Helping Hands Home Care (Sunderland)

I reached out to Helping Hands for extra care for my mother who has early dementia and I can't recommend them enough. The nurses visit twice a day to help provide meals and address any other needs requested. All of the nurses are great and I have more of a life balance knowing they are there on a daily basis and my mother looks forward to seeing them too. Our care co ordinator , Grace is exceptional . Any concerns or extra help are addressed promptly and efficiently . The other team members are there when she is not available and I have no problems at all . If you need any support I would recommend Helping Hands. Initially they meet you in person in the environment of those needing care and work out the best plan that works for you which is reassuring from the start. The support is always there .

We had the BEST experience with Nam from Helping Hands Sunderland. She cared for my mother in law who suffered with dementia. Nam treated her with dignity and respect and she made what could easily have been awkward and embarrassing, fun and enjoyable. My mother in law looked forward to her visits and Nam became more like a friend than a carer. We had other carers, who although, did their job..........lacked the charisma and interpersonal skills shown by Nam. She really is a credit to Helping Hands as a care provider. Nam is only one person, but if every care company had a team full of "Nams"...............families would never worry about their loved ones being cared for by strangers again. Above and beyond all the way...........and made a bad situation more than bearable. I honestly dont have enough kind words to say and it was a pleasant experience which massively gave us peace of mind during a very tough time.

Our experience with Helping Hands was a roller coaster which ultimately proved extremely poor and unacceptable. Senior management showed a lack of integrity, professionalism and effective control of the service. Concerns were not handled transparently or responsibly and accountability was noticeably absent. The service itself was clearly overstretched and poorly managed. Carers appeared under supported and in some cases not adequately qualified for the level of care required. This is a failure of management not individual carers but it had a direct and negative impact on the quality and consistency of care. There was a significant gap between what was promised and what was delivered. Due to the ongoing issues and lack of confidence in leadership we had no choice but to change providers. We would not recommend Helping Hands based on our experience.

I would highly recommend this care company to anyone who is looking to place their family member or friend with people who really do "care".

My wife and I have had various care companies in the past with very mixed results, the companies always eventually letting us down. Helping Hands have been truly a breath of fresh air. Our trust in companies has been completely destroyed in the past but I can honestly say I now have 100% trust regained, no mean feat and and absolute credit to The manager and the team she has put in. They are on a completely different level to other companies, through from management to care. My son is a very happy boy.

My 101-year-old mother has a lunchtime visit, Monday to Friday, to serve lunch and check she's ok. All carers are friendly, professional and willing to do any extra job that's needed. My mother looks forward to the daily visit as it gives her another face to see during the day. Helping Hands has been a real pleasure to have coming to see her.