We would like to thank the carers who cared for our mum so kindly and with compassion,M L(Daughter of Client/Service User)

The carers are excellent, very caring and supportive to both my family and my mumJ L(Daughter of Client/Service User)

From the assessment to the care staff Falcon-Care were amazing.Jayne P(Wife of Client/Service User)

We would like to thank the carers who cared for our mum so kindly and with compassion,M L(Daughter of Client/Service User)

The carers are excellent, very caring and supportive to both my family and my mumJ L(Daughter of Client/Service User)

From the assessment to the care staff Falcon-Care were amazing.Jayne P(Wife of Client/Service User)

Falcon-Care's aim is to deliver the highest standard of care and customer service to all clients and their families or advocates. They are passionate about the quality of care they provide to clients and their ethos is echoed by their staff through their ongoing hard work and commitment within their roles.
Falcon-Care are experts in the homecare industry and has been delivering high standards of care to the community for over...
Care Provided by Falcon-Care Blackburn
Types of Home Care
- Visiting Care
- Live-in Care
- 24 Hour Care
- Nursing/Nurse Led Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
- Children (0-18)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
Nursing / Nurse Led Care
- PEG Feeding
- Stoma Care
- Medication Assistance (Intravenous)
- Wound Dressing
- Catheter Care
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: from £26
No additional fees on bank holidays
Contact Falcon-Care Blackburn to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Group/Owner
- White Falcon 11 Ltd
- Private Owned
Person in charge
- Samantha Pilkington (Registered Manager)
Falcon-Care Blackburn Reviews (16)
Falcon-Care Blackburn has a Review Score of 9.0 (9) out of 10, based on 3 reviews in the last 2 years.
Over all time Falcon-Care Blackburn has 16 reviews.
Good Reliable Service with great carers. I have found the carers to be kind and respond to all my sons needs. The company is also flexible to our needs when we need to change the hours around at time - Would recommend Falcon Care.
Thank you so much for your kind words and recommendation. Were delighted to hear that our carers have been able to provide the care and support your son needs with kindness and reliability. Flexibility is something we strive for, and were glad weve been able to accommodate your familys changing needs. Your feedback means a lot to us and to our team at Falcon Care.
I am very pleased with the service I receive. The staff are always polite and on time, if they are going to be late they ring me. The office staff are always professional when deals with any questions I may have.
Thank you so much for your kind feedback. Were delighted to hear that youre pleased with the service and that both our staff and office team are meeting your expectations. We take pride in being reliable, polite, and professional, so its wonderful to know that this is reflected in your experience. Your comments mean a lot to us, and we will be sure to share them with the team.
Started using Falcon Care Preston 3 weeks ago as I needed extra help all the girls who have come have been lovely very polite and very good at their job they have been respectful and caring and I couldn't ask for more they are very punctual and you receive the full hour you have paid for. supervisors and office staff have also been very approachable and solve any queries promptly. Highly recommend
Thank you so much for your wonderful feedback. We are absolutely delighted to hear that you've had such a positive experience with our care team. It's great to know that our carers, supervisors, and office staff have all been able to support you in a respectful, caring, and professional way. We...
All the carers from Falcon Care were very caring and treated my mum with dignity during her 'End of Life' care period. We received weekly rotas so that we knew who would be coming and the company met our 'female carers only' request. They also tried as far as possible to send the same carers so that they got to know us, our mum and her needs, and we got to know them too. This helped us as a family in these difficult circumstances. We would like to thank the carers who cared for our mum so kindly and with compassion, in particular one carer who was with me when my mum passed away.
Thank you Mary for your fantastic feedback on the service, I am delighted to read that your experience with Falcon-Care was so positive for both you & your mum and I will be sure to share this with staff also. We pride ourselves on continuity & endeavour to meet the needs as far as possible of all...
The company itself is run very professionally and is very supportive and approachable with any concerns. They have follow up support visits to ensure all is going well. I have found having the timetable of visits, times and who will be coming very useful.
In all I would highly recommend Falcon-Care. It's at times like this when you're in a stressful position, need help, you need someone to trust to care for your loved one like you do yourself and I am so grateful I can relax and know Mum is in good caring hands.
Thank you so much for your amazing feedback, we really appreciate you taking the time to share your experience with us. It is wonderful to hear that you feel that all our staff, from care staff through to management are professional, approachable and respectful. As an agency, we pride ourselves on...
Would not recommend this company. They have a policy of male and female carers working together when female staff only was requested. Only 3 visits were available a day which meant that the client was left for 16 hours without being turned to a different position to stop bedsores. Carers came in the morning and said that everything was okay no bedsores. Three hours later nurses came, sacrum was broken, disgusting.
We are deeply saddened that you express you didn’t have a positive experience with our service. We set high standards for our service and we’re sorry that you feel this was not met in your interaction with us. Community care teams are made up of both male and female carers who are all fully vetted...
