Falcon-Care Blackburn
Suite 11, The Saturn Centre, Greenbank Technology Park, Challenge Way,
Blackburn
BB1 5QB
We would like to thank the carers who cared for our mum so kindly and with compassion,
M L (Daughter of Client)
The carers are excellent, very caring and supportive to both my family and my mum
J L (Daughter of Client)
From the assessment to the care staff Falcon-Care were amazing.
Jayne P (Wife of Client)
No additional fees on bank holidays
These prices are only a guideline, please contact Falcon-Care Blackburn to find out the exact price for your requirements.
Falcon-Care Blackburn has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Falcon-Care Blackburn has 16 reviews.
5.0 out of 5
Thank you so much for your kind words and recommendation. Were delighted to hear that our carers have been able to provide the care and support your son needs with kindness and reliability. Flexibility is something we strive for, and were glad weve been able to accommodate your familys changing needs. Your feedback means a lot to us and to our team at Falcon Care.
5.0 out of 5
Thank you so much for your kind feedback. Were delighted to hear that youre pleased with the service and that both our staff and office team are meeting your expectations. We take pride in being reliable, polite, and professional, so its wonderful to know that this is reflected in your experience. Your comments mean a lot to us, and we will be sure to share them with the team.
5.0 out of 5
Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you've had such a positive experience with our care team. It's great to know that our carers, supervisors, and office staff have all been able to support you in a respectful, caring, and professional way. We take pride in delivering quality care, and it means a lot to us that you feel supported and valued. Your recommendation is greatly appreciated, and we look forward to continuing to provide you with the best possible service. Warm regards, The Falcon Care Preston Team.
5.0 out of 5
Thank you Mary for your fantastic feedback on the service, I am delighted to read that your experience with Falcon-Care was so positive for both you & your mum and I will be sure to share this with staff also. We pride ourselves on continuity & endeavour to meet the needs as far as possible of all our clients & their families by undertaking a comprehensive assessment at the start of service which aims to ensure person-centred care for each individual client & their family as well as inform of what you in return can expect from us as an agency.
5.0 out of 5
Thank you so much for your amazing feedback, we really appreciate you taking the time to share your experience with us. It is wonderful to hear that you feel that all our staff, from care staff through to management are professional, approachable and respectful. As an agency, we pride ourselves on regular communication with our clients and their families and find that by sharing in advance the following week's schedule allows for our clients and families to be both assured and plan further around this where needed.
1.0 out of 5
We are deeply saddened that you express you didn’t have a positive experience with our service. We set high standards for our service and we’re sorry that you feel this was not met in your interaction with us. Community care teams are made up of both male and female carers who are all fully vetted and trained in ensuring dignity and respect are always upheld. If the client's preference is female carers only, as was in your friend’s case through dialogue with all parties, we implement this asap informing of our availability to do so, to allow both clients and their families/friends to make informed choices. We do also discuss with clients and fellow health professionals possible risks which may need to be further considered or explored outside of the commissioned package. I would like to further stress that the package of care your friend received by us was three one hour calls over the course of a day and that at no point was your friend left for 16 hours without care by our service. We value your feedback.
4.0 out of 5
We truly appreciate you taking the time to complete this review for us. We are so happy to hear that you feel you were provided with a good service, that our carers were caring, compassionate and listened to your mum's wishes and that the package put in place allowed you as a family much-needed rest.
5.0 out of 5
Hi Paul, thank you so much for your kind words. We really appreciate you taking time out to share your experience. As an agency on the whole we always strive to deliver the best possible professional service to all our clients and their families.
5.0 out of 5
Thank you very much for your kind words. Great to hear that as a family you are happy with the overall service provided. As an agency, we warmly welcome the views of our clients and their families and do our utmost to respond to all issues in a timely manner.
5.0 out of 5
Hi Kelly, thank you so much for your lovely words. Our staff have established strong working relationships with your mother, they enjoy their engagement with her and are only too happy to care for her needs nightly. Great to know you find this fantastic support.
5.0 out of 5
Thank you kindly for your review it is very much appreciated. We are delighted to hear that as a family you are reassured that your mother is in good hands. As an agency on the whole we strive to deliver the best possible experience for each of our service users and their families during their time of need.
5.0 out of 5
Thank you Mel for your wonderful review. You have become a part of our Falcon-Care family and I know how much all the carers and office staff adore you. We are so happy to be able to allow you to go and visit all the places you love. We will have all the carers taking votes to take you to the Christmas markets.
5.0 out of 5
Thank you for your wonderful review. it was a pleasure to look after your father and offer the much needed support to your family in the emotional circumstances. I will make sure to let all the carers and management team know your feelings, it is always great for them to hear good feedback as they can see their care is appreciated.
3.0 out of 5
We are very saddened to see you are unsatisfied with the service from Falcon-Care, we hope that over the coming time with us this will improve. With regards to the key safe, this has never been reported to us from you but I will look into this along with the battery for the hoist. You are able to inform our office/on-call service at any time of these issues or any other issues so we are able to address them effectively. Thank you.
5.0 out of 5
Thank you for your kind words. We are glad our carers were there to support you.
5.0 out of 5
Thank you for your lovely review. It is a pleasure to care for your husband.
The Review Score of 9.3 (9.250) out of 10 for Falcon-Care Blackburn is based on a) the Average Rating and b) the number of positive Reviews.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Falcon-Care Blackburn is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25
Hello, my name is Samantha.
I am the Registered Care Manager here at Falcon-Care.
