Helping Hands Home Care (Aintree)

Office 7, 18 Clock Tower Park, Longmoor Lane, Liverpool L10 1LD
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9.8 16 Reviews
  • Helping Hands Home Care (Aintree), Liverpool
Through its wide range of services, Helping Hands Home Care (Aintree) aims to give the people they care for with as much independence as possible in their own homes.

The Aintree team covers care in North Liverpool, including Aintree, Bootle, Crosby, Hightown, Kirkby, Knowsley, Lydiate, Maghull, Sefton and the surrounding areas.

The dedicated team can offer support little and often or provide more in-depth assistance through live-in care.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.05
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Aintree) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Amy Johnson (Branch Care Manager)

Helping Hands Home Care (Aintree) Reviews (16)

9.8

Helping Hands Home Care (Aintree) has a Review Score of 9.8 (9.752) out of 10, based on 9 reviews in the last 2 years.
Over all time Helping Hands Home Care (Aintree) has 16 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Helping Hands Home Care (Aintree)
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Total of 16, showing 1-16
Review from L J (Niece of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Have found all staff pleasant professional friendly and caring.
Always on time and stay the full duration of the visit.
Check with client to ensure all needs have been met.
Would willingly recommend to other interested parties.
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Review from Jo C (Daughter of Client) published on 9 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a bad experience with another care firm, I contacted Helping Hands to care for my mum who has dementia. I cannot recommend their service highly enough. My mum is very comfortable with the same, regular carers and they have been reliable, genuine and nothing is too much trouble. I have been able
to organise extra care as needed and the flexibility of the service is outstanding.
The manager is very approachable and has popped by to assist with various issues and I have been informed of changes and issues consistently.
We have had to pause the care package whilst mum has been in respite care, and again this was no problem and communication has been great. The staff have been very professional and mum's needs have been met with understanding and dignity. Thank you so much Helping Hands!
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Review from Glen C (Son of Client) published on 11 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a very poor experience with another (local authority arranged) care company, I found Helping Hands to help expedite a hospital discharge that mandated some additional daily care visits, around 2 years ago. The team were quick to respond, and came out at very short notice to arrange a short term
care package, and outshone the other carer company in every way.
When my mum came home for extended hospital and supported care home period last August 2024, I immediately contacted helping hands again, as I felt confident that mum would be in safe hands.
Helping Hands (four members of staff especially but the whole care team) are exceptional.
They arranged doctors appointments if mum was unwell, collected prescriptions, went above and beyond in every way, and were always there for the full duration of the paid care visit (30 mins usually), whereas the other company were in and out in 10 mins flat.
HH would also help with shopping and other emergency asks. Mum passed away in May 2025
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Review from S B (Client) published on 10 March 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a client receiving care from Helping Hands Aintree I have to commend the professionalism and efficient work ethic employed by the pleasent and friendly staff who care. always prepared to do whatever is required they are on time well presented the office is easy to contact with any queries and if
an issue should arise things are dealt with promptly
Overall an excellent company
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Review from Pauline S (Daughter of Client) published on 26 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Care needs have been met in a considerate and kind way. When Mum was admitted to hospital, Helping Hands Home Care were very helpful and understanding with differing care needs at short notice.
Rota is sent each week so we know who will be coming and when. Really pleased with the care and service.
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Review from A F (Daughter of Client) published on 20 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has had care from this company for nearly a year. He has absolutely taken to his carers and they have been great with him. The company have frequently responded to changes in care needs, in amount of care required and changes to rotas that I know can be challenging. The carers have communicated
any issues they have found so that we can respond, and the managers have been fantastic with their access of communication channels and in pulling out all the stops to the rise of various challenges along the way. Communication is so important and this branch was far superior than another who looked after another family member. I and my family (including) Dad appreciate their help and Dad has really been enjoying the company he gets when they are there.
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Review from M F (Son of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I've been really pleased with the care provided for my father. In the time the Helping Hands team have been visiting, they have built a really good relationship with him and kept him safe, well and in good spirits.
The carers are all very friendly and all show great commitment to their roles.
Behind
the scenes, the management team have done a very professional job when responding to my father's changing needs at short notice and have been great to deal with.
This has been the first time I have been involved in organising a care package for a family member. It's been a difficult situation made very easy by the team. I can highly recommend them.
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Review from B M (Daughter of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
The lovely staff are very patient with my mum who has dementia and is not always cooperative. They are also great with my brother who is unable to communicate and has limited capacity to understand language.
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Review from Claire T (Daughter-in-law of Client) published on 17 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have been lovely and a massive help towards my family. My mother-in-law gets 3/4 visits a week and all the team have really become part of my mother-in-law's daily life.
Thank you again! My advice to families would be don't struggle alone, reach out and get help.
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Review from Colin L (Son of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I started using Helping Hands Home Care in September 2022 to help the family provide ongoing care and support for my elderly father who wishes to remain living at home for as long as possible. To date the care visits he has received have been first-rate. The carers always approach their work in a very
positive, kind and respectful manner with a smile on their face. They are also happy to work with you when you need to reschedule visits due to changing circumstances.
Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Thank you so much for leaving such a wonderful review for us! I'm thrilled to hear how happy you are with our service and that our carers have been so positive, kind and respectful! Always happy to help.
Best wishes.

