Best Options Care (Best Options Agency Limited) is a CQC-regulated domiciliary care provider in Northumberland, delivering compassionate, high-quality support to individuals in their own homes. It understands that choosing care can be a difficult time, so its focus is to provide reassurance, dignity, and peace of mind for both service users and their families.
It believes remaining at home supports independence, comfort, and wellbeing. Its person-centred care is tailored to each...
Best Options Care (Best Options Agency Limited) is a CQC-regulated domiciliary care provider in Northumberland, delivering compassionate, high-quality support to individuals in their own homes. It understands that choosing care can be a difficult time, so its focus is to provide reassurance, dignity, and peace of mind for both service users and their families.
It believes remaining at home supports independence, comfort, and wellbeing. Its person-centred care is tailored to each individual’s needs, preferences, and values, ensuring respectful and meaningful support. Services range from 30-minute visits to 24-hour care, including medication prompts, companionship, welfare checks, meal preparation, shopping assistance, night support, and light domestic tasks.
Its fully trained staff are carefully selected and continuously developed to deliver safe, professional, and compassionate care. As an equal opportunities employer, it promotes diversity and culturally sensitive support.
Its mission is to empower individuals to live independently at home with dignity, supported by a dedicated team that truly cares.
Care Provided by Best Options Agency
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Children (0-18)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Transportation Service
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£27 - £45
Weekly Live-in Care
£1,200 - £1,900
Contact Best Options Agency to get a personalised quote:
Care costs can vary depending on a number of important factors, including:
The level of care required (for example, standard support versus dementia or more complex medical needs)
Whether overnight or waking night support is needed
If care is for an individual or a couple
Whether care is arranged through an agency or via a privately employed carer
The specific location within Northumberland, such as rural areas compared to towns
The price(s) shown are provided by the agency. Contact Best Options Agency for full pricing details and T&Cs.
Best Options Agency has a Review Score of 9.1 (9.126) out of 10, based on 10 reviews in the last 2 years. Over all time Best Options Agency has 10 reviews.
Review from A B (Client / Service User) published on 5 August 2026 Submitted via Website•
Overall Experience
I would highly recommend Best Options Care to anyone needing any kind of care services. The type of support I need is a little different to the standard care provided by care agencies but Best Options Care have adapted to whatever I've needed over the years and I couldn't be more grateful. I've...
I would highly recommend Best Options Care to anyone needing any kind of care services. The type of support I need is a little different to the standard care provided by care agencies but Best Options Care have adapted to whatever I've needed over the years and I couldn't be more grateful. I've seen first hand family and friends who have received care from other agencies and constantly had problems but I've never experienced any issues with Best Options Care. The agency is extremely well run and all the staff I have met have been friendly and hard working.
↩Reply from AYODEJI AKINSOLA, Registered at Best Options Agency
Thank you so much for your wonderful review and kind recommendation. We truly appreciate your trust and are delighted to hear that our personalised approach has met your needs over the years.
Your kind words about our team and the quality of our service mean a great deal to us. It is a privilege to support you, and we look forward to continuing to provide the high standard of care you deserve.
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No Rating
Review from J W (Wife of Client) published on 7 July 2026 Submitted via Website•
Overall Experience
The carers who visit my husband are without fail respectful, professional, joyful and genuinely care about his physical and mental wellbeing They go out of their way to brighten his day and he really enjoys their visits I could not be happier with every one of them
The carers who visit my husband are without fail respectful, professional, joyful and genuinely care about his physical and mental wellbeing They go out of their way to brighten his day and he really enjoys their visits I could not be happier with every one of them
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Thank you so much for your lovely review. We truly appreciate the privilege of supporting your husband-it is an honour to be part of his care.
Your kind words about our carers mean so much to us. We're delighted to hear that they make such a positive difference to your husband's day and that he...
Thank you so much for your lovely review. We truly appreciate the privilege of supporting your husband-it is an honour to be part of his care. Your kind words about our carers mean so much to us. We're delighted to hear that they make such a positive difference to your husband's day and that he enjoys their visits. Knowing you feel so happy with the care he receives is the greatest compliment.
Thank you for trusting Best Options Care.
