KD Healthcare Ltd - Burgess Hill

Suite D, Kings House, 68 Victoria Road, Burgess Hill RH15 9LH
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9.7 15 Reviews
  • KD Healthcare Ltd - Burgess Hill, Burgess Hill
KD Healthcare Ltd - Burgess Hill provides high quality home care services to help people to remain as independent and to stay in their own homes.

The range of services includes, but is not limited to, performing general domestic tasks, support with shopping and providing companionship.

Often people need a little more help and when the need arises, KD Healthcare can also offer personal care. Personal care includes assistance with showering, getting in and out of bed and support with dressing. In addition, they can also help with mobility, medication and helping with meal preparation and cooking. When required the KD Healthcare Team can support shopping trips and attending appointments.

The main aim of the service is to support independence so each person can safely live the life they seek.

When situations present themselves, KD Healthcare can provide live in carers to promote remaining at home for as long as possible.

KD Healthcare Ltd is a nurse led service and has a dedicated team of qualified nurses to meet a range of needs and offers complex care for a range of conditions and nursing care to people in their own homes.
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Care Provided by KD Healthcare Ltd - Burgess Hill

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

KD Healthcare Ltd offers a wide range of services to meet individual needs. The services range from companionship, Domiciliary, Live In, Complex and Nursing Care. As a consequence the rates are discussed during the initial contact meeting.


Fees are discussed on an individual basis according to need, required hours and location


KD Healthcare Ltd, will conduct a home visit to assess the individual needs and costs will be determined by the requirements identified during the assessment process.

Contact KD Healthcare Ltd - Burgess Hill to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact KD Healthcare Ltd - Burgess Hill to get a personalised quote.

Good to Know

Owner

  • Karpe Diem Healthcare Ltd
  • Privately Owned

Person in Charge

  • Evelyn Walters (Manager)

KD Healthcare Ltd - Burgess Hill Reviews (15)

9.7

KD Healthcare Ltd - Burgess Hill has a Review Score of 9.7 (9.727) out of 10, based on 11 reviews in the last 2 years.
Over all time KD Healthcare Ltd - Burgess Hill has 15 reviews.

