Best Options Care (Best Options Agency Limited) is a CQC-regulated domiciliary care provider in Northumberland, delivering compassionate, high-quality support to individuals in their own homes. It understands that choosing care can be a difficult time, so its focus is to provide reassurance, dignity, and peace of mind for both service users and their families.
It believes remaining at home supports independence, comfort, and wellbeing. Its person-centred care is tailored to each...
Care Provided by Best Options Agency
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £27 - £45
- Weekly Live-in Care Fees: £1,200 - £1,900
- 30 Minute Visiting Care Fees: £15 - £28
Care costs can vary depending on a number of important factors, including:
Whether overnight or waking night support is needed
If care is for an individual or a couple
Whether care is arranged through an agency or via a privately employed carer
The specific location within Northumberland, such as rural areas compared to towns
Contact Best Options Agency to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Best Options Agency Ltd
- Private Owned
Person in charge
- Ayodeji Akinsola (Manager)
Best Options Agency Reviews (7)
Best Options Agency has a Review Score of 8.8 (8.818) out of 10, based on 7 reviews in the last 2 years.
Over all time Best Options Agency has 7 reviews.
carers are very friendly, polite and nothing is too much for them to do. turn ip on time and leave the house tidy. Look after my son very well and relate very good with him. they are very good and efficient worker and communication are first class.
Thank you so much for your kind words; we are delighted to hear that our carers are friendly, polite, reliable, care for your son so well, and provide efficient service with first-class communication.
I am very happy with Best Options Care, largely due to its amazing staff. The carers are consistently attentive, genuinely caring, & always respectful in their interactions. Their dedication is evident in how accommodating they are in meeting my son's needs, going above and beyond to ensure he can live as normal & fulfilling life as possible. What also stands out is the company's willingness to be open and supportive of our needs; even if a request isn't explicitly in the care plan, they approach it with an open mindset and a genuine aim to accommodate whilst remaining compliant at all times. While my experience with the company has been positive, I believe that giving new service providers more time during onboarding is needed. This would benefit my son, by ensuring his needs are understood before supporting unsupervised, and carers, by empowering them with the knowledge they need in advance. The staff are truly the heart of this company, & we're grateful for their exceptional support
Thank you so much for your thoughtful and detailed feedback; we are truly grateful for your kind words about our amazing staff and their attentive, caring, and respectful support towards your son. It means a great deal to hear that our teams dedication and willingness to go above and beyond has...
Most staff are pleasant , some more than others!
Could do with a little more conversation some days, nothing too personal as girls are professional.
See to my aunts needs.
Reliable.
We are pleased to hear that your concerns are dealt with promptly and that your aunts needs are being met. Your feedback...
I found Best Options to be outstanding and unique in their approach to care. Going above and beyond any other care company she/we had experienced. Being allocated many providers from early onset because of mothers complex needs, non had fully delivered. She required very high standards of care and we were even refused care for her by many care providers.
However Best Options stepped in and I can say honestly that my/our mother received Gold Standard Care from the first to the last day, of her unfortunate passing in December 2025. All of the staff /management were trained to a high standard and I personally observed their caring and professional approach many times.
Especially in regards to my mothers physical comfort and emotional needs. Including medications and involvement with outside agencies. Outstanding Care Company.
Thank you so much for taking the time to leave such a heartfelt review and for your incredibly kind words.
It was a real privilege for all of us at Best Options Care to support grandma(As we fondly call her) during her care journey. We are truly grateful that you felt she received...
The carers are so punctual and cant do enough for me. I keep saying they are a breath of fresh air always happy and smiling they always make me feel so comfortable. As I have a few different health problems, they always help me with everything. Best options is my words they are the best. They all do an amazing job. Im always grateful to have them as my carers.
Thank you so much for taking the time to leave such a wonderful online review.
We are truly honoured and very happy to be able to support you. It means a great deal to the whole team to hear that your experience with Best Options Care over the past six months has been so positive....
Best options staff are amazing, very compassionate and highly professional in their day to day care for my husband. They are fully committed to rendering quality care while upholding the respect and dignity of my husband,
They always listen and are willing to assist us whenever called upon. We always look forward to their arrival everyday because it comes with a lively conversation that lives a smile in our face everyday.
It is truly an honour to care for your husband, and we are grateful for your kind words about our teams compassion, professionalism, and dedication.
We had a difficult and challenging experience with this provider over a number of months, with ongoing concerns around consistency, reliability, staffing and approach and the ability to meet assessed care needs. In our experience, visits did not always result in all required tasks being fully completed, and there were repeated occasions where we needed to step in to support basic tasks. This created ongoing uncertainty about whether care would be delivered as expected and in a way that felt safe and consistent. We raised concerns through the appropriate channels and participated in a formal meeting, however we did not see sustained improvement, and moved to a different provider. The difference since changing has been very noticeable. Every situation is different, but based on our experience I would encourage families to stay very involved, keep records, and review care regularly to ensure it is working as intended.
