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Seren Healthcare Solutions

Merlin House, No. 1 Langstone Business Park, Newport NP18 2HJ
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Care Provided by Seren Healthcare Solutions

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)

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Seren Healthcare Solutions Reviews (1)

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1.5

Seren Healthcare Solutions has a Review Score of 1.5 (1.5) out of 10, based on 1 reviews in the last 2 years. Over all time Seren Healthcare Solutions has 1 review.

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Review from John G (Client / Service User) published on 16 January 2025 Submitted via Website
Overall Experience

Absolutely awful. Poorly trained. Staff, some with poor English skills, seem unable to perform simple tasks like change an overnight catheter. Left one night with catheter leaking everywhere. Seren's excuse was they were not familiar with the hospital type I had received, not happy and contemplating legal advice.

Reply from Rhian Pope, Registered Manager at Seren Healthcare Solutions

Thank you for taking the time to share your feedback. We are deeply sorry to hear about your experience and the distress caused by the issues you encountered. Providing high-quality care is our top priority, and we sincerely regret that we did not meet your expectations in this instance. Your...  

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Care / Support
Management
Treated with Dignity
Value for Money

Regulatory Rating

Care Inspectorate Wales (CIW) Rating

Date: 23 March 2026
  • Well-being
    Good
  • Care and Support
    Requires Improvement
  • Leadership and Management
    Good
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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