Overall Experience
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Date Published
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  • 11
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Reviewer Connection to KD Healthcare Ltd - Burgess Hill
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Total of 15, showing 1-15
Review from Trefor H (Husband of Client) published on 26 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We've had KD Healthcare supporting is with night care since July 2025. In that time my wife has had excellent cae from all their staff and nothing seems to be too much trouble.
Its very comforting to me to know when I go to bed my wife is getting the best care possible.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you very much for taking the time to complete a review for the care that has been received. It is with great pleasure that this can be shared with the care team who will be glad to receive such feedback.
Should you require any further assistance do not hesitate to contact with us.
In the meantime we very much appreciate your comments.
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Review from D A (Wife of Client) published on 20 January 2026 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are very grateful to be receiving our care from KD Healthcare.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for taking the time to provide feedback on the care that KD Healthcare Ltd has provided. This is greatly appreciated and the Team will be most encouraged to receive such comments.
If we can be of further assistance, please to do not hesitate to contact us if we can support further.
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Review from Annie J (Wife of Client) published on 14 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The service and care provided by KD Healthcare are excellent; I would even go so far as to say they are exceptional.
The way my husband is cared for gives me total peace of mind, and sadly, having to go on this horrid journey, I cannot emphasise enough how important it is to be able to feel and have
100% trust in the care being provided.
I have never had any worries and, in fact, I have had no reason to contact the agency with a problem. In fact, I have come across people who have had horrendous experiences with care agencies, and I reassure them that they shouldn't have to go through it. I also share how our dealings with KD Healthcare have been so good.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for your very welcome comments.
The care team had the pleasure of providing care in this difficult situation and to learn about the difference they made to you and your family is much appreciated. Whilst the outcome could not be changed we feel honoured and privileged to have supported you all on this journey.
Taking the time to write such kind words at this time is even more well received.
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Review from james c (Husband of Client) published on 7 January 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carers were extremely helpful patient and understanding.
They were competent and punctual.
I would not hesitate to recommend them to anyone needing support with healthcare needs as they would be in very goods hands
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for submitting your review. The time you have taken is greatly appreciated. We are so pleased with your comments which reflect the work that is offered by the care team. We are always eager to improve the service that we provide so if you have any further suggestions please do not hesitate to get in touch. We aim for complete satisfaction with the person centred care that is required and are always keen to go above and beyond where possible.
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Review from W F (Son of Client) published on 1 May 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The reliability of the carers and their caring nature allows me to relax, knowing my mother is in safe hands and I will be contacted if necessary. When I meet them, they have a good understanding of my mother's needs and wishes.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for taking the time to provide a review of our services. This is greatly appreciated. We are so pleased with your comments which reflect the work that is offered by the care team.If we can do anything to improve please do not hesitate to get in touch as we are keen to go above and beyond to ensure complete satisfaction with the person centred care that is required.
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Review from A S (Mother of Client) published on 3 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our two carers, who work alternate weeks, get on well with my son. They are very reliable, diligent and caring workers who listen to my son and are careful to do things they way he likes things done. Very happy with the service we get.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for taking your time to complete the review. The care team really appreciative your comments and very much enjoy working in partnership with your son to support him in the best way possible and in line with his specific requirements.If we can be of further assistance please do not hesitate to contact us as we are only a phone call away. We are really keen to ensure the service is flexible with his changing needs as and when required.
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Review from Ronald G (Husband of Client) published on 20 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
KD Healthcare has provided my wife's healthcare for several years and this review relates to the whole of that period.
The care provided has been excellent and has been reflected in a reduction in infections and an absence of skin problems both of which had hitherto not been unusual. My wife is treated
with warmth and respect; her care is provided with diligence and gentleness and most importantly, with necessary great patience.
Staff and management have been cooperative in facilitating flexibility in schedules to enable my wife to attend suitable events and thus maintain contact with the outside world.
Management are available, approachable, and responsive.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for taking the time to write such kind words regarding the care our team delivers to your wife. At KDH we feel honoured to provide very bespoke support aiming always to ensure individual needs are met. If we can be of further assistance, we are just a phone call away so please do reach out to us when required. With warm wishes to you on behalf of your team.
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Review from C P (Client) published on 16 December 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole company have been really supportive right from management down to the team of staff that looks after me. The carers are very flexible when dealing with my needs and they always arrive in a professional manner. They are always happy and helpful. I enjoy chatting with them and they are all very
kind. Any issues I have are dealt with straight away and the company always tries to help in any way they can.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for your wonderful 5* feedback! On behalf of all at KDH we are delighted to know that you have had a fantastic experience with our care delivery. To read your comments regarding the team's contribution is truly rewarding to us all. It is our priority to ensure you are more than satisfied with the service that you receive. We extend best wishes to you and your family. Please do not hesitate to call us if we can be of more assistance. With kindest regards.
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Review from Dawn A (Wife of Client) published on 29 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful care agency who always do their best to accommodate our needs.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for taking the time to submit a review. This is really appreciated and a great reflection on the hard work the care team conduct at each visit. It is always our intention to deliver the highest standard of care and encouraging that you feel we have been accommodating to your requests. With kindest regards, KD Healthcare
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Review from Sue S (Client) published on 6 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the carers were on time, neat and tidy, very respectful and full of smiles. Nothing was too much trouble for them and they were very helpful indeed as well as hard working. They made me feel they enjoyed their work and helping me.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you very much for taking the time to share your appreciation for the support that the care team have provided. They most certainly do enjoy their roles and we know how hard they work. They have a passion for good quality care and talk fondly of being able to make a difference to those who they visit.
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Review from S F (Husband of Client) published on 29 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care teams are cheerful, diligent, and patient and care for my wife in a warm and gentle way, talking to her and laughing with her as much as she is capable of doing. They feed her and carry out skin care in a diligent but gentle manner.
Reply from Sandra Hetherington, Service Improvement Manager at KD Healthcare Ltd - Burgess HillThank you so much for providing a review about the services delivered to your wife. The team enjoy their visits and the warmth demonstrated within the household which makes each call an absolute pleasure.
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Review from Jacqueline E (Daughter of Client) published on 29 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother received palliative care from KD at her home in August 2022. The care she received was excellent, all the staff looked after her so well, with dignity and such kindness. It helped us, her family, so much in the safe knowledge that mum was in the best hands. She was made as comfortable as possible
at all times and I can't recommend this care company enough!
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Review from David D (Power of Attorney of Client) published on 7 February 2022 Submitted via Website • Report
Overall Experience 1.0 out of 5
A caring company that doesn’t care!
The Company seems to operate to their own schedule and not what works for the client.
Many safeguarding concerns and training issues were raised without taking any appropriate action and this was after only being with the company for ten weeks in total.
Compared
to their competitors they charge almost twice as much, for this price I expected a much better service!
Having a been carer myself for the past seven years I was very concerned about the lack of basic training and bad practices the company undertook.
Reply from Liberty Chinguwa, Audit and Compliance Manager at KD Healthcare Ltd - Burgess HillThank you for taking the time to share your feedback with us. We put service users’ experience and satisfaction as our priority, and we have a complaints procedure in place as part of service users’ feedback. We take all comments about our service seriously and we always encourage service users to contact us as soon as possible with any concerns.