Thank you for taking the time to share your feedback.
We are sorry to hear that your experience did not meet your expectations. At all times, our priority is to provide safe, consistent, and person-centred care, and we take all concerns raised by families very seriously.
Throughout the period...
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 August 2022- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Best Options Agency.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Best Options Agency.
Meet the Team (10)
Ayodeji is an experienced leader with over seven years in Health and Social Care Management, with a strong understanding of healthcare systems and regulatory standards.
He founded Best Options Care and has grown it from hands-on care delivery to a team of over 50 staff, providing up to 1,900 hours of care weekly. Under his leadership, the service achieved a ‘Good’ rating from the CQC.
Ayodeji holds a Level 5 Diploma in Leadership for Health and Social Care and has completed the Northumberland County Council Manager’s Excellence Course. He is committed to building a respectful, family-focused culture that delivers high-quality, person-centred care.
Oluremi is an experienced care professional with over four years in Health and Social Care, specialising in rostering and coordination.
She also brings over 15 years of senior experience in the Civil Service, contributing to strategic planning and effective service delivery.
Oluremi is currently working towards a Level 5 Diploma in Leadership for Health and Social Care and holds an MSc in Distributed Computer Systems.
Julie is an experienced care professional with over three years in Health and Social Care, progressing from a Care Assistant into supervisory roles.
She is passionate about maintaining high standards and delivering quality, person-centred care.
Julie holds a Level 3 Diploma in Health and Social Care, a Level 3 Certificate in Autism, and a Level 3 Diploma in Supporting Teaching and Learning. She plans to progress to a Level 5 Diploma in Leadership for Health and Social Care.
Ann is an experienced care professional with over four years in Health and Social Care, supported by an extensive 38-year career in the UK Civil Service.
She brings strong leadership and organisational skills, with experience managing teams, conducting appraisals, and supporting staff development.
Ann is committed to maintaining high standards and delivering quality, person-centred care.
Tokunbo is an experienced Field Care Supervisor with over seven years in health and social care across Nigeria and the UK. He is committed to delivering person-centred care that promotes dignity, independence, and a warm, supportive environment.
He has strong expertise in care planning, supporting individuals with autism and learning disabilities, and works closely with teams to ensure safe, high-quality care. Tokunbo also mentors staff and upholds CQC standards, safeguarding, and best practice.
He holds a Level 3 Diploma in Health and Social Care, a Level 3 Certificate in Autism, and is currently working towards his Level 4 qualification.
Ayoola is a skilled Field Care Supervisor with over three years’ experience in Health and Social Care, supported by a strong seven-year background in Human Resource Management.
He brings a structured, people-focused approach to staff coordination, ensuring consistent, high-quality care delivery and strong team performance.
Ayoola holds a Level 3 Diploma in Health and Social Care, a Level 3 Certificate in Autism, and is currently progressing towards his Level 4 qualification.
Esther is a dedicated health and social care professional with over five years of volunteer experience across Nigeria and the UK, and more than three years of hands-on professional experience. She has progressed from a Domiciliary Care Assistant to a Field Care Supervisor, demonstrating strong leadership and a commitment to high-quality care.
She holds a Level 3 Diploma in Health and Social Care and is currently working towards her Level 4 qualification. Esther also has a Level 3 Certificate in Autism, alongside an academic background in Economics and a Master’s degree in Sociology from Nottingham Trent University.
Committed to continuous professional development, she has completed additional training in mental health, public health, social policy, health and safety, and essential caregiving skills, including CPR, AED, and First Aid.
Tijesunimi (TJ) is an experienced Field Care Supervisor with over three years in Health and Social Care, known for delivering compassionate, person-centred support.
He brings strong leadership and team coordination skills, ensuring high standards of care while promoting dignity, independence, and well-being for every client.
TJ holds a Level 3 Diploma in Health and Social Care and is currently working towards his Level 4 qualification. He also has a legal background with an LLB.
Temmy is a highly experienced Field Care Supervisor with over six years in Health and Social Care across Nigeria and the UK.
Having progressed from Domiciliary Care Assistant, she brings valuable frontline insight into her leadership role, ensuring high standards of care and effective staff support.
Temmy holds a Level 3 Diploma in Adult Care, a Level 3 Certificate in Autism, and is currently working towards her Level 4 qualification. She also has a postgraduate background in Education.
Mariam is an experienced Field Care Supervisor with over two years in domiciliary care in the UK, supported by previous care experience in Nigeria.
She also brings a background in business development and administration, strengthening her approach to team coordination, compliance, and service delivery.
Mariam holds a Level 3 Diploma in Adult Care, a Level 3 Certificate in Autism, and is currently working towards her Level 4 qualification.
Frequently Asked Questions about Best Options Agency
How many Carers does Best Options Agency employ?
Best Options Agency employs 45 carers.
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