Helping Hands Home Care (Cheltenham)

Festival House, Jessop Avenue, Cheltenham GL50 3SH
Review Us
8.5 5 Reviews
  • Helping Hands Home Care (Cheltenham), Cheltenham
Helping Hands Home Care (Cheltenham) provides person-centred care to people in their own homes. All carers are fully trained and can offer care from as little as 30 minutes per week to help with household tasks all the way up to full-time live-in care.

The Cheltenham branch covers Bishops Cleeve, Charlton Kings, Cheltenham, Gotherington, Prestbury, Southam, Swindon Village, Tewkesbury and the surrounding areas.

The team enables people to remain where they feel the most comfortable, surrounded by loved ones.

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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Cheltenham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
Explain these funding types

Good to Know

Person in charge

  • India Hickey (Branch Care Manager)

Helping Hands Home Care (Cheltenham) Reviews (5)

8.5

Helping Hands Home Care (Cheltenham) has a Review Score of 8.5 (8.542) out of 10, based on 4 reviews in the last 2 years. Over all time Helping Hands Home Care (Cheltenham) has 5 reviews.

Overall Experience

  • 2
  • 3
  • 0
  • 0
  • 0

Date Published

5
3
4
4
1

Review from Ben O (Client) published on 25 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The helpers are all very friendly. They do any jobs around the house and light gardening.
Take me to appointments, etc. Go to the shops for me. I'd be lost without them.

Staff

Care / Support

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Treated with Dignity

Value for Money

Review from F M (Client) published on 3 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers come twice a week for 1/2 each visit. They cream my feet and often soak them first, which is why I need help as I cannot bend easily now.

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Review from Sylvia L (Client) published on 26 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with all the care I receive from Helping Hands. The love and care bestowed on us both when my husband was still alive took so much pressure off me and my family. I appreciate the care and support I still get.

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Treated with Dignity

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Review from V G (Client) published on 13 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have had visits from carers since early last year. They have all been kind and very pleasant. It is nice to have a variety of ladies come in to get my lunch and do various jobs. Some days they are the only people I see. They are all kind and helpful.

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Treated with Dignity

Value for Money

Review from I R (Client) assisted by family/friend published on 6 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carer has been friendly and has encouraged me to become involved in activities such as jigsaws and drives around the district. I would prefer visits in the morning if possible.

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Current Review Score: 8.5 (8.542)

Overview of Review Score

The Review Score of 8.5 (8.542) out of 10 for Helping Hands Home Care (Cheltenham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.292 for Helping Hands Home Care (Cheltenham) is calculated as follows: ( (11 Excellents x 5) + (9 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 24 Ratings = 4.292

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Cheltenham) is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 24 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

India

India Hickey

Job Title: Branch Care Manager

Joined: 2012

Hi, I‘m India, Branch Care Manager at Cheltenham. I‘ve worked in home care since 2012, joining Helping Hands the same year. I lead our team to provide person-centred care, promoting independence, choice, dignity, and privacy. I also recruit carers and work with healthcare professionals to ensure high standards.


Outside work, I love spending time with my partner and our two dogs, exploring the countryside, staying active, seeing family and friends, and playing netball in Worcestershire.

Frequently Asked Questions about Helping Hands Home Care (Cheltenham)

What Type of Services does Helping Hands Home Care (Cheltenham) offer?

Helping Hands Home Care (Cheltenham) offers Home Care.

How many Carers does Helping Hands Home Care (Cheltenham) employ?

Helping Hands Home Care (Cheltenham) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Cheltenham) to verify any information. View our terms and conditions. Helping Hands Home Care (Cheltenham) has an Enhanced Service - more info.