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Review from Malcolm T (Husband of Client) published on 24 June 2026 Submitted via Postal Card•
Overall Experience
I have no problems with the carers the service is exellent
I have no problems with the carers the service is exellent
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Thank you for your short and precise review of Best Options Care. We truly appreciate your kind words. We're delighted to hear that you have had no problems with our carers and that you find our service excellent. Your feedback means a lot to us and encourages our team to continue providing high-quality care.
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Review from K B (Father of Client) published on 13 May 2026 Submitted via Website•
Overall Experience
carers are very friendly, polite and nothing is too much for them to do. turn ip on time and leave the house tidy. Look after my son very well and relate very good with him. they are very good and efficient worker and communication are first class.
carers are very friendly, polite and nothing is too much for them to do. turn ip on time and leave the house tidy. Look after my son very well and relate very good with him. they are very good and efficient worker and communication are first class.
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Thank you so much for your kind words; we are delighted to hear that our carers are friendly, polite, reliable, care for your son so well, and provide efficient service with first-class communication.
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Review from H K (Mother of Client) published on 12 May 2026 Submitted via Website•
Overall Experience
I am very happy with Best Options Care, largely due to its amazing staff. The carers are consistently attentive, genuinely caring, & always respectful in their interactions. Their dedication is evident in how accommodating they are in meeting my son's needs, going above and beyond to ensure he can...
I am very happy with Best Options Care, largely due to its amazing staff. The carers are consistently attentive, genuinely caring, & always respectful in their interactions. Their dedication is evident in how accommodating they are in meeting my son's needs, going above and beyond to ensure he can live as normal & fulfilling life as possible. What also stands out is the company's willingness to be open and supportive of our needs; even if a request isn't explicitly in the care plan, they approach it with an open mindset and a genuine aim to accommodate whilst remaining compliant at all times. While my experience with the company has been positive, I believe that giving new service providers more time during onboarding is needed. This would benefit my son, by ensuring his needs are understood before supporting unsupervised, and carers, by empowering them with the knowledge they need in advance. The staff are truly the heart of this company, & we're grateful for their exceptional support
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Thank you so much for your thoughtful and detailed feedback; we are truly grateful for your kind words about our amazing staff and their attentive, caring, and respectful support towards your son. It means a great deal to hear that our teams dedication and willingness to go above and beyond has...
Thank you so much for your thoughtful and detailed feedback; we are truly grateful for your kind words about our amazing staff and their attentive, caring, and respectful support towards your son. It means a great deal to hear that our teams dedication and willingness to go above and beyond has made such a positive difference to your family. We also sincerely appreciate your constructive feedback regarding onboarding new service providers, and we will certainly take this on board as we continue to improve our service. Thank you again for your trust and support.
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Review from S F (Niece of Client) published on 29 April 2026 Submitted via Website•
Overall Experience
Management always happy to help, reply quickly with any concerns. Most staff are pleasant , some more than others! Could do with a little more conversation some days, nothing too personal as girls are professional. See to my aunts needs.
Reliable.
Management always happy to help, reply quickly with any concerns. Most staff are pleasant , some more than others! Could do with a little more conversation some days, nothing too personal as girls are professional. See to my aunts needs.
Reliable.
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Thank you very much for taking the time to leave your review. We really appreciate your kind comments about our management team and the care staff supporting your aunt.
We are pleased to hear that your concerns are dealt with promptly and that your aunts needs are being met. Your feedback...
Thank you very much for taking the time to leave your review. We really appreciate your kind comments about our management team and the care staff supporting your aunt. We are pleased to hear that your concerns are dealt with promptly and that your aunts needs are being met. Your feedback regarding communication and encouraging a little more day-to-day conversation is also very helpful, and we will certainly be looking into this so we can continue to improve in that area while maintaining our professional standards. We truly value your input, as it helps us to reflect and develop the service we provide.
Thank you again for your feedback and for your continued trust in Best Options Care.
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Review from Fiona M (Daughter of Client) published on 29 April 2026 Submitted via Website•
Overall Experience
I can only speak from personal experience, within the past three years of Best Options Care, after my /our mother had three strokes and required 24hr care.
I found Best Options to be outstanding and unique in their approach to care. Going above and beyond any other care company she/we had...