Our lives were turned upside down within days with my mum's diagnosis of terminal cancer. A care package was quickly put in place with Falcon-Care and we have been provided with a good service. The carers are caring and compassionate and listened to Mum and her concerns especially when it came to personal care. The night sits allowed us to get the much-needed rest and when there were concerns they were dealt with efficiently.
We truly appreciate you taking the time to complete this review for us. We are so happy to hear that you feel you were provided with a good service, that our carers were caring, compassionate and listened to your mum's wishes and that the package put in place allowed you as a family much-needed rest.
Under difficult circumstances I sought a care team to deal with my dad due to his ill health and the decline in his wellbeing. Falcon-Care came on-board and from day one have been professional in every aspect of care provided to my dad. They have even helped my disabled mother with some aspects of cleaning around the house.
Hi Paul, thank you so much for your kind words. We really appreciate you taking time out to share your experience. As an agency on the whole we always strive to deliver the best possible professional service to all our clients and their families.
Good communication regarding my mum's care and with my dad. Taken our views on board and responded promptly to any issues.
Thank you very much for your kind words. Great to hear that as a family you are happy with the overall service provided. As an agency, we warmly welcome the views of our clients and their families and do our utmost to respond to all issues in a timely manner.
Absolutely amazing care support for my mother who is on end-of-life care, all staff members go out their way to make sure my mother is as comfortable as can be, all staff members take care of her every need nightly and make her feel at ease, fantastic support.
Hi Kelly, thank you so much for your lovely words. Our staff have established strong working relationships with your mother, they enjoy their engagement with her and are only too happy to care for her needs nightly. Great to know you find this fantastic support.
We have had night sit-in carers from Falcon Care for my mum, the carers have been excellent and always on time. They go the extra mile and have given us the peace of mind that somebody is with her. The service from the supervisor and the coordinator have been great and I would recommend them to others.
Thank you kindly for your review it is very much appreciated. We are delighted to hear that as a family you are reassured that your mother is in good hands. As an agency on the whole we strive to deliver the best possible experience for each of our service users and their families during their time of need.
Without their care and compassion, I could do any of these.
Thank you Mel for your wonderful review. You have become a part of our Falcon-Care family and I know how much all the carers and office staff adore you. We are so happy to be able to allow you to go and visit all the places you love. We will have all the carers taking votes to take you to the Christmas markets.
I would like to say a huge thank you for the care we received for my father who has recently passed away. Falcon care provided expert support during my father's final week. The Manager and his carers were absolutely amazing and a credit to your company, what a wonderful compassionate lady, who was equally as caring and understanding in such difficult circumstances. I didn't meet the other carers but they did a fantastic job too. Much appreciation.
Thank you for your wonderful review. it was a pleasure to look after your father and offer the much needed support to your family in the emotional circumstances. I will make sure to let all the carers and management team know your feelings, it is always great for them to hear good feedback as they can see their care is appreciated.
Timekeeping is often an issue with some of the carers. The key safe has been left open a couple of times and the bedroom hoist hasn't been put on charge.
We are very saddened to see you are unsatisfied with the service from Falcon-Care, we hope that over the coming time with us this will improve. With regards to the key safe, this has never been reported to us from you but I will look into this along with the battery for the hoist. You are able to...
A huge thank you to all the wonderful carers at Falcon-Care Blackburn who looked after my wife in her last few weeks with great care and compassion. They made sure she was comfortable and also made sure I was ok. I could not have got through this hard time without their support.
Thank you for your kind words. We are glad our carers were there to support you.
From the assessment to the care staff Falcon-Care were amazing. They talked me through everything on the first visit and the carers made my husband feel at ease. They were patient and friendly and became an important part in his daily routine.
Thank you for your lovely review. It is a pleasure to care for your husband.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 06 March 2018- Caring Good
- Effective Good
- Responsive Good
- Safe Good
- Well-led Good
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
News (0)
There are no news items for Falcon-Care Blackburn.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Falcon-Care Blackburn.
Meet the Team (6)
Hello, my name is Samantha.
I am the Registered Care Manager here at Falcon-Care.
Falcon-Care has recently expanded its services to the Preston and South Ribble areas, allowing me the exciting opportunity to develop and grow our new Preston Branch and manage our Blackburn branch.
I have worked in the Health and Social Care sector for 19 years. My experience covers a variety of settings that include Domiciliary Care, Complex Care, Residential and Nursing Care.
I initially became interested in Health and Social Care when a friend of the family worked at the senior level in a Nursing home in my village. I have always had a keen interest in helping others, and I wanted to explore this further. I was offered a position as a care assistant working on an Elderly Mentally Infirm (EMI) Unit, working alongside qualified mental health nurses supporting individuals with advanced dementia. Working on the EMI unit was very challenging and distressing at times; however, I found an intense sense of job satisfaction.
