Helping Hands Home Care (Rothwell)

30A Commercial Street, Rothwell, Leeds LS26 0AW
Review Us
9.5 15 Reviews
  • Helping Hands Home Care (Rothwell), Leeds
Helping Hands Home Care (Rothwell) helps people to remain in the comfort of their own homes and to live as independently as possible.

The Rothwell branch of Helping Hands offers a wide range of home care services, all tailored around each individual's specific needs, preferences and goals.

Care visits begin at 30 minutes for those who just need a little help around the home all the way up to 24-hour live-in care for people with more complex care needs.

Helping Hands Rothwell covers Rothwell, Robin Hood, Woodlesford, Lofthouse, Leeds, Methley Lanes, Outwood, Middleton, Belle Isle, Swillington, Great Preston, Kippax, Garforth and the surrounding areas.
Show Helping Hands Home Care (Rothwell) on the Map

Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1595

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Rothwell) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Kelly Jordan (Branch Care Manager)

Helping Hands Home Care (Rothwell) Reviews (15)

9.5

Helping Hands Home Care (Rothwell) has a Review Score of 9.5 (9.488) out of 10, based on 8 reviews in the last 2 years.
Over all time Helping Hands Home Care (Rothwell) has 15 reviews.

Overall Experience
  • 10
  • 5
  • 0
  • 0
  • 0
Date Published
  • 15
  • 7
  • 7
  • 8
  • 7
Reviewer Connection to Helping Hands Home Care (Rothwell)
  • 5
  • 5
  • 3
  • 1
  • 1
Total of 15, showing 1-15
Review from Jeanette H (Daughter-in-law of Client) published on 26 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
After contacting the Rothwell office I was given a quick appointment for the manager to visit and make an assessment of my mother in laws needs .I found the manager very professional, so kind and caring manner .Visits were quickly arranged to suit .
My mother in Law has found the help and care given
amazing , not only from the physical help but enjoys the company and kindness from the care staff .
I can only give praise to the carers , manager and office staff for their understanding and first class service.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from N S (Son of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff at the Rothwell branch have been absolutely brilliant in putting in more appropriate care for my mum whose care needs changed recently. They acted very quickly and made valuable suggestions to make things easier for my mum. It's great to know they are there on hand to support us and are always
contactable .
The actual carers who regularly visit my mum are fantastic and cannot do enough to help her with daily activities and provides both practical help and friendly reassurance to my mum.
I cannot recommend them enough.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan S (Daughter of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother has dementia and finds it almost impossible to cope with unfamiliar people.
Helping Hands Rothwell have worked extremely hard to provide a regular pattern of carers who my mother is familiar with and this has made a world of difference to her wellbeing and to my peace of mind as her daughter.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Mark F (Son of Client) published on 12 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My families engagement with Helping Hands team have been excellent from day 1. From working through what actual care package was required to providing the friendly and emotional support to both my parents. My interaction with the team in terms of the onsite 'Carers' and the team at the office in Rothwell
has always been professional and very respectful and knowledgeable. Having the local presence has always been a benefit. We would recommend the Helping Hands team for anyone that is in the position where these types of services are required.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jon W (Son of Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally ok.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from T S (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have had a good experience with Helping Hands, their team is professional, compassionate and always willing to go the extra mile to ensure quality care. The carers are friendly, well-trained and genuinely care about their clients wellbeing. Communication has been smooth, and any concerns are addressed
promptly.
There is always room for improvements, but overall the service has been reliable and supportive. I would highly recommend Helping Hands to anyone in need of quality care.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from B F (Client) published on 26 March 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally the teams of carers are good. Efficient, friendly and punctual, there are exceptional carers within the group. For the most part most of the carers carry out the procedures as requested but the first timers struggle and take some time to get into the swing of things. On the whole good/excellent
service and reasonable price.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from June F (Daughter of Client) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was struggling to cope on my own and desperate for helping to keep Mum well cared for in her own environment. I came across Helping Hands and they were a real lifeline for both me and Mum. Mum and I were apprehensive about getting help but we had no need to be, as soon as we were introduced to the
staff we felt we were in good hands. The ladies who take care of Mum are very kind and considerate. They do an amazing job and we are very grateful for the help and support.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Cherrill W (Daughter of Client) published on 2 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As Mum is not able to speak for herself, I can only say that my experience with Helping Hands has been very positive.
The carers, without exception, have been kind, considerate and patient.
At times she has been very ill, but I think due to their support and care, she pulls through. I could not
ask for more.
Reply from Lucy Housecroft, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Cherrill, thank you so much for leaving such a heartfelt review! It has made me so proud of the team that supported your Mum, and I'm delighted that she's pulled through as a result of our support and care. We're so grateful for your kind feedback.
With very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Grace M (Client) published on 13 October 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My husband and I were very pleased to have (word of mouth) about Helping Hands as old age and his dementia progresses. I am wife of 57 years and cvarer to him with my own mobility issues (strokes and fractures. He is on oxygen, four heart bypasses at 50 and many other medical needs to attribute the
nurses most days for dressing. However Helping Hands staff come and give him a good shower/shaving once a week. Which he appreciates and their expertise is welcomed. If we need more help from Helping Hands we know it is there.
Reply from Lucy Housecroft, Digital Marketing Executive at Helping Hands Home Care (Rothwell)