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Review from Pat Y (Mother of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My adult son has received excellent care from the team at Helping Hands. Due to his mental health, it has been difficult in the past to arrange care, but the manager and her team have worked hard to accommodate his needs. He has now settled into a good routine with the care provided. He lives independently
and it was important to have the same person at each visit. This did take a couple of visits, but Helping Hands persevered with his constant requests and now he is really settled. All the staff are pleasant and easy to talk to. I have always felt that they hold my son's welfare as a priority and are flexible when needed. A great team.
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Review from R P (Daughter of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands are a very reliable service to deal with. They help to look after my elderly dad, who is living by himself now. All of the staff are very professional as well as being very friendly. Nothing is too much trouble. I would highly recommend Helping Hands for anyone needing some care, either
for themselves or a family member or friend.
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Review from David C (Son of Client) published on 1 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed care for my elderly mother, initially to give me peace of mind that she is ok when I'm not there. Unfortunately, she has deteriorated a little over time and needs assistance more and more. The care team at Helping Hands have been great, nothing is too much trouble and they are fully able to
adapt the care provided to suit her needs. I cannot thank you enough for all of the help and support given to both me and my mum.
Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Hi David,
This is such a lovely review, thank you so much! It's our absolute pleasure to provide support for your mother and I'm pleased to hear that we've been able to help you both out. Your kind feedback truly means the world to us!
Best wishes.

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Review from S F (Daughter of Client) published on 8 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I needed reliable care for my terminally ill mother over the last few months. She has recently passed away. Throughout, they treated my mother in a kind, respectful, and caring manner. They were able to any last-minute changes in plans and also supported the family throughout. Highly professional yet
caring. They were absolutely wonderful, and in my experience, would recommend them to anyone.
Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Thank you ever so much for leaving such a heartfelt review! It was our absolute pleasure to provide care for your mother, and I'm so pleased to hear how supported your family felt. Wishing you and your family all the best.
Best wishes.

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Review from Christine F (Daughter of Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are very grateful and pleased with the care that Helping Hands are providing my elderly mother.
Nothing is too much trouble, and the client's wishes are always met with a smile and the help done with kindness and dignity.
Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Hi Christine, thank you so much for leaving such a lovely review! It is our absolute pleasure to provide care for your mother, and I'm delighted to hear how happy you are with our service. Always happy to help!
Best wishes.

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Review from David B (Client) published on 28 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Helping Hands provided me with excellent care and support following a full hip operation. From my initial contact and throughout the period, they were most professional and helped me to rebuild my confidence and independence. On each daily visit, this was underpinned by a welcoming warmth and understanding
of meeting my needs and helping me to recover from my operation. I'm most appreciative of the care and support they provided and would not hesitate to recommend them.
Reply from Gill Walters, Branch Care Manager at Helping Hands Home Care (Aintree)

Hi David, thank you ever so much for leaving this glowing review! I'm absolutely delighted to hear how you have benefitted from our care and have been able to rebuild your confidence and independence following your hip operation. Always happy to help!
Best wishes.

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Current Review Score: 9.8 (9.752)

Overview of Review Score

The Review Score of 9.8 (9.752) out of 10 for Helping Hands Home Care (Aintree) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.852 for Helping Hands Home Care (Aintree) is calculated as follows: ( (46 Excellents x 5) + (8 Goods x 4) ) ÷ 54 Ratings = 4.852
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Aintree) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 6 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Amy

Amy Johnson

Job Title: Branch Care Manager

I have been in a care for over 20 years in a previous role and joined Helping Hands in April
2024. I am very passionate about caring for the elderly and keeping people at home if this
is their wish and aspiration. I am a mother to 2 school aged children and our spare time is
full of making lots of new memories as a family together.

Frequently Asked Questions about Helping Hands Home Care (Aintree)

What Type of Services does Helping Hands Home Care (Aintree) offer?

Helping Hands Home Care (Aintree) offers Home Care.

How many Carers does Helping Hands Home Care (Aintree) employ?

Helping Hands Home Care (Aintree) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Aintree) to verify any information. View our terms and conditions. Helping Hands Home Care (Aintree) has an Enhanced Service - more info.