It has been uphill from there. I started to explore other avenues in health and social care, which allowed me to develop my skills and knowledge, along with completing the required qualifications.
Over the course of my career in health and social care, I have developed the required knowledge and skills to excel in all aspects of my role. Allowing me to explore my passion for quality and compliance, which has been evidently demonstrated throughout my career. Multi-site management has been key to my professional development, allowing me to develop the business and adapt agreed ways of working to encourage cultural change, promoting continuous improvement throughout the organisation.
Exploring different sectors in health and social care has allowed me to keep my continuous professional development current by completing my QCF Level 5 in Leadership for Health and Social Care and Children and Young People’s Services qualification. My goal is to gain my Level 7 qualification and progress at Falcon-Care.
My passion is to ensure that individuals receive high-quality care that is focused on meeting their individual needs through a holistic approach. I am a big believer that effective communication, empowerment, and supporting a team are key to success.
When I’m not working, I love to spend time with my partner and my children. I enjoy going on country walks, family activities, reading and socialising with friends/family.
I am looking forward to my future with Falcon-Care, growing and developing a fantastic team, and providing high-quality care.
Hello, I’m Andrea,
I have a good experience of working in the care sector for over ten years, I have worked in Rest homes, Care homes, Nursing homes, an EMI unit and Dementia homes, I have covered a lot of different roles within these homes, I have been a carer, a Senior, an activities co-ordinator, I’ve cooked and helped with housekeeping, so I have knowledge to cover most bases and how important each role has in care and how they work closely alongside each other. I have also worked as a domiciliary carer. I strive to achieve the best care possible to enable people to fulfil their lives, remaining in their own homes.
Health and social care is something I am passionate about, as at the age of 15, I had my first taste of care, supporting my grandmother when she came to live with us. This showed me which way my career was going to go, helping those less able than myself. I love to learn new things and be able to support a team to encourage them to achieve high standards.
I have 2 children, boys, who mean the world to me. They keep me busy with their crazy personalities. I wouldn’t have them any other way.
In my spare time, I am a huge rugby league fan; one of my children plays rugby himself; therefore, rugby is quite a big part of our lives. I also have a weakness for musicals.
My goals are to learn as much as I can in the care sector, to complete my level 4 & 5 in Health and Social Care, and to widen my knowledge and be able to progress within the company when the opportunity arises.
Hello! My name is Jade and I am the Care Co-ordinator at Falcon-Care Blackburn.
I have recently joined Falcon-Care, and I’ve settled in well with the team.
I have a passion for care and love to help people in need. I have worked in care previously as a community care assistant & a care assistant in a care home. My aim is to ensure I support all the staff & clients here at Falcon-Care in every way. I will be the first point of contact for all staff & clients. Don’t hesitate to call the office to speak to me!
In my social life, I love to spend time with my fiancé and also my family, but especially my little Niece, she is the light of my weekends. I love to read books, binge-watch TV series and have a good scroll on TikTok!
You can contact me by calling Falcon-Care Blackburn Offices between the hours of 09:00am – 17:00pm.
Hi there! My name is Sumeya
I have just joined Falcon-Care as a Care Supervisor and am very much looking forward to being part of the team. I have worked in the care sector for 3 years and enjoyed every part of it, working in a residential home as a Carer. Becoming a Supervisor is a new role for me, but I am eager to learn and be a part of Falcon-Care. Since working in care, I have realised I have a genuine passion for looking after and supporting those in need. As a supervisor here at Falcon-Care, I will ensure to support all our carers and clients, providing guidance and support.
Socially, I enjoy spending time with my family and friends, going out on days out and making forever memories with them all. I’m a big fan of watching the soaps on TV and love a good comedy film. I have a very big, sweet tooth and constantly eat snacks!!
I look forward to being part of the Falcon-Care team and making sure to deliver the best quality of care I can.
Hi, my name is Josh, and I am the office administrator here at Falcon Care Blackburn.
The beginning of my journey in care started when I was a child and wanted to help my stepmum look after her nanna, who had dementia. I always knew that my future career would involve helping people in some way. I worked in a care home for some time, but for me, personal development and progression were definitely the goals. So I decided to venture into a role that was better suited to me. I am also doing my degree in Psychology and Counselling.
Outside of work, I like to have fun, go on holidays, nights out and spend time with loved ones. Having a family is important to me in the future, but for now, building my career is a priority and being a part of a community that sets out to help others is the right path for me to be on.
Hi, my name is Marie, and I have been working at Falcon-Care for over 4 years.
I have been working in care for over 10 years, and I thoroughly enjoy looking after all my clients and making sure they are happy and content.
Frequently Asked Questions about Falcon-Care Blackburn
How many Carers does Falcon-Care Blackburn employ?
Falcon-Care Blackburn employs 45 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Falcon-Care Blackburn to verify any information. View our terms and conditions. Falcon-Care Blackburn has an Enhanced Service - more info.