Holistic Care Scotland

22 Twin Spires Business Park, Mugiemoss Road, Aberdeen AB21 9BG
Review Us
7.8 2 Reviews
  • Holistic Care Scotland, Aberdeen
Show Holistic Care Scotland on the Map

Care Provided

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Older Person Care (65+)
  • Children (0-18)

Good to Know

Owner

  • Holistic Care Scotland Ltd

Person in charge

  • Jackie Mathers (Owner/Manager)
Are you the Owner/Manager of Holistic Care Scotland? View your Advertising Options

Holistic Care Scotland Reviews (2)

7.8

Holistic Care Scotland has a Review Score of 7.8 (7.833) out of 10, based on 1 reviews in the last 2 years.
Over all time Holistic Care Scotland has 2 reviews.

Overall Experience
  • 1
  • 0
  • 0
  • 0
  • 1
Date Published
  • 2
  • 0
  • 0
  • 0
  • 2
Reviewer Connection to Holistic Care Scotland
  • 1
  • 1
Total of 2, showing 1-2
Review from Paul P (Son-in-law of Client) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
First-class service with wonderful, kind, and professional staff. They were compassionate and nothing was ever a bother.
They cared for my bedridden mother-in-law for a year and a half and supported her and our family superbly.
Highly recommended.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Gillian G (Mother of Client) published on 15 November 2021 Submitted via Website • Report
Overall Experience 1.0 out of 5
Feel very let down. I had a few issues earlier this year and missed a couple of scheduled 1-1’s for my son. Next thing I received an email advising they could no longer support him. No questions asked if anything was wrong, just an email to advise support was being withdrawn. Would not recommend.
The
actual 1-1’s (there were a few in a very small period of time) were lovely. I feel the issue was with management.
Reply from Jacqueline Mathers, Operations Manager at Holistic Care Scotland

Thank you for your review, Holistic Care Scotland pride themselves in offering a professional service with clients at the forefront of all decisions made in relation to support delivery.
I can understand that you feel let down that support was withdrawn, we do not withdraw from support without serious consideration or without prior consultation with the client and care management team.
Within the short period of time we supported, the client had consistency of staffing with one staff member supporting. Agreed support was cancelled by the client representative on several occasions, the staff member also attended at the house to support at agreed times and the door was not answered to gain access to support. We did endeavour to resolve this with the clients representative and other professionals but had to make the difficult decision to withdraw our services.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 7.8 (7.833)

Overview of Review Score

The Review Score of 7.8 (7.833) out of 10 for Holistic Care Scotland is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 1 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Holistic Care Scotland is calculated as follows: ( (5 Excellents x 5) + (1 Goods x 4) ) ÷ 6 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Holistic Care Scotland is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate (CI) Rating

Date: 24 Jan 2022
How well do we support people's wellbeing?
Very good (5)
How good is our leadership?
Good (4)
How good is our staff team?
Good (4)
How good is our setting?
Not Assessed (0)
How well is care and support planned?
Good (4)
Care Inspectorate is responsible for the registration and inspection of social care services in Scotland. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Holistic Care Scotland

What Type of Services does Holistic Care Scotland offer?

Holistic Care Scotland offers Home Care.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Holistic Care Scotland to verify any information. View our terms and conditions. Holistic Care Scotland has an Basic Service - more info.