Helping Hands Home Care (Sunderland)

Ground Floor, Arngrove House, 1-2 Frederick Street, Sunnyside, Sunderland SR1 1NA
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9.0 3 Reviews
  • Helping Hands Home Care (Sunderland), Sunderland
Helping Hands Home Care (Sunderland) offers visiting care and live-in care in and around Sunderland, including Hendon Grangetown and Roker.

The dedicated team provides quality care to people in their own homes, offering flexible care personalised to individual needs.

Visits start from as little as 30 minutes with all levels of care covered, based on personal needs. Live-in care services provide people in need of more intensive care with around-the-clock support from a carer matched with their needs.
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Care Provided by Helping Hands Home Care (Sunderland)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £3.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Sunderland) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Sarah Bankhead (Branch Care Manager)

Helping Hands Home Care (Sunderland) Reviews (3)

9.0

Helping Hands Home Care (Sunderland) has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years.
Over all time Helping Hands Home Care (Sunderland) has 3 reviews.

Overall Experience
  • 3
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Date Published
  • 3
  • 1
  • 2
  • 3
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Reviewer Connection to Helping Hands Home Care (Sunderland)
  • 2
  • 1
Total of 3, showing 1-3
Review from Colleen D (Daughter of Client) published on 2 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been brilliant for my Mam's visiting care needs.
She has Parkinsons and is showing signs of Dementia so her needs are quite specific and her medication is extremely time critical.
All of the girls have been amazing with my Mam, it's a comfoft knowing they are taking care of her.
Our
Care Co-ordinator, Sam has been just as lovely with my Mam and very patient and understanding regarding her care needs to tweak her care plan to be just right, even down to placing specific carers with my Mam.
I would highly recommend this care company to anyone who is looking to place their family member or friend with people who really do "care".
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Sunderland)

Colleen. Thank you for leaving us a 5* review, we really do appreciate it.We are delighted to hear that Helping Hands have been brilliant for your Mam's visiting care needs and all the girls have been amazing with her, which you have found very comforting. It is also lovely to know Sam the care Coordinator has been lovely, very patient and understanding regarding your Mam's care needs and tweaks the care plan to make it just right.We will be sure to pass on your kind feedback to Sam and the team.Kindest regards Katie

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Review from Steven G (Father of Client) published on 17 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife and I have had various care companies in the past with very mixed results, the companies always eventually letting us down. Helping Hands have been truly a breath of fresh air. Our trust in companies has been completely destroyed in the past but I can honestly say I now have 100% trust regained,
no mean feat and and absolute credit to The manager and the team she has put in. They are on a completely different level to other companies, through from management to care. My son is a very happy boy.
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Review from Jane W (Daughter of Client) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My 101-year-old mother has a lunchtime visit, Monday to Friday, to serve lunch and check she's ok. All carers are friendly, professional and willing to do any extra job that's needed. My mother looks forward to the daily visit as it gives her another face to see during the day. Helping Hands has been
a real pleasure to have coming to see her.
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  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Helping Hands Home Care (Sunderland) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Sunderland) is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Sunderland) is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Bankhead

Job Title: Branch Care Manager

I‘ve worked in healthcare for 16 years, starting as a domiciliary carer in Durham and
gaining expertise in clinical and end-of-life care. Joining Helping Hands in 2017, I‘m proud to
contribute to their premium, innovative homecare service. My background is in physiology,
and I‘ve worked in both acute and community settings. Outside of work, I enjoy reading
and spending time with my fiancé and two children.

Frequently Asked Questions about Helping Hands Home Care (Sunderland)

What Type of Services does Helping Hands Home Care (Sunderland) offer?

Helping Hands Home Care (Sunderland) offers Home Care.

How many Carers does Helping Hands Home Care (Sunderland) employ?

Helping Hands Home Care (Sunderland) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Sunderland) to verify any information. View our terms and conditions. Helping Hands Home Care (Sunderland) has an Enhanced Service - more info.