Falcon-Care Blackburn

Suite 11, The Saturn Centre, Greenbank Technology Park, Challenge Way, Blackburn BB1 5QB
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9.0 15 Reviews
  • Falcon-Care Blackburn, Blackburn
Falcon-Care's aim is to deliver the highest standard of care and customer service to all clients and their families or advocates. They are passionate about the quality of care they provide to clients and their ethos is echoed by their staff through their ongoing hard work and commitment within their roles.

Falcon-Care are experts in the homecare industry and has been delivering high standards of care to the community for over 5 years. They provide experienced carers, nurses, and support workers to care homes as well as client’s own homes. They work alongside local authorities, Clinical Commissioning groups and the NHS as well as private clients to provide person centred care tailored to client’s needs.

Rigorous recruitment and selection processes ensure that they only employ devoted care workers who they believe demonstrate the best moral standards and are able to deliver quality care and support to those they care for.

Every applicant who wishes to join Falcon-Care must undergo a robust recruitment process which consists of checks including a full advanced DBS check, proof of identity including rights to work, written professional and character references, in depth interview process and induction programme if successful.

Falcon-Care pride themselves on the extensive training they provide for all staff members, including specialised training in Dementia Care and End of life and Palliative care. All staff continue training and development throughout their career with Falcon-Care, including but not limited to Mandatory annual updates, Online training, Short Diploma Courses, and long Qualification Diploma courses.

Like the attributes of the White Falcon, Carers are strong, loyal, focussed, caring, determined, and aspire to deliver the highest quality person centred care.

Their Mission is simple
"Delivering excellence in care and support whilst going above and beyond to support the local communities"

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Wound Dressing
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £26

No additional fees on bank holidays

These prices are only a guideline, please contact Falcon-Care Blackburn to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Samantha Pilkington (Registered Manager)
9.0

Falcon-Care Blackburn has a Review Score of 9.0 (9.000) out of 10, based on 3 reviews in the last 2 years. Over all time Falcon-Care Blackburn has 15 reviews.

Overall Experience

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Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive. The staff are always polite and on time, if they are going to be late they ring me. The office staff are always professional when deals with any questions I may have.

Reply from Samantha Pilkington, Registered Care Manager at Falcon-Care Blackburn

Thank you so much for your kind feedback. Were delighted to hear that youre pleased with the service and that both our staff and office team are meeting your expectations. We take pride in being reliable, polite, and professional, so its wonderful to know that this is reflected in your experience. Your comments mean a lot to us, and we will be sure to share them with the team.

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Overall Experience  Overall Experience 5.0 out of 5

Started using Falcon Care Preston 3 weeks ago as I needed extra help all the girls who have come have been lovely very polite and very good at their job they have been respectful and caring and I couldn't ask for more they are very punctual and you receive the full hour you have paid for. supervisors
and office staff have also been very approachable and solve any queries promptly. Highly recommend

Reply from Samantha Pilkington, Registered Care Manager at Falcon-Care Blackburn

Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you've had such a positive experience with our care team. It's great to know that our carers, supervisors, and office staff have all been able to support you in a respectful, caring, and professional way. We take pride in delivering quality care, and it means a lot to us that you feel supported and valued. Your recommendation is greatly appreciated, and we look forward to continuing to provide you with the best possible service. Warm regards, The Falcon Care Preston Team.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers from Falcon Care were very caring and treated my mum with dignity during her 'End of Life' care period. We received weekly rotas so that we knew who would be coming and the company met our 'female carers only' request. They also tried as far as possible to send the same carers so that
they got to know us, our mum and her needs, and we got to know them too. This helped us as a family in these difficult circumstances. We would like to thank the carers who cared for our mum so kindly and with compassion, in particular one carer who was with me when my mum passed away.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you Mary for your fantastic feedback on the service, I am delighted to read that your experience with Falcon-Care was so positive for both you & your mum and I will be sure to share this with staff also. We pride ourselves on continuity & endeavour to meet the needs as far as possible of all our clients & their families by undertaking a comprehensive assessment at the start of service which aims to ensure person-centred care for each individual client & their family as well as inform of what you in return can expect from us as an agency.

