Shona Care Ltd Reviews (2)
Shona Care Ltd has a Review Score of 6.0 (6.000) out of 10, based on 2 reviews in the last 2 years.
Over all time Shona Care Ltd has 2 reviews.
5.0 out of 5
The team is great. There are all nice and based in Barrhead.
We are so humbled and have enjoyed supporting you. Thank you.
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Value for Money
1.0 out of 5
Dear Reviewer, Thank you for your feedback. We sincerely apologise for the concerns raised. At Shona Care, we strive to maintain professionalism and empathy in every interaction. We are sorry to hear that you felt the staff were rude and that your complaint wasn't handled as expected. We take all complaints seriously and are reviewing our communication protocols to ensure this does not happen again. We were also concerned about the comment made regarding people from that part of the world. We do not tolerate such remarks and believe in treating everyone with respect. We have addressed this issue directly and reaffirmed our commitment to inclusion and professionalism. We remain dedicated to providing your mother with the best care possible and would be happy to discuss this matter further to ensure we are meeting her needs. Kind regards
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Treated with Dignity
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Value for Money
Overview of Review Score
The Review Score of 6.0 (6.000) out of 10 for Shona Care Ltd is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 3.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 3.000 for Shona Care Ltd is calculated as follows: ( (6 Excellents x 5) + (6 Very Poors x 1) ) ÷ 12 Ratings = 3
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Shona Care Ltd is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.