Caero Healthcare Services

Unit 8 Badhan Court, Castle Street, Telford TF1 5QX
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9.4 11 Reviews
  • Caero Healthcare Services, Telford
Caero Healthcare Services provide excellent home care for people living in and around Church Stretton, Shropshire, across Shropshire County and North Wales and the surrounding areas.

The independently run company is staffed by a team of qualified care professionals who value the individuality, dignity and choices of each individual they support. Through its Robust Recruitment and onboarding process, each team member has an up-to-date Enhanced DBS Check, references and is well-trained to support older people, those who live with dementia and people with learning disabilities and sensory impairment.

Care workers are matched to clients based on their personalities to promote trusting relationships and lasting friendships. Each client has a care plan built around their health needs and the care and support they would like. You may be looking for help around your home, assistance with daily tasks like washing and preparing meals, support to get out and about or help with attending to your daily medical needs.

Get in touch with Caero Healthcare Services today or visit the team in their town centre office for a friendly chat about how they could support you or your loved one to meet your care goals.
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Care Provided by Caero Healthcare Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 60 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £23 – £30

These prices are only a guideline, please contact Caero Healthcare Services to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Caero Healthcare Ltd

Person in charge

  • Brian Apalisok (Registered Manager)

Caero Healthcare Services Reviews (11)

9.4

Caero Healthcare Services has a Review Score of 9.4 (9.367) out of 10, based on 5 reviews in the last 2 years.
Over all time Caero Healthcare Services has 11 reviews.

Overall Experience
  • 10
  • 1
  • 0
  • 0
  • 0
Date Published
  • 11
  • 1
  • 4
  • 5
  • 6
Reviewer Connection to Caero Healthcare Services
  • 4
  • 3
  • 2
  • 1
  • 1
Total of 11, showing 1-11
Review from M G (Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since August 2022 after breaking my neck and a five month hospital stay I have been receiving care from Brian's team and have nothing but praise for the help I have had with washing and dressing every morning.
Reply from Brian Apalisok, Clinical Manager at Caero Healthcare Services

Thank you very much for your kind words and for taking the time to share your experience. We are truly grateful for your trust in our team and pleased to know that the care and support you have received have made a positive difference in your daily routine. Your feedback is a wonderful acknowledgment of our staff's dedication and commitment to providing high-quality, compassionate care.We wish you continued progress in your recovery and deeply appreciate the opportunity to be part of your care journey.Warmest Regards,

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N K (Son of Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Following a fall at home my father, who died age 95 in March 2024, became increasingly frail. For a period of several months, Caero provided 24 hour care. The manager and staff were exemplary, professional, considerate and compassionate. They were most willing and respectful. They were so good that
when the end was in sight, I rejected the carers of the company appointed by the NHS (having briefly experienced the calibre of the persons who went to the house) and opted to continue to self-finance Caero's care. I can't recommend this firm too highly.
Reply from Brian Apalisok, Registered Nurse-Manager at Caero Healthcare Services

We are very much grateful for your continued trust and confidence in us. Indeed, it was a privilege to be able to help and support your dad in his own lavish home. Your father was so kind and amazing. A wonderful family. Knowing that our colleagues have established an excellent rapport with your dad and how happy he was with the care he received made us also very happy.

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Review from Duncan L (Son of Client) published on 18 December 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial meeting with my mother, carers have been thoughtful and caring towards her. She regarded her carer as a friend and looked forward to her visits. Carers have a can do mentality, accommodating our requirements. I would thoroughly recommend Caero Healthcare Services.
Reply from Brian Apalisok, Registered Nurse- Manager at Caero Healthcare Services

Your satisfaction is also our satisfaction. Your kind words are very encouraging. This is how we carry on and continue providing unparalleled excellent care. These kind words will keep us moving on, rendering compassionate and tender loving care to our clients. Very best wishes to your mum, to you and the entire family. Thank you very, very much.

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Review from Vivien A (Client) published on 14 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
More than likely would use similar care package. Have had very good experience of kindness, cooperation and hygiene - nothing too much trouble for the staff - and prompt times cause no concern.
Reply from Brian A., Registered Nurse Manager at Caero Healthcare Services

We always believe in providing excellent services and we are very much delighted to receive this wonderful feedback regarding the excellent care you receive from the team. These encouraging words inspire us to maintain excellence in all that we do.

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Review from S H (Client) assisted by family/friend published on 31 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I enjoyed the company of the carer and found her to be friendly, competent and professional. Altogether a very good experience.
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Review from S M (Son of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We received an excellent care package, backed up day and night by the management team. The care and dignity they carried out with the client were very reassuring to family members. I have recommended the company to my neighbour and they were very pleased with the care package they received. I would
carry on recommending them with the reports and feedback I've been getting.
Reply from Brian A., Nurse-Manager at Caero Healthcare Services

Thank you so much for taking the time to write such a wonderful review. It really means a lot to us and our care professionals and this wonderful review will keep us inspired and motivated to continue supporting our clients and providing them with genuine and excellent care. We are profoundly grateful for your continued trust and confidence in us. We promise to remain excellent in our services.

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  • Treated with Dignity
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Review from J B (Partner of Client) published on 23 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our carers are polite and very caring. Will go the extra mile for you and help the carer's partner as well. They are cheerful and kind when you don't feel very well.
Reply from Brian A., Registered Manager at Caero Healthcare Services

Thank you so much both for allowing us into your lovely home and care. You are all amazing and lovely people. You will always be in our hearts.

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Review from Elizabeth C (Daughter of Client) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was very happy and grateful that my father could receive care from Caero Healthcare Services team. He was always treated with respect and gentleness and friendship. Very professional and well-trained. I felt I could happily leave my father knowing that he was safe and well cared for, that was a great
support for me and a weight off my shoulders. I appreciated the sincerity and love shown to my father and myself and my husband around the time of my father's passing. Thank you.
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Review from Alan W (Client) assisted by family/friend published on 1 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was under the care of an extremely kind, compassionate, caring, professional young man. He was extremely respectful and went over and above what was needed to make sure everything was what I needed to ensure I was comfortable with what he was doing. I felt very lucky that he came into my home and
took care of my every need. To this, he and his company will have my eternal gratitude. Thank you.
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Review from M M (Daughter of Client) published on 26 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The team at Caero Healthcare Services treated my father and I with the greatest respect. They were reliable, communicated excellently and provided us with the most wonderful care. The leadership is compassionate and considerate. I would not hesitate in recommending them to others.
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Review from Cathy T (Daughter-in-law of Client) published on 22 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care that my father-in-law received was wonderful. My mother-in-law and I could not praise the care and tenderness displayed by all your carers. The cheerful staff were amazing. I could not rate them more highly. Their care allowed my father-in-law to die at home with dignity.
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  • Management
  • Treated with Dignity
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Current Review Score: 9.4 (9.367)

Overview of Review Score

The Review Score of 9.4 (9.367) out of 10 for Caero Healthcare Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.867 for Caero Healthcare Services is calculated as follows: ( (26 Excellents x 5) + (4 Goods x 4) ) ÷ 30 Ratings = 4.867
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caero Healthcare Services is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Caero Healthcare Services

What Type of Services does Caero Healthcare Services offer?

Caero Healthcare Services offers Home Care & Nursing Care.

How many Carers does Caero Healthcare Services employ?

Caero Healthcare Services employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Caero Healthcare Services to verify any information. View our terms and conditions. Caero Healthcare Services has an Enhanced Service - more info.