Primacy Care

Sophia House, 28 Cathedral Road, Cardiff CF11 9LJ
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9.5 10 Reviews
  • Primacy Care, Cardiff
"The closest thing to being cared for is to care for someone else".

Primacy Care was founded in 2019 and is a private company not part of a wider franchise. They use a person-centered approach and always put the service user at the centre of the care plan. They support them as much as possible to keep their independence. They give service users the right of choice to help them to maintain their dignity and privacy, and give them a voice which will always be listened to.

Primacy Care works alongside each individual in their care and their families to create personalised care plans to enable them to remain in the comfort of their own homes.

All care services are delivered with compassion, dignity and respect from friendly and skilled carers, who go above and beyond to ensure the needs and wishes of service users are met.

Services start from as little as 30 minutes to full 24-hour live-in care. Primacy Care can assist with personal care, support with washing and dressing, continence care, meal preparation, laundry, social calls, companionship, sleeping and waking nights and much more.
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Care Provided

Types of Home Care

  • Visiting Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £27

If we provide at least 2 calls daily Monday-Sunday then the reduced rate will apply.
Bank holidays will be charged as double time.
Sleeping nights will be charged as waking nights if the carer is woken up more than twice and will be charged as the hourly wake in rate.

These prices are only a guideline, please contact Primacy Care to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Primacy Care Ltd

Person in charge

  • Rosa Duarte (Manager)

Primacy Care Reviews (10)

9.5

Primacy Care has a Review Score of 9.5 (9.545) out of 10, based on 8 reviews in the last 2 years.
Over all time Primacy Care has 10 reviews.

Overall Experience
  • 7
  • 3
  • 0
  • 0
  • 0
Date Published
  • 10
  • 3
  • 3
  • 8
  • 2
Reviewer Connection to Primacy Care
  • 3
  • 3
  • 1
  • 1
  • 1
  • 1
Total of 10, showing 1-10
Review from F C (Daughter of Client) published on 29 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The caring staff at Primacy care are compassionate and respectful. They were excellent with my dad.
The office and support staff are supportive and flexible about adjusting rotas.
They are good at keeping in touch and respond promptly to emails and phone calls.
Reply from Rosa Duarte, Service Provider at Primacy Care

thank you F for a lovely review that reflects the quality of care dad received from Primacy Care.

  • Staff
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  • Treated with Dignity
  • Value for Money
Review from Marilyn Y (Mother of Client) published on 17 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The client is very happy with the considerate carers. The company that the service provides is excellent.
Reply from Rosa Duarte, Service Provider at Primacy Care

Thank you for your honest review which reflects how caring the team is towards our service users. Our aim is to provide the best quality of care we can whilst prompting independence.

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Review from Stephanie P (Daughter-in-law of Client) published on 2 July 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father-in-law receives absolutely wonderful care from all the carers they are extremely kind, friendly and respectful to him and to all our family. We are extremely grateful for all they do for our family.
Reply from Rosa Duarte, Service Provider at Primacy Care

Thank you for such humbled words. Our care team take extreme pride in ensuring that both service user and family are happy with the service they provide.

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Review from S H (Wife of Client) published on 29 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Service good, always cheerful and you can rely on the carers coming every day.
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Review from Paul B (Client) published on 18 April 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have been having excellent care from the carers and office staff, nothing is too much trouble for them, they are in my opinion a real 5-star company where the client comes first every time, thanks so much Primacy.
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Review from G D (Client) published on 22 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carers are really helpful I have social care and every one of them are a godsend.
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Review from I D (Wife of Client) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very happy with Primacy Care, the carers are polite, caring and very friendly. I wasn't happy when I had to change companies last June, but it has I am pleased to say worked out very well.
Reply from Rosa Duarte, Director at Primacy Care

I am pleased to read your honest review, and that we have managed to fulfil the needs of your husband's service in an excellent manner. Best wishes

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Review from B M (Client) published on 16 January 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our first full year with Primary and again we have been very pleased with the agency. The carers mostly Sri Lankans have been excellent. We very much hope that the government will start to support and encourage more carers from countries like this. The management team are a major asset and helps to
ensure the smooth running of the programme. We continue to recommend them to other potential users.
Reply from Rosa Duarte, director at Primacy Care

Thank you very much for your kind and positive feedback. We will continue to do our best to keep the service we provide to an excellent standard. Best wishes.

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Review from M T (Sister-in-law of Client) published on 18 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I am pleased with the care my sister-in-law receives. She receives very good care from carers who have come to know her needs, and it is good to see more of the same faces consistently, and although my sister-in-law's dementia is deteriorating, she seems to respond to familiar faces. The carers are
adapting to her changing needs. They are friendly and glad to listen to the concerns of the family and respond accordingly.
Reply from Rosa Duarte, Director at Primacy Care

Thank you very much for a lovely review of Primacy Care. We strive to ensure that we are a dedicated team, attentive to person centre care.

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  • Treated with Dignity
  • Value for Money
Review from Barbara R (Wife of Client) published on 26 July 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
Primacy Care are providing us with the best continuity of care we have experienced over the past four and a half years and our carers are very well trained and provide an excellent service. The carers treat my husband with kindness, dignity and respect and engage with him whilst always remaining professional.
We have 4 double-handed visits each day and without them, my husband would not be able to stay at home which is most important for both of us. We feel part of a caring family and it is a privilege to have them in our home.
  • Staff
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  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Primacy Care is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.745 for Primacy Care is calculated as follows: ( (35 Excellents x 5) + (12 Goods x 4) ) ÷ 47 Ratings = 4.745
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Primacy Care is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

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Frequently Asked Questions about Primacy Care

What Type of Services does Primacy Care offer?

Primacy Care offers Home Care.

How many Carers does Primacy Care employ?

Primacy Care employs 63 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Primacy Care to verify any information. View our terms and conditions. Primacy Care has an Enhanced Service - more info.