I can only speak from personal experience, within the past three years of Best Options Care, after my /our mother had three strokes and required 24hr care. I found Best Options to be outstanding and unique in their approach to care. Going above and beyond any other care company she/we had experienced. Being allocated many providers from early onset because of mothers complex needs, non had fully delivered. She required very high standards of care and we were even refused care for her by many care providers. However Best Options stepped in and I can say honestly that my/our mother received Gold Standard Care from the first to the last day, of her unfortunate passing in December 2025. All of the staff /management were trained to a high standard and I personally observed their caring and professional approach many times.
Especially in regards to my mothers physical comfort and emotional needs. Including medications and involvement with outside agencies. Outstanding Care Company.
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Dear Fiona, Thank you so much for taking the time to leave such a heartfelt review and for your incredibly kind words.
It was a real privilege for all of us at Best Options Care to support grandma(As we fondly call her) during her care journey. We are truly grateful that you felt she received...
Dear Fiona, Thank you so much for taking the time to leave such a heartfelt review and for your incredibly kind words. It was a real privilege for all of us at Best Options Care to support grandma(As we fondly call her) during her care journey. We are truly grateful that you felt she received "Gold Standard Care" with us, and it means a great deal to hear that our team's support, professionalism, and compassion made a positive difference for her and your family during such a challenging time. We all look back on the time we spent caring for her with great fondness, and we miss her dearly. She was a very special person to our team, and it was an honour to be part of her care. Your recognition of our staff and management is deeply appreciated, and your words will be shared with the team, who will be very moved to read them.
Thank you again for your trust and for sharing your experience so thoughtfully
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Review from Pauline L (Client / Service User) published on 29 April 2026 Submitted via Website•
Overall Experience
I have been with Best Options for over 6 month. The first time they came to visit me I was very impressed all the carers and office staff are so friendly, helpful and very caring .
The carers are so punctual and cant do enough for me. I keep saying they are a breath of fresh air always happy...
I have been with Best Options for over 6 month. The first time they came to visit me I was very impressed all the carers and office staff are so friendly, helpful and very caring .
The carers are so punctual and cant do enough for me. I keep saying they are a breath of fresh air always happy and smiling they always make me feel so comfortable. As I have a few different health problems, they always help me with everything. Best options is my words they are the best. They all do an amazing job. Im always grateful to have them as my carers.
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
Dear Pauline, Thank you so much for taking the time to leave such a wonderful online review.
We are truly honoured and very happy to be able to support you. It means a great deal to the whole team to hear that your experience with Best Options Care over the past six months has been so positive....
Dear Pauline, Thank you so much for taking the time to leave such a wonderful online review. We are truly honoured and very happy to be able to support you. It means a great deal to the whole team to hear that your experience with Best Options Care over the past six months has been so positive. We are especially pleased that our carers and office staff have made such a good impression, and that their friendliness, punctuality, and support have helped you feel comfortable and well cared for. Your kind words about our carers being a breath of fresh air and the best are deeply appreciated and will be shared with the entire teamthey will be delighted to read them.
Thank you again for your trust and for sharing your experience publicly. We are grateful to have you as part of the Best Options Care family.
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Review from Sheila H (Wife of Client) published on 27 April 2026 Submitted via Website•
Overall Experience
Best options staff are amazing, very compassionate and highly professional in their day to day care for my husband. They are fully committed to rendering quality care while upholding the respect and dignity of my husband,
They always listen and are willing to assist us whenever called upon. We...
Best options staff are amazing, very compassionate and highly professional in their day to day care for my husband. They are fully committed to rendering quality care while upholding the respect and dignity of my husband,
They always listen and are willing to assist us whenever called upon. We always look forward to their arrival everyday because it comes with a lively conversation that lives a smile in our face everyday.
↩Reply from Ayodeji Akinsola, Registered at Best Options Agency
It is truly an honour to care for your husband, and we are grateful for your kind words about our teams compassion, professionalism, and dedication.
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Review from F A (Daughter of Client) published on 16 April 2026 Submitted via Website•
Overall Experience
We had a difficult and challenging experience with this provider over a number of months, with ongoing concerns around consistency, reliability, staffing and approach and the ability to meet assessed care needs. In our experience, visits did not always result in all required tasks being fully...