Falcon-Care has recently expanded its services to the Preston and South Ribble areas, allowing me the exciting opportunity to develop and grow our new Preston Branch and manage our Blackburn branch.
I have worked in the Health and Social Care sector for 19 years. My experience covers a variety of settings that include Domiciliary Care, Complex Care, Residential and Nursing Care.
I initially became interested in Health and Social Care when a friend of the family worked at the senior level in a Nursing home in my village. I have always had a keen interest in helping others, and I wanted to explore this further. I was offered a position as a care assistant working on an Elderly Mentally Infirm (EMI) Unit, working alongside qualified mental health nurses supporting individuals with advanced dementia. Working on the EMI unit was very challenging and distressing at times; however, I found an intense sense of job satisfaction.
It has been uphill from there. I started to explore other avenues in health and social care, which allowed me to develop my skills and knowledge, along with completing the required qualifications.
Over the course of my career in health and social care, I have developed the required knowledge and skills to excel in all aspects of my role. Allowing me to explore my passion for quality and compliance, which has been evidently demonstrated throughout my career. Multi-site management has been key to my professional development, allowing me to develop the business and adapt agreed ways of working to encourage cultural change, promoting continuous improvement throughout the organisation.
Exploring different sectors in health and social care has allowed me to keep my continuous professional development current by completing my QCF Level 5 in Leadership for Health and Social Care and Children and Young People’s Services qualification. My goal is to gain my Level 7 qualification and progress at Falcon-Care.
My passion is to ensure that individuals receive high-quality care that is focused on meeting their individual needs through a holistic approach. I am a big believer that effective communication, empowerment, and supporting a team are key to success.
When I’m not working, I love to spend time with my partner and my children. I enjoy going on country walks, family activities, reading and socialising with friends/family.
I am looking forward to my future with Falcon-Care, growing and developing a fantastic team, and providing high-quality care.
Hello, I’m Andrea,
I have a good experience of working in the care sector for over ten years, I have worked in Rest homes, Care homes, Nursing homes, an EMI unit and Dementia homes, I have covered a lot of different roles within these homes, I have been a carer, a Senior, an activities co-ordinator, I’ve cooked and helped with housekeeping, so I have knowledge to cover most bases and how important each role has in care and how they work closely alongside each other. I have also worked as a domiciliary carer. I strive to achieve the best care possible to enable people to fulfil their lives, remaining in their own homes.
Health and social care is something I am passionate about, as at the age of 15, I had my first taste of care, supporting my grandmother when she came to live with us. This showed me which way my career was going to go, helping those less able than myself. I love to learn new things and be able to support a team to encourage them to achieve high standards.
I have 2 children, boys, who mean the world to me. They keep me busy with their crazy personalities. I wouldn’t have them any other way.
In my spare time, I am a huge rugby league fan; one of my children plays rugby himself; therefore, rugby is quite a big part of our lives. I also have a weakness for musicals.
My goals are to learn as much as I can in the care sector, to complete my level 4 & 5 in Health and Social Care, and to widen my knowledge and be able to progress within the company when the opportunity arises.
Hello! My name is Jade and I am the Care Co-ordinator at Falcon-Care Blackburn.
I have recently joined Falcon-Care, and I’ve settled in well with the team.
I have a passion for care and love to help people in need. I have worked in care previously as a community care assistant & a care assistant in a care home. My aim is to ensure I support all the staff & clients here at Falcon-Care in every way. I will be the first point of contact for all staff & clients. Don’t hesitate to call the office to speak to me!
In my social life, I love to spend time with my fiancé and also my family, but especially my little Niece, she is the light of my weekends. I love to read books, binge-watch TV series and have a good scroll on TikTok!
You can contact me by calling Falcon-Care Blackburn Offices between the hours of 09:00am – 17:00pm.
Hi there! My name is Sumeya
I have just joined Falcon-Care as a Care Supervisor and am very much looking forward to being part of the team. I have worked in the care sector for 3 years and enjoyed every part of it, working in a residential home as a Carer. Becoming a Supervisor is a new role for me, but I am eager to learn and be a part of Falcon-Care. Since working in care, I have realised I have a genuine passion for looking after and supporting those in need. As a supervisor here at Falcon-Care, I will ensure to support all our carers and clients, providing guidance and support.
Socially, I enjoy spending time with my family and friends, going out on days out and making forever memories with them all. I’m a big fan of watching the soaps on TV and love a good comedy film. I have a very big, sweet tooth and constantly eat snacks!!
I look forward to being part of the Falcon-Care team and making sure to deliver the best quality of care I can.
Hi, my name is Josh, and I am the office administrator here at Falcon Care Blackburn.
The beginning of my journey in care started when I was a child and wanted to help my stepmum look after her nanna, who had dementia. I always knew that my future career would involve helping people in some way. I worked in a care home for some time, but for me, personal development and progression were definitely the goals. So I decided to venture into a role that was better suited to me. I am also doing my degree in Psychology and Counselling.
Outside of work, I like to have fun, go on holidays, nights out and spend time with loved ones. Having a family is important to me in the future, but for now, building my career is a priority and being a part of a community that sets out to help others is the right path for me to be on.
Hi, my name is Marie, and I have been working at Falcon-Care for over 4 years.
I have been working in care for over 10 years, and I thoroughly enjoy looking after all my clients and making sure they are happy and content.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Falcon-Care Blackburn to verify any information. View our terms and conditions. Falcon-Care Blackburn has an Enhanced Service - more info.