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Overall Experience  Overall Experience 5.0 out of 5

The carers are excellent, very caring and supportive to both my family and my mum. My mum is treated at all times with dignity, respect and understanding. The male carers put you at ease and deliver care in a most dignified and respectful way.
The company itself is run very professionally and is very
supportive and approachable with any concerns. They have follow up support visits to ensure all is going well. I have found having the timetable of visits, times and who will be coming very useful.
In all I would highly recommend Falcon-Care. It's at times like this when you're in a stressful position, need help, you need someone to trust to care for your loved one like you do yourself and I am so grateful I can relax and know Mum is in good caring hands.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you so much for your amazing feedback, we really appreciate you taking the time to share your experience with us. It is wonderful to hear that you feel that all our staff, from care staff through to management are professional, approachable and respectful. As an agency, we pride ourselves on regular communication with our clients and their families and find that by sharing in advance the following week's schedule allows for our clients and families to be both assured and plan further around this where needed.

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Overall Experience  Overall Experience 1.0 out of 5

Would not recommend this company. They have a policy of male and female carers working together when female staff only was requested. Only 3 visits were available a day which meant that the client was left for 16 hours without being turned to a different position to stop bedsores. Carers came in the
morning and said that everything was okay no bedsores. Three hours later nurses came, sacrum was broken, disgusting.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

We are deeply saddened that you express you didn’t have a positive experience with our service. We set high standards for our service and we’re sorry that you feel this was not met in your interaction with us. Community care teams are made up of both male and female carers who are all fully vetted and trained in ensuring dignity and respect are always upheld. If the client's preference is female carers only, as was in your friend’s case through dialogue with all parties, we implement this asap informing of our availability to do so, to allow both clients and their families/friends to make informed choices. We do also discuss with clients and fellow health professionals possible risks which may need to be further considered or explored outside of the commissioned package. I would like to further stress that the package of care your friend received by us was three one hour calls over the course of a day and that at no point was your friend left for 16 hours without care by our service. We value your feedback.

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Overall Experience  Overall Experience 4.0 out of 5

Our lives were turned upside down within days with my mum's diagnosis of terminal cancer. A care package was quickly put in place with Falcon-Care and we have been provided with a good service. The carers are caring and compassionate and listened to Mum and her concerns especially when it came to personal
care. The night sits allowed us to get the much-needed rest and when there were concerns they were dealt with efficiently.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

We truly appreciate you taking the time to complete this review for us. We are so happy to hear that you feel you were provided with a good service, that our carers were caring, compassionate and listened to your mum's wishes and that the package put in place allowed you as a family much-needed rest.

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Overall Experience  Overall Experience 5.0 out of 5

Under difficult circumstances I sought a care team to deal with my dad due to his ill health and the decline in his wellbeing. Falcon-Care came on-board and from day one have been professional in every aspect of care provided to my dad. They have even helped my disabled mother with some aspects of cleaning
around the house.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Hi Paul, thank you so much for your kind words. We really appreciate you taking time out to share your experience. As an agency on the whole we always strive to deliver the best possible professional service to all our clients and their families.

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Overall Experience  Overall Experience 5.0 out of 5

Efficient and caring home care agency with staff who are very responsive to my mum's needs.
Good communication regarding my mum's care and with my dad. Taken our views on board and responded promptly to any issues.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you very much for your kind words. Great to hear that as a family you are happy with the overall service provided. As an agency, we warmly welcome the views of our clients and their families and do our utmost to respond to all issues in a timely manner.

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Overall Experience  Overall Experience 5.0 out of 5

Absolutely amazing care support for my mother who is on end-of-life care, all staff members go out their way to make sure my mother is as comfortable as can be, all staff members take care of her every need nightly and make her feel at ease, fantastic support.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Hi Kelly, thank you so much for your lovely words. Our staff have established strong working relationships with your mother, they enjoy their engagement with her and are only too happy to care for her needs nightly. Great to know you find this fantastic support.

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Overall Experience  Overall Experience 5.0 out of 5

We have had night sit-in carers from Falcon Care for my mum, the carers have been excellent and always on time. They go the extra mile and have given us the peace of mind that somebody is with her. The service from the supervisor and the coordinator have been great and I would recommend them to others.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you kindly for your review it is very much appreciated. We are delighted to hear that as a family you are reassured that your mother is in good hands. As an agency on the whole we strive to deliver the best possible experience for each of our service users and their families during their time of need.

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Overall Experience  Overall Experience 5.0 out of 5

Care staff, for me, are the reason I have a consistent quality to my day. They all bring something different to my day. They are all empathetic and never judgemental and they all walk this last part of my life's journey alongside me. I trust them all implicitly with every aspect of both my physical
and emotional well-being. Whatever I face on a daily basis I can rely on them to help me manage it. They encourage me throughout my visits but are there to guide me if I struggle. Without my carers, I could not do the most basic of tasks but they at all times honour my independence. In short, my carers are like a beautiful ray of sunshine that I look forward to every day. As a care company, Falcon helps facilitate and organise, support me in all of my longer bucket list activities. Blackpool Air Show last month, Manchester Museums next month, then Blackpool Zoo and The Christmas Markets in November and December.
Without their care and compassion, I could do any of these.

