Almond Tree Care

Humbleyard, The Common, Mulbarton, Norwich NR14 8AE
Review Us
5.4 4 Reviews
  • Almond Tree Care, Norwich
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term

Age Ranges

  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Almond Tree Care Ltd

Person in charge

  • Valerie Moore (Nominated Individual)
Are you the Owner/Manager of Almond Tree Care? View your Advertising Options

Almond Tree Care Reviews (4)

5.4

Almond Tree Care has a Review Score of 5.4 (5.444) out of 10, based on 3 reviews in the last 2 years. Over all time Almond Tree Care has 4 reviews.

Overall Experience

  • 2
  • 0
  • 0
  • 0
  • 2

Date Published

4
2
3
3
1

Review from Edward G (Partner of Client) published on 2 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Very ignorant man answering the phone some staff don't have a clue always making excuses and forever changing times. The user guide & communication sheet is a complete joke and the email address does not work it appears that the company are money grabbers would never deal with them again as this is
a very poor service

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Diane G (Wife of Client) published on 13 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Almond Tree Care looked after my husband for 11 months. I cannot speak highly enough about the quality of care delivered by the company and their carers. They were all without exception very friendly, knowledgeable and caring. I cannot recommend them more highly as many times they went above and beyond
what was required.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J S (Next of Kin) published on 10 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

This company should be ashamed of the way they care for elderly people especially the managing director. This man should have nothing to do with caring for the elderly as he is very rude and unapproachable.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen P (Son of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From my experience so far, they're a very dedicated team who have made my dad's life so much easier. The carers are always polite and treat my dad with the greatest respect and this is very heartwarming to see. They also understand his needs and in turn, this makes it a very relaxing, friendly experience
for my father who in later life has become quite frail.

Reply from Valerie Moore, Nominated Individual at Almond Tree Care

We work very hard with all our clients to deliver a standard of care that exceeds clients' expectations. All staff are very well trained and on their behalf, I would like to say thank you for the review.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 5.4 (5.444)

Overview of Review Score

The Review Score of 5.4 (5.444) out of 10 for Almond Tree Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.4 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.444 for Almond Tree Care is calculated as follows: ( (6 Excellents x 5) + (2 Poors x 2) + (10 Very Poors x 1) ) ÷ 18 Ratings = 2.444

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Almond Tree Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2025

Overall
Requires improvement

  • Caring

    Requires improvement

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Almond Tree Care

What Type of Services does Almond Tree Care offer?

Almond Tree Care offers Home Care.

How many Carers does Almond Tree Care employ?

Almond Tree Care employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Almond Tree Care to verify any information. View our terms and conditions. Almond Tree Care has an Basic Service - more info.