Review from Simon R (Brother-in-law of Client) published on 26 April 2022
Submitted via Website • Report
Overall Experience5.0 out of 5
A&B Home Care Ltd started helping my brother-in-law in March 2022 and has been excellent. Always helpful and the staff who visit have a first-class understanding of how to manage things and the staff in the office are always helpful and willing to listen and offer advice where appropriate. Nothing is
too much trouble and the working relationship between my family and A&B Home Care Ltd is first class. They appreciate the situation and the complexities of managing the various scenarios that inevitably occur when someone is being cared for and the family are not just "round the corner". The dedication shown by all staff is excellent and as a new company, we are fortunate to have them supporting us. I can't speak highly enough of them. Courteous and pleasant at all times and always ready to answer questions and support us. With some personal issues, he can be slightly difficult at times but due to excellent training and knowledge of the client, any potential hiccups are "nipped in the bud."
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
21 Jul 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Frequently Asked Questions about A&B Home Care Ltd
What Type of Services does A&B Home Care Ltd offer?
A&B Home Care Ltd offers Home Care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact A&B Home Care Ltd to verify any information. View our terms and conditions. A&B Home Care Ltd has an Basic Service - more info.