We had a difficult and challenging experience with this provider over a number of months, with ongoing concerns around consistency, reliability, staffing and approach and the ability to meet assessed care needs. In our experience, visits did not always result in all required tasks being fully completed, and there were repeated occasions where we needed to step in to support basic tasks. This created ongoing uncertainty about whether care would be delivered as expected and in a way that felt safe and consistent. We raised concerns through the appropriate channels and participated in a formal meeting, however we did not see sustained improvement, and moved to a different provider. The difference since changing has been very noticeable. Every situation is different, but based on our experience I would encourage families to stay very involved, keep records, and review care regularly to ensure it is working as intended.
↩Reply from AYODEJI AKINSOLA, Registered at Best Options Agency
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. At all times, our priority is to provide safe, consistent, and person-centred care, and we take all concerns raised by families very seriously.
Throughout the period...
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. At all times, our priority is to provide safe, consistent, and person-centred care, and we take all concerns raised by families very seriously.
Throughout the period of care, we remained in regular communication, responded to concerns raised, and made adjustments where appropriate in line with the agreed care plan and professional standards. We also facilitated formal discussions to ensure all parties were heard and to explore ways to improve the service.
While we always aim to achieve a positive outcome for every service user and their family, there are occasions where, after careful review, it is in the best interest of all parties to support a transition to an alternative provider. We are pleased to hear that a solution has now been found that works better for your situation.
We wish you and your family all the very best going forward.
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Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2022
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
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Awards / Recognitions (0)
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Accreditations
There are no accreditations posted yet for Best Options Agency.
Meet the Team (10)
Ayodeji Job Title Registered managerJoined 2021
Ayodeji is an experienced leader with over seven years in Health and Social Care Management, with a strong understanding of healthcare systems and...
Ayodeji is an experienced leader with over seven years in Health and Social Care Management, with a strong understanding of healthcare systems and regulatory standards.
He founded Best Options Care and has grown it from hands-on care delivery to a team of over 50 staff, providing up to 1,900 hours of care weekly. Under his leadership, the service achieved a ‘Good’ rating from the CQC.
Ayodeji holds a Level 5 Diploma in Leadership for Health and Social Care and has completed the Northumberland County Council Manager’s Excellence Course. He is committed to building a respectful, family-focused culture that delivers high-quality, person-centred care.
Oluremi Job Title Care CoordinatorJoined 2021
Oluremi is an experienced care professional with over four years in Health and Social Care, specialising in rostering and coordination.
She also...
Oluremi is an experienced care professional with over four years in Health and Social Care, specialising in rostering and coordination.
She also brings over 15 years of senior experience in the Civil Service, contributing to strategic planning and effective service delivery.
Oluremi is currently working towards a Level 5 Diploma in Leadership for Health and Social Care and holds an MSc in Distributed Computer Systems.
Julie Job Title Quality Assurance/Compliance OfficerJoined 2022
Julie is an experienced care professional with over three years in Health and Social Care, progressing from a Care Assistant into supervisory...
Julie is an experienced care professional with over three years in Health and Social Care, progressing from a Care Assistant into supervisory roles.
She is passionate about maintaining high standards and delivering quality, person-centred care.
Julie holds a Level 3 Diploma in Health and Social Care, a Level 3 Certificate in Autism, and a Level 3 Diploma in Supporting Teaching and Learning. She plans to progress to a Level 5 Diploma in Leadership for Health and Social Care.
Ann Job Title HR/Recruitment OfficerJoined 2021
Ann is an experienced care professional with over four years in Health and Social Care, supported by an extensive 38-year career in the UK Civil...
Ann is an experienced care professional with over four years in Health and Social Care, supported by an extensive 38-year career in the UK Civil Service.
She brings strong leadership and organisational skills, with experience managing teams, conducting appraisals, and supporting staff development.
Ann is committed to maintaining high standards and delivering quality, person-centred care.
Tokunbo Job Title Senior Field Care SupervisorJoined 2022
Tokunbo is an experienced Field Care Supervisor with over seven years in health and social care across Nigeria and the UK. He is committed to...
