Helping Hands Home Care (Accrington)

4 Kestrel Court, Network 65, Bridgewater Close, Hapton, Accrington BB11 5NA
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8.5 4 Reviews
  • Helping Hands Home Care (Accrington), Accrington
Helping Hands Home Care (Accrington) provides a wide range of services depending on individual needs.

Support can be provided from regular visits throughout the week up to full-time live-in care for more complex health care needs.

The team always strives to provide the best care possible and listens closely to each individual's requirements, preferences and goals.

The branch covers Accrington, Blackburn, Burnley, Darwen, Great Harwood, Hapton, Nelson, Oswaldtwistle, Padiham, Rishton, Rossendale and the surrounding areas.
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Care Provided by Helping Hands Home Care (Accrington)

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £32.40
  • Weekly Live-in Care Fees: from £1675

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Accrington) to find out the exact price for your requirements.

Contact Helping Hands Home Care (Accrington) to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Helping Hands Home Care (Accrington) to get a personalised quote.

Good to Know

Group/Owner

Person in Charge

  • Sarah Phoenix (Branch Care Manager)

Helping Hands Home Care (Accrington) Reviews (4)

8.5

Helping Hands Home Care (Accrington) has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Accrington) has 4 reviews.

Overall Experience
  • 3
  • 1
  • 0
  • 0
  • 0
Date Published
  • 4
  • 1
  • 2
  • 2
  • 2
Reviewer Connection to Helping Hands Home Care (Accrington)
  • 3
  • 1
Total of 4, showing 1-4
Review from T W (Daughter of Client) published on 3 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands have been visiting my parents for over 2 years at lunchtime making lunch, sandwiches for their tea, giving medication and some housework. I have found them very professional at all times, always on time and communicate well. They will always contact me if they have any concerns about
my parents, all the care workers appear to enjoy their job and are very kind. I would highly recommend them.
Reply from Katie Rathbone, Customer Experience Specialist at Helping Hands Home Care (Accrington)Thank you for taking the time to leave us a review, we really do appreciate it.

We are delighted to hear that found Helping Hands to be professional, and communicate well, always contacting you if they have any concerns about your parents.

It is also amazing to know that our carers are kind, always on times and appear to enjoy their job.

We will be sure to pass on your feedback to the team, who will be pleased to read your comments.
Kindest regards
Katie
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Julie W (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had the pleasure of having daily nursing care for my father in the latter stages of dementia. From the very first contact the service was amazing. The management were always available to help,always looking to do their very best for me and dad. The nursing staff incredible always going the extra mile
whenever needed truly a credit to the profession.without doubt I could not have managed during this time without them and even when dad went into residential care they still went to see him settled. They were and are like extra family so much so that on dads passing they attended his funeral. Cannot praise the whole team enough, my dad loved them and so did I, we will be forever grateful.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila H (Wife of Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are courteous and helpful, so kind and treat my husband with the respect he deserves.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from L G (Daughter of Client) published on 13 March 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
On the whole staff are timely, friendly and see to Mums needs well.
Will always carry out any duties within and if we need anything extra such as bed changing it is always done.
I am very happy with the care received.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.5 (8.500)

Overview of Review Score

The Review Score of 8.5 (8.500) out of 10 for Helping Hands Home Care (Accrington) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Helping Hands Home Care (Accrington) is calculated as follows: ( (12 Excellents x 5) ) ÷ 12 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Accrington) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Nov 2024

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Sarah

Sarah Phoenix

Job Title: Branch Care Manager

I have worked in social care for 11 years, the last year being in home care. I am proud to
say that I am a manager for Helping Hands and can see the difference we help make in
keeping families together and at home for as long as possible. I enjoy spending time with
my family, going on holidays with them, watching football and reading.

Frequently Asked Questions about Helping Hands Home Care (Accrington)

What Type of Services does Helping Hands Home Care (Accrington) offer?

Helping Hands Home Care (Accrington) offers Home Care.

How many Carers does Helping Hands Home Care (Accrington) employ?

Helping Hands Home Care (Accrington) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Accrington) to verify any information. View our terms and conditions. Helping Hands Home Care (Accrington) has an Enhanced Service - more info.