Helping Hands Home Care (Doncaster)

3 Heather Court, Shaw Wood Way, Doncaster DN2 5YL
Review Us
9.9 11 Reviews
  • Helping Hands Home Care (Doncaster), Doncaster
Helping Hands Home Care (Doncaster) provides home care to anyone in need of extra support to live independently.

The team delivers compassionate, person-centred care for all manner of conditions and for adults of all ages. Each member of the team strives to provide the best standard of care that enables people to maintain their independence and enhances their wellbeing.

The Doncaster branch of Helping Hands covers Armthorpe, Bentley, Doncaster, Old Cantley, Sprotbrough, Scunthorpe, Warmsworth and the surrounding areas.

Care services can be provided from as little as 30 minutes up to around-the-clock live-in care.

Show Helping Hands Home Care (Doncaster) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • Adult Home Care (18+)

Personal Care & Household Services

  • Domestic Services / Home Help

Other Care Provided

  • Older Person Care

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Doncaster) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • Laura Barker (Branch Care Manager)

Helping Hands Home Care (Doncaster) Reviews (11)

9.9

Helping Hands Home Care (Doncaster) has a Review Score of 9.9 (9.924) out of 10, based on 11 reviews in the last 2 years. Over all time Helping Hands Home Care (Doncaster) has 11 reviews.

Overall Experience

  • 11
  • 0
  • 0
  • 0
  • 0

Date Published

11
11
11
11
0

Review from H G (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers have been so kind and attentive. Mum can't hear, so they are all adept at speaking into their phones so the words are printed on the screen for her to read. They cook her 'proper' meals from real ingredients, and suggest meals when she can't decide. They are adept at working the washer and
dryer, and everywhere is spotless when they have left. They are good timekeepers, and will stay for a chat if there's time for that too.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steph E (Daughter of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone who takes care of mum is wonderful. I cannot rate them highly enough from the manager and her team in the office through to the carers who come and see mum. Whenever I need anything it is accommodated. The carers are warm, friendly and caring and always do a brilliant job. I would highly recommend
Helping Hands in Doncaster. Well done all and thank you

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Keith S (Brother of Client) published on 19 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands Doncaster have been outstanding in caring for my brother, who lives two hours away from me. Their communication is excellent-responsive by phone and email-and they really understand my concerns. The carers are kind, patient, and professional. I've spoken with three members of staff who
have all been fantastic with my brother and great at keeping me informed. I also really value their online portal, which lets me check visit reports, upcoming bookings, and updates. My main contact, is brilliant-empathetic, understanding, and always helpful. Staff in the office is also very efficient and kind. Helping Hands have given me real peace of mind, and I'm so grateful for the care and support they provide.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A B (Son of Client) published on 6 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly staff, nothing is too much trouble for them both at the point of delivery and in the office. They treat my mum with the greatest of respect despite her being confused and sometimes unwilling to get out of bed to have her wash and meals.
From Helping with medication delivery to washing
pots doing laundry and making meals or just providing a friendly chat. These ladies are fantastic.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah F (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the careers looking after my mum are really kind and have called me if there is something that they want to make me aware of. Giving me the confidence that my mum has had her medication is a weight off my mind. Thank you!

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from John G (Son of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We've used Helping Hands a number of time over the last 2 years and always found all of the care staff to be extremely professional as well as incredibly friendly. My 86 year old mother lives alone and independent thanks to the care that they provide. This gives our family full confidence that mum is
safe and secure in her own home and well looked after. The staff manage her pain medication and ensure she is always well fed and drinking plenty of fluids. Most of all she always enjoys their company and this is really important to the whole family.
The back office team are extremely responsive and always available to change times, fill in for appointments etc and this takes the pressure off myself particularly.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Karen B (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping Hands have provided a consistently high quality of service. All the carers have made sure mum has what she needs. If I ring with any extra requests the office staff have always done their utmost to help. Mum was really hesitant to get the extra help she needs but is now comfortable with the
agreed level of service and enjoys some new company each week.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S W (Daughter of Client) published on 30 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Helping Hands. All carers are lovely, empathetic, friendly, professional, caring, reliable, patient and thorough. It was a difficult change to my parents lives to accept care but they are always happy with the care they receive and always comment positively about their carers.
We can not thank all staff enough

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter W (Son of Client) published on 28 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is 89 this year. She has been unable to wash herself properly for a few months. As her son and full time carer, I was unable to assist in that respect.
I usually go away in October each year for a couple of weeks and my Sister stays to look after our mother, but this year my Sister advised
she was unable to do that.


As a consequence I thought I would give Helping Hands a try at my mothers personal care and if successful, have them cover my absence in October.


Despite my reservations (dread) about the process, the initial consultation/ needs assessment was pretty impressive. The first 1 hour visit was even more impressive. I had booked an hour thinking that since my mother can be, lets say, difficult but the whole process took less than 30 minutes. The carer was outstanding. So I changed the appointment to twice a week for 30 minutes. I am now working on the logistics for my October escape and confident that Helping Hands are more than capable of covering my absence.

Reply from Samuel Roberts, Partnership Manager at Helping Hands Home Care (Doncaster)

Thank you so much for taking the time to share your experience with Helping Hands.We understand how deeply personal and sometimes daunting it can be to invite someone new into your home to provide care for a loved one, especially a parent. We're truly delighted to hear that our team was able to put your mind at ease and deliver care that not only met but exceeded your expectations.It's heartening to know that your mother responded well to our carer's visit and that you felt reassured enough to adjust the care plan with confidence. Your kind words about our carer's professionalism and the efficiency of our initial assessment mean a great deal to us.We're pleased to be supporting you and your mother, and we hope your well-deserved October break goes smoothly, knowing she's in capable hands.With warmest regards,The Helping Hands Team

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ellen A (Daughter of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Helping hands have come in and transformed the care provision for my mum. The carers are so kind and professional. It feels like a partnership with them to look after my mum who has dementia. They are also very persuasive with my mum and make tablet, meals and trips out so much easier. The office is
super responsive and I love the full transparency on all the tasks and notes online. I am so grateful to the Helping Hands Doncaster team.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alan S (Son of Client) published on 27 May 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service for my mother has been mostly excellent. Some teething troubles as the start with instructions not being followed by the visitors but all quickly sorted. The branch are very helpful in accommodating any changes required. Online availability of visit notes is useful and reassuring.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.924)

Overview of Review Score

The Review Score of 9.9 (9.924) out of 10 for Helping Hands Home Care (Doncaster) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.924 for Helping Hands Home Care (Doncaster) is calculated as follows: ( (61 Excellents x 5) + (5 Goods x 4) ) ÷ 66 Ratings = 4.924

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Doncaster) is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 5 Jan 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (0)

Meet the Team (1)

Laura

Laura Barker

Job Title: Branch Care Manager

I began working in home care at 21, inspired by the amazing care my grandparents received. Over the years, I‘ve advanced through the ranks, earning a Level 5 in social care. At Helping Hands, I ensure expert, personalised care for clients. Proud of my Doncaster team, we go above and beyond. I live in North Yorkshire with my partner and daughters, balancing life as a mum, Branch Manager, and weekend horse rider.

Frequently Asked Questions about Helping Hands Home Care (Doncaster)

What Type of Services does Helping Hands Home Care (Doncaster) offer?

Helping Hands Home Care (Doncaster) offers Home Care.

How many Carers does Helping Hands Home Care (Doncaster) employ?

Helping Hands Home Care (Doncaster) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Doncaster) to verify any information. View our terms and conditions. Helping Hands Home Care (Doncaster) has an Enhanced Service - more info.