Tokunbo is an experienced Field Care Supervisor with over seven years in health and social care across Nigeria and the UK. He is committed to delivering person-centred care that promotes dignity, independence, and a warm, supportive environment.
He has strong expertise in care planning, supporting individuals with autism and learning disabilities, and works closely with teams to ensure safe, high-quality care. Tokunbo also mentors staff and upholds CQC standards, safeguarding, and best practice.
He holds a Level 3 Diploma in Health and Social Care, a Level 3 Certificate in Autism, and is currently working towards his Level 4 qualification.
Ayoola Job Title Senior Field Care SupervisorJoined 2022
Ayoola is a skilled Field Care Supervisor with over three years’ experience in Health and Social Care, supported by a strong seven-year background in...
Ayoola is a skilled Field Care Supervisor with over three years’ experience in Health and Social Care, supported by a strong seven-year background in Human Resource Management.
He brings a structured, people-focused approach to staff coordination, ensuring consistent, high-quality care delivery and strong team performance.
Ayoola holds a Level 3 Diploma in Health and Social Care, a Level 3 Certificate in Autism, and is currently progressing towards his Level 4 qualification.
Esther Job Title Field Care SupervisorJoined 2022
Esther is a dedicated health and social care professional with over five years of volunteer experience across Nigeria and the UK, and more than three...
Esther is a dedicated health and social care professional with over five years of volunteer experience across Nigeria and the UK, and more than three years of hands-on professional experience. She has progressed from a Domiciliary Care Assistant to a Field Care Supervisor, demonstrating strong leadership and a commitment to high-quality care.
She holds a Level 3 Diploma in Health and Social Care and is currently working towards her Level 4 qualification. Esther also has a Level 3 Certificate in Autism, alongside an academic background in Economics and a Master’s degree in Sociology from Nottingham Trent University.
Committed to continuous professional development, she has completed additional training in mental health, public health, social policy, health and safety, and essential caregiving skills, including CPR, AED, and First Aid.
Tijesunimi Job Title Field Care SupervisorJoined 2023
Tijesunimi (TJ) is an experienced Field Care Supervisor with over three years in Health and Social Care, known for delivering compassionate,...
Tijesunimi (TJ) is an experienced Field Care Supervisor with over three years in Health and Social Care, known for delivering compassionate, person-centred support.
He brings strong leadership and team coordination skills, ensuring high standards of care while promoting dignity, independence, and well-being for every client.
TJ holds a Level 3 Diploma in Health and Social Care and is currently working towards his Level 4 qualification. He also has a legal background with an LLB.
Moradeyo Temmy Job Title Field Care SupervisorJoined 2023
Temmy is a highly experienced Field Care Supervisor with over six years in Health and Social Care across Nigeria and the UK.
Having progressed from...
Temmy is a highly experienced Field Care Supervisor with over six years in Health and Social Care across Nigeria and the UK.
Having progressed from Domiciliary Care Assistant, she brings valuable frontline insight into her leadership role, ensuring high standards of care and effective staff support.
Temmy holds a Level 3 Diploma in Adult Care, a Level 3 Certificate in Autism, and is currently working towards her Level 4 qualification. She also has a postgraduate background in Education.
Mariam Job Title Field Care SupervisorJoined 2023
Mariam is an experienced Field Care Supervisor with over two years in domiciliary care in the UK, supported by previous care experience in...
Mariam is an experienced Field Care Supervisor with over two years in domiciliary care in the UK, supported by previous care experience in Nigeria.
She also brings a background in business development and administration, strengthening her approach to team coordination, compliance, and service delivery.
Mariam holds a Level 3 Diploma in Adult Care, a Level 3 Certificate in Autism, and is currently working towards her Level 4 qualification.
Frequently Asked Questions about Best Options Agency
How much does Best Options Agency cost?
The agency lists fees between £27 and £45 for hourly visiting care and between £1,200 and £1,900 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Direct Payments (from Local Authority/NHS), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Best Options Agency employ?
Best Options Agency employs 45 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Best Options Agency to verify any information. View our terms and conditions. Best Options Agency has an Enhanced Service -what an Enhanced Service includes.