Reply from Sumaiya Patel, Director at Falcon-Care Blackburn

Thank you Mel for your wonderful review. You have become a part of our Falcon-Care family and I know how much all the carers and office staff adore you. We are so happy to be able to allow you to go and visit all the places you love. We will have all the carers taking votes to take you to the Christmas markets.

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Overall Experience  Overall Experience 5.0 out of 5

I would like to say a huge thank you for the care we received for my father who has recently passed away. Falcon care provided expert support during my father's final week. The Manager and his carers were absolutely amazing and a credit to your company, what a wonderful compassionate lady, who was equally
as caring and understanding in such difficult circumstances. I didn't meet the other carers but they did a fantastic job too. Much appreciation.

Reply from Elizabeth Logan, Registered Care Manager at Falcon-Care Blackburn

Thank you for your wonderful review. it was a pleasure to look after your father and offer the much needed support to your family in the emotional circumstances. I will make sure to let all the carers and management team know your feelings, it is always great for them to hear good feedback as they can see their care is appreciated.

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Overall Experience  Overall Experience 3.0 out of 5

Timekeeping is often an issue with some of the carers. The key safe has been left open a couple of times and the bedroom hoist hasn't been put on charge.

Reply from Kirstie Poole, Care Manager at Falcon-Care Blackburn

We are very saddened to see you are unsatisfied with the service from Falcon-Care, we hope that over the coming time with us this will improve. With regards to the key safe, this has never been reported to us from you but I will look into this along with the battery for the hoist. You are able to inform our office/on-call service at any time of these issues or any other issues so we are able to address them effectively. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to all the wonderful carers at Falcon-Care Blackburn who looked after my wife in her last few weeks with great care and compassion. They made sure she was comfortable and also made sure I was ok. I could not have got through this hard time without their support.

Reply from Kirstie Poole, Registered Care Manager at Falcon-Care Blackburn

Thank you for your kind words. We are glad our carers were there to support you.

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Overall Experience  Overall Experience 5.0 out of 5

From the assessment to the care staff Falcon-Care were amazing. They talked me through everything on the first visit and the carers made my husband feel at ease. They were patient and friendly and became an important part in his daily routine.

Reply from Kirstie Poole, Manager at Falcon-Care Blackburn

Thank you for your lovely review. It is a pleasure to care for your husband.

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Current Review Score: 9.0 (9.000)

Overview of Review Score

The Review Score of 9.0 (9.000) out of 10 for Falcon-Care Blackburn is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Falcon-Care Blackburn is calculated as follows: ( (17 Excellents x 5) ) ÷ 17 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Falcon-Care Blackburn is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Mar 2018

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Samantha

Samantha Pilkington

Job Title: Registered Care Manager

Joined: 2024

Hello, my name is Samantha.


I am the Registered Care Manager here at Falcon-Care.


Falcon-Care has recently expanded its services to the Preston and South Ribble areas, allowing me the exciting opportunity to develop and grow our new Preston Branch and manage our Blackburn branch.


I have worked in the Health and Social Care sector for 19 years.  My experience covers a variety of settings that include Domiciliary Care, Complex Care, Residential and Nursing Care.


I initially became interested in Health and Social Care when a friend of the family worked at the senior level in a Nursing home in my village. I have always had a keen interest in helping others, and I wanted to explore this further. I was offered a position as a care assistant working on an Elderly Mentally Infirm (EMI) Unit, working alongside qualified mental health nurses supporting individuals with advanced dementia. Working on the EMI unit was very challenging and distressing at times; however, I found an intense sense of job satisfaction.


It has been uphill from there. I started to explore other avenues in health and social care, which allowed me to develop my skills and knowledge, along with completing the required qualifications.


Over the course of my career in health and social care, I have developed the required knowledge and skills to excel in all aspects of my role. Allowing me to explore my passion for quality and compliance, which has been evidently demonstrated throughout my career. Multi-site management has been key to my professional development, allowing me to develop the business and adapt agreed ways of working to encourage cultural change, promoting continuous improvement throughout the organisation.


Exploring different sectors in health and social care has allowed me to keep my continuous professional development current by completing my QCF Level 5 in Leadership for Health and Social Care and Children and Young People’s Services qualification. My goal is to gain my Level 7 qualification and progress at Falcon-Care.


My passion is to ensure that individuals receive high-quality care that is focused on meeting their individual needs through a holistic approach. I am a big believer that effective communication, empowerment, and supporting a team are key to success.


