Over all time Bluebells Helping Hands has 3 reviews.
Overall Experience
3
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0
0
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Date Published
3
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3
Reviewer Connection to Bluebells Helping Hands
1
1
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Total of 3, showing 1-3
Review from Jonathan O (Son of Client) published on 19 October 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Consistently great care for my parents. As their needs increased, the care increased. Familiar team helped with consistent care. Clear communication with family appreciated. Professional yet friendly.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane O (Client) published on 25 September 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Great service, lovely people, compassionate and very professional. They looked after my elderly Dad until he died, and now caring for my Mum. They go the extra mile in helping those they care for feel safe and cared for. I couldn't rate them highly enough.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sandy L (Daughter of Client) published on 9 November 2021
Submitted via Website • Report
Overall Experience5.0 out of 5
I would rate this company five stars or more if I could.
The carers from Bluebells Helping Hands are very professional and very caring. Nothing is too much trouble.
They were caring for both of my parents who lived in their own home and had been diagnosed with Dementia.
Sadly my mother died at the
beginning of October 2020 having been released from the hospital on end of life care. I can honestly say that the managers and their team were brilliant in caring for my mother in her last days and also supporting my father and myself throughout the traumatic experience.
Now my father is living on his own and the carers from Bluebells Helping Hands visit him four times daily and he really looks forward to seeing them, the carers are brilliant and go above and beyond their duties.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
7 Jul 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about Bluebells Helping Hands
What Type of Services does Bluebells Helping Hands offer?
Bluebells Helping Hands offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebells Helping Hands to verify any information. View our terms and conditions. Bluebells Helping Hands has an Basic Service - more info.