Hi Grace,
Thank you very much for leaving a great review for us! I'm happy to hear that you've been pleased with our service and that you and your husband both welcome our expertise and support. Your lovely feedback is greatly appreciated!
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J J (Client) published on 19 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find your care helpful, very kind and I really enjoy the visits and look forward to them.
Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi J J,
Thank you so much for leaving such a great review! I'm thrilled to hear how you look forward to our visits and that you find the care to be so helpful and kind. Always happy to help!
Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C W (Daughter of Client) published on 8 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been using these care services for almost a year now, and the great help and support they provide is a huge reassurance for us, the family.
They have lovely carers who really make a difference.
Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Thank you so much for this wonderful review! I'm so pleased to hear how we've been such a great help and support to your family and that we've been able to make a difference. I'll be sure to pass on your kind feedback to the team!
Best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sarah H (Daughter of Client) published on 28 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The team have always been so helpful since we began to use the service. Contacting the branch is easy with the phone answered promptly. Everyone goes out of their way to help and answer questions. Having the rota of who is planned to visit is really helpful and gives Dad an idea of who is coming/continuity.
The response to restarting Dad’s visits recently earlier than planned was fantastic, giving us peace of mind. We also appreciate the team endeavouring to support earlier visits to facilitate hospital appointments.
Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Sarah,
Thank you so much for leaving this amazing review! We're thrilled to hear how supported you and your Dad feel. It's a pleasure to provide care for him and we're just glad that we can provide you with the peace of mind you need that he is being looked after. Please do let us know if there's anything else we can do.
With very best wishes.

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Carolyn C (Niece of Client) published on 25 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The best thing we ever did was choose Helping Hands to care for my Uncle. The exceptional coordinators and the wonderful girls who care for my Uncle are truly amazing. I have noticed such a difference in my Uncle's mood and general well-being since we switched to Helping Hands. They are very professional
in all they do and most of all very caring. They have encouraged and succeeded in helping my Uncle to do things that he was finding difficult to do. Just this week on one of their visits my Uncle was very breathless. They rang his GP without hesitation and the coordinator informed me straight away. They really do go above and beyond. From recommending things to entertain my Uncle to making him really lovely plates of food. At last, I can be confident that all my Uncles needs are been met.
Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Carolyn,
Thank you ever so much for leaving such a heartfelt review! I'm absolutely delighted to hear how you've noticed a positive difference in your uncle's mood and that you're confident that all of his needs are being met - that's wonderful! Your kind feedback is very much appreciated, and we're always happy to help.
Best wishes

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Sheila T (Client) published on 3 August 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Both carers were friendly, sociable and very helpful.
Reply from Lucy Bavester, Branch Care Manager at Helping Hands Home Care (Rothwell)

Hi Sheila, thank you so much for leaving such a kind review. I'm pleased to hear how happy you are with our carers and that they were friendly and sociable. Always happy to help!

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.5 (9.488)

Overview of Review Score

The Review Score of 9.5 (9.488) out of 10 for Helping Hands Home Care (Rothwell) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.688 for Helping Hands Home Care (Rothwell) is calculated as follows: ( (35 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 48 Ratings = 4.688
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Rothwell) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 17 Jan 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (0)

Meet the Team (1)

Kelly

Kelly Jordan

Job Title: Branch Care Manager

I am proud to work for Helping Hands. My role as BCM is to ensure that customers are happy with the care given and that I comply with regulatory requirements and laws in place. I do this by reviewing care packages regularly and ensuring that communication is open and transparent. I am a kind and caring person who has a positive outlook.


I enjoy walking, meals out and spending time with loved ones.

Frequently Asked Questions about Helping Hands Home Care (Rothwell)

What Type of Services does Helping Hands Home Care (Rothwell) offer?

Helping Hands Home Care (Rothwell) offers Home Care.

How many Carers does Helping Hands Home Care (Rothwell) employ?

Helping Hands Home Care (Rothwell) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Rothwell) to verify any information. View our terms and conditions. Helping Hands Home Care (Rothwell) has an Enhanced Service - more info.