When I’m not working, I love to spend time with my partner and my children. I enjoy going on country walks, family activities, reading and socialising with friends/family.


I am looking forward to my future with Falcon-Care, growing and developing a fantastic team, and providing high-quality care.

Andrea

Andrea Barrett

Job Title: Care Manager

Joined: 2024

Hello, I’m Andrea,


I have a good experience of working in the care sector for over ten years, I have worked in Rest homes, Care homes, Nursing homes, an EMI unit and Dementia homes, I have covered a lot of different roles within these homes, I have been a carer, a Senior, an activities co-ordinator, I’ve cooked and helped with housekeeping, so I have knowledge to cover most bases and how important each role has in care and how they work closely alongside each other.  I have also worked as a domiciliary carer.  I strive to achieve the best care possible to enable people to fulfil their lives, remaining in their own homes.


Health and social care is something I am passionate about, as at the age of 15, I had my first taste of care, supporting my grandmother when she came to live with us. This showed me which way my career was going to go, helping those less able than myself. I love to learn new things and be able to support a team to encourage them to achieve high standards.


I have 2 children, boys, who mean the world to me. They keep me busy with their crazy personalities. I wouldn’t have them any other way.


In my spare time, I am a huge rugby league fan; one of my children plays rugby himself; therefore, rugby is quite a big part of our lives. I also have a weakness for musicals.


My goals are to learn as much as I can in the care sector, to complete my level 4 & 5 in Health and Social Care, and to widen my knowledge and be able to progress within the company when the opportunity arises.

Jade

Jade Elliott

Job Title: Care Co Ordinator

Joined: 2024

Hello! My name is Jade and I am the Care Co-ordinator at Falcon-Care Blackburn.


I have recently joined Falcon-Care, and I’ve settled in well with the team.


I have a passion for care and love to help people in need. I have worked in care previously as a community care assistant & a care assistant in a care home. My aim is to ensure I support all the staff & clients here at Falcon-Care in every way. I will be the first point of contact for all staff & clients. Don’t hesitate to call the office to speak to me!


In my social life, I love to spend time with my fiancé and also my family, but especially my little Niece, she is the light of my weekends. I love to read books, binge-watch TV series and have a good scroll on TikTok!


You can contact me by calling Falcon-Care Blackburn Offices between the hours of 09:00am – 17:00pm.

Sumeya

Sumeya Patel

Job Title: Care Supervisor

Joined: 2023

Hi there! My name is Sumeya


I have just joined Falcon-Care as a Care Supervisor and am very much looking forward to being part of the team. I have worked in the care sector for 3 years and enjoyed every part of it, working in a residential home as a Carer. Becoming a Supervisor is a new role for me, but I am eager to learn and be a part of Falcon-Care. Since working in care, I have realised I have a genuine passion for looking after and supporting those in need. As a supervisor here at Falcon-Care, I will ensure to support all our carers and clients, providing guidance and support.


Socially, I enjoy spending time with my family and friends, going out on days out and making forever memories with them all. I’m a big fan of watching the soaps on TV and love a good comedy film. I have a very big, sweet tooth and constantly eat snacks!!


I look forward to being part of the Falcon-Care team and making sure to deliver the best quality of care I can.

Joshua

Joshua Abbott

Job Title: Office Administrator

Joined: 2025

Hi my name is Josh and I am the office administrator here at Falcon Care Blackburn.


The beginning of my journey in care started when I was a child and wanted to help my stepmum look after her nanna who had dementia. I always knew that my future career would involve helping people in some way. I worked in a care home for some time but, for me, personal development and progression was definitely the goal. So I decided to venture into a role that was better suited to me. I am also doing my degree in Psychology and Counselling.


Outside of work, I like to have fun, go on holidays, nights out and spend time with loved ones. Having a family is important to me in the future, but for now, building my career is a priority and being a part of a community that sets out to help others is the right path for me to be on.

Marie

Marie Fisher

Job Title: Care Worker

Joined: 2021

Hi, my name is Marie, and I have been working at Falcon-Care for over 4 years.


I have been working in care for over 10 years, and I thoroughly enjoy looking after all my clients and making sure they are happy and content.

Frequently Asked Questions about Falcon-Care Blackburn

What Type of Services does Falcon-Care Blackburn offer?

Falcon-Care Blackburn offers Home Care.

How many Carers does Falcon-Care Blackburn employ?

Falcon-Care Blackburn employs 45 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Falcon-Care Blackburn to verify any information. View our terms and conditions. Falcon-Care Blackburn has an Enhanced Service - more info.