Paxigate Healthcare

Unit CB3 The Conservatory Village, Little Paxton, St Neots PE19 6EN
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9.3 13 Reviews
  • Paxigate Healthcare, St Neots
Paxigate Healthcare Ltd is a family-run home care provider, supporting people in and around St Neots, Cambridgeshire.
The company was founded by a married couple, one of whom is a registered nurse with many years’ experience in nursing and the care sector, who share a passion for supporting people to live independent and fulfilling lifestyles.

They and their skilled team support people with a range of needs to live happily in the homes they love. Every service user is valued as an individual and treated as the team would treat their own families – with compassion, warmth, dignity and respect. Care is tailored around each person’s needs, wishes, lifestyle and goals in receiving support.

Services include personal care, assistance with medication and attending medical appointments, help around the home and support getting out and about, whether that be running errands or recreational activities. Calls can range from short drop-ins to overnight stays to 24-hour live-in care, depending on the service user’s preferences.

Contact the team today for a friendly chat about how they could support you or a loved one.
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Care Provided

Types of Home Care

  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability

Funding & Fees

Based upon assessment

Good to Know

Owner

  • Paxigate Healthcare Ltd

Person in charge

  • Rudo Mazura (Manager)

Paxigate Healthcare Reviews (13)

9.3

Paxigate Healthcare has a Review Score of 9.3 (9.333) out of 10, based on 5 reviews in the last 2 years.
Over all time Paxigate Healthcare has 13 reviews.

Overall Experience
  • 11
  • 2
  • 0
  • 0
  • 0
Date Published
  • 13
  • 4
  • 5
  • 5
  • 8
Reviewer Connection to Paxigate Healthcare
  • 7
  • 3
  • 1
  • 1
  • 1
Total of 13, showing 1-13
Review from Keith R (Husband of Client) published on 25 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Paxigate Healthcare to offer a first class service. They looked after my wife during a difficult and complicated illness. The staff always arrived promptly, were cheerful and knowledgeable. They took over caring for my wife from me and I felt able to relax and leave her in their capable hands.
Their practical skill as carers made my wife's illness so much more bearable for her. They were always professional, contactable and we were very lucky to have found them.
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Review from P R (Client) published on 3 June 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no complaints at all. Whatever I ask the carer to do there is no problem.
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Review from D R (Client) published on 9 May 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I cannot recommend home care enough they are thoughtful, and caring in all they do. The staff and carers are very attentive in all they do. I have been with them for some time and I wouldn't change at all.
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Review from C G (Friend of Client) published on 2 April 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care agency is extremely reliable, caring, paying attention to detail and always informing me of any concerns. They treat the client with respect, keep the home clean, and deal well with any difficult situations that may arise. They take good care of laundry, always folding and packing away carefully,
ensuring the client is clean and well dressed. The client is fully at ease with them. Carers use their initiative, keep good records and are the best I've had experience of.
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Review from G C (Client) published on 20 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All round excellent care, could not be better.
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Review from D B (Daughter of Client) published on 25 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have felt so lucky to have discovered Paxigate Healthcare. From the first meeting, we found them so very professional. Every aspect of care they offer gave us enormous confidence in signing up with them. Each carer who visits daily is so very kind and capable, they all give their time generously,
keen to sit and talk with my dad which he loves and this certainly helps with him feeling less lonely. He looks forward to their visits and he says they have become his friends. The team of carers are very well organised and nothing is too much trouble. We are very happy to recommend them.
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Review from Fiona W (Daughter of Client) published on 28 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad started to have once-a-day care this year with Paxigate and it has been amazing. The manager is wonderful so kind, but also very professional and the carers are outstanding, they always go way above their expected role. My dad says that he appreciates their professionalism and enjoys their friendship.
They are so reliable, kind, good communicators and compassionate. The service of the company is excellent.
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Review from A J (Client) assisted by family/friend published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We like it's a family run business and therefore very personal and caring. They take their time and the care received is excellent and just what we need. Very reliable and polite with good contact when needed. Pays attention to detail with a good standard of care.
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Review from P E (Client) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recently had to get more care for my husband who had been in hospital and saw an advert for Paxigate Healthcare in a book.
After they came out and saw us they started coming in morning and evening and we are satisfied with the assistance that we get.
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Review from S W (Client) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having previously had experience over a ten year period of a small private company where the support ranged from non-existent to satisfactory, I can say without hesitation that Paxigate gives excellent care and support.
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Review from J H (Daughter of Client) published on 6 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are always caring and professional and treat my father with great respect and dignity. We started using Paxigate Healthcare in April and it has transformed my father's life. the care and compassion shown has been unpecable
Thank you most sincerely.
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Review from Linda L (Partner of Client) published on 17 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Paxigate Healthcare has been fantastic taking care of us and I would highly recommend a service it is good value and they treat us with dignity and kindness. She helps my partner who has dementia and helps around the house for me as well. I’m very happy with the way she does over and above what she
needs to.
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Review from Carolyn T (Client) published on 22 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I received care for my mother from Paxigate for about 9 months prior to her passing away in May; the support, professionalism, attitude, reliability and overall service was of the highest standard. I was kept informed of my mother’s situation promptly and felt completely assured she was in the safest
of hands.
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Current Review Score: 9.3 (9.333)

Overview of Review Score

The Review Score of 9.3 (9.333) out of 10 for Paxigate Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Paxigate Healthcare is calculated as follows: ( (25 Excellents x 5) + (5 Goods x 4) ) ÷ 30 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Paxigate Healthcare is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Nov 2022

Overall Requires improvement

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Paxigate Healthcare

What Type of Services does Paxigate Healthcare offer?

Paxigate Healthcare offers Home Care.

How many Carers does Paxigate Healthcare employ?

Paxigate Healthcare employs 6 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Paxigate Healthcare to verify any information. View our terms and conditions. Paxigate Healthcare has an Enhanced Service - more info.