Caero Healthcare Services

I had the pleasure of Caero Healthcare on two occasions over the last 6 months. The first 2 carers found the time before they started to come and meet my mother. They put me at ease on what was needed after the bad experience of the previous company. It was strange having carers in your house for 8 hours a day but they just blended in as if you didn't know they were there. The care given to my mother was first class. Nothing was too much trouble and they checked on her probably more than they should. The politeness of the team, in everything they did for mum, was excellent. They talked to her throughout washing her or just turning her, letting her know everything that was happening. Previous pressure sores were healing and any slight change was noted to myself and the District Nurses. When a member of the team left they were replaced by someone just as committed to the job as were the odd ones that covered a day off.

The carers do their best to arrive on time, are always polite and are gentle as possible with the patient, talking through everything they are going to do.

Since August 2022 after breaking my neck and a five month hospital stay I have been receiving care from Brian's team and have nothing but praise for the help I have had with washing and dressing every morning.

Following a fall at home my father, who died age 95 in March 2024, became increasingly frail. For a period of several months, Caero provided 24 hour care. The manager and staff were exemplary, professional, considerate and compassionate. They were most willing and respectful. They were so good that when the end was in sight, I rejected the carers of the company appointed by the NHS (having briefly experienced the calibre of the persons who went to the house) and opted to continue to self-finance Caero's care. I can't recommend this firm too highly.

From the initial meeting with my mother, carers have been thoughtful and caring towards her. She regarded her carer as a friend and looked forward to her visits. Carers have a can do mentality, accommodating our requirements. I would thoroughly recommend Caero Healthcare Services.

More than likely would use similar care package. Have had very good experience of kindness, cooperation and hygiene - nothing too much trouble for the staff - and prompt times cause no concern.

I enjoyed the company of the carer and found her to be friendly, competent and professional. Altogether a very good experience.

We received an excellent care package, backed up day and night by the management team. The care and dignity they carried out with the client were very reassuring to family members. I have recommended the company to my neighbour and they were very pleased with the care package they received. I would carry on recommending them with the reports and feedback I've been getting.

Our carers are polite and very caring. Will go the extra mile for you and help the carer's partner as well. They are cheerful and kind when you don't feel very well.

I was very happy and grateful that my father could receive care from Caero Healthcare Services team. He was always treated with respect and gentleness and friendship. Very professional and well-trained. I felt I could happily leave my father knowing that he was safe and well cared for, that was a great support for me and a weight off my shoulders. I appreciated the sincerity and love shown to my father and myself and my husband around the time of my father's passing. Thank you.

I was under the care of an extremely kind, compassionate, caring, professional young man. He was extremely respectful and went over and above what was needed to make sure everything was what I needed to ensure I was comfortable with what he was doing. I felt very lucky that he came into my home and took care of my every need. To this, he and his company will have my eternal gratitude. Thank you.

The team at Caero Healthcare Services treated my father and I with the greatest respect. They were reliable, communicated excellently and provided us with the most wonderful care. The leadership is compassionate and considerate. I would not hesitate in recommending them to others.

The care that my father-in-law received was wonderful. My mother-in-law and I could not praise the care and tenderness displayed by all your carers. The cheerful staff were amazing. I could not rate them more highly. Their care allowed my father-in-law to die at home with dignity.