We regret that the service we provided did not meet your expectations in the 2 months you were with us. Unfortunately, you did not give us the opportunity to formally address your concerns before you made the decision to leave (our service). For confidentiality reasons we cannot respond to any specifics about your comments. Following our investigations into your feedback, we are satisfied that our policies and procedures were followed.

We wish you all the best in the future.
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Review from I E (Son of Client) published on 24 January 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad was released on the 24th December and the service provided over the holiday period was, and still is, excellent.
All the team are very caring and treat my dad as if their own, the management team are inspirational and we cannot thank them enough.
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Review from Sally C (Client) published on 20 August 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot praise the manager and her wonderful team highly enough! We were lucky enough to have them help us care for my sister-in-law over the past two weeks. I have been a nurse for 40 years and they cared for my relative as I would. They were caring/compassionate and patient with my relative, as well
as being supportive to us as a family. When things got really tough the manager went above and beyond to help us when we didn’t know where to turn to for help! They are amazing!
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Current Review Score: 9.7 (9.727)

Overview of Review Score

The Review Score of 9.7 (9.727) out of 10 for KD Healthcare Ltd - Burgess Hill is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.952 for KD Healthcare Ltd - Burgess Hill is calculated as follows: ( (59 Excellents x 5) + (3 Goods x 4) ) ÷ 62 Ratings = 4.952
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for KD Healthcare Ltd - Burgess Hill is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jul 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

No image found

Evelyn Walters

Job Title: Manager

Evelyn is the manager.

No image found

Ivy Chitanda

Job Title: Care Manager Joined: 2021

Ivy has a busy role managing the Dom Care function for KD Healthcare Ltd.
Bringing a wealth of experience to the role Ivy has been a real asset to the service.

Frequently Asked Questions about KD Healthcare Ltd - Burgess Hill

What Type of Services does KD Healthcare Ltd - Burgess Hill offer?

KD Healthcare Ltd - Burgess Hill offers Home Care.

How many Carers does KD Healthcare Ltd - Burgess Hill employ?

KD Healthcare Ltd - Burgess Hill employs 25 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KD Healthcare Ltd - Burgess Hill to verify any information. View our terms and conditions. KD Healthcare Ltd - Burgess Hill has an Enhanced Service - more info.