theoretical for me; it is a calling that sits at the centre of who I am. In 2020, during a moment of global uncertainty, I chose to act on that calling by founding my own social care business. It was a leap of faith, but one rooted in conviction: that every elderly person deserves compassionate support and a life lived with respect.


Building this organisation has been both challenging and deeply rewarding. I lead with empathy, but also with clarity and purpose. I listen closely to the needs of the people we serve, and I work to create an environment where staff feel supported, families feel reassured, and the elderly feel genuinely valued. Over the years, the business has grown steadily, not because of ambition alone, but because the values behind it resonate with those around me.


What drives me forward is simple: I want to make a meaningful difference. I want older adults to feel seen, heard, and cared for. I want families to know their loved ones are in safe hands. And I want my team to feel proud of the work we do together. My journey in social care is far from over, but every day reaffirms why I began. When passion meets purpose, the impact becomes something that lasts.

Frequently Asked Questions about Opal Carers Ltd

How many Carers does Opal Carers Ltd employ?

Opal Carers Ltd employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Opal Carers Ltd to verify any information. View our terms and conditions. Opal Carers Ltd has an Enhanced Service - more info.