Seren Healthcare Solutions

Thank you for taking the time to provide your feedback. We are genuinely sorry to learn that you were dissatisfied with the service provided and appreciate you bringing your concerns to our attention. These concerns were immediately registered under our Complaints Policy and a full investigation commenced. Seren Healthcare Solutions has also appointed an independent external consultant to undertake an impartial review, and we are cooperating fully with Care Inspectorate Wales (CIW). As these matters remain subject to ongoing independent and regulatory investigation, no findings have yet been reached. It would therefore be inappropriate for us to comment publicly on the specific allegations at this stage. We remain committed to delivering safe, compassionate, person-centred care and to ensuring all concerns are investigated fairly, objectively and transparently, taking appropriate action should any learning or improvements be identified. Read less

Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the distress caused by the issues you encountered. Providing high-quality care is our top priority, and we sincerely regret that we did not meet your expectations in this instance. Your concerns regarding the handling of your catheter and communication challenges are extremely serious, and we want to assure you that they are being taken very seriously. To address this matter promptly and thoroughly, one of our senior members of staff will be in touch with you shortly to arrange a visit. This will provide an opportunity to discuss your concerns in more detail and ensure we take the necessary steps to prevent such incidents from occurring in the future. We are committed to learning from this situation and making improvements to our services. Once again, we apologise for the inconvenience and distress caused. Read less