Helping Hands Home Care (Enfield)

Instant Offices, M25 Business Centre, 121 Brooker Road, Waltham Abbey EN9 1JH
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9.6 11 Reviews
  • Helping Hands Home Care (Enfield), Waltham Abbey
Helping Hands Home Care (Enfield) provides tailored care and support to people where they feel the most secure: their own homes.

With a wide range of services offered, the compassionate and skilled team can provide anything from short regular visits throughout the week to full live-in care for more complex needs.

Carers are on hand to assists as much or as little as the person in their care likes with the goal of enabling them to be as independent as possible.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £33.65
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Enfield) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Kim Hogan (Branch Care Manager)

Helping Hands Home Care (Enfield) Reviews (11)

9.6

Helping Hands Home Care (Enfield) has a Review Score of 9.6 (9.626) out of 10, based on 8 reviews in the last 2 years.
Over all time Helping Hands Home Care (Enfield) has 11 reviews.

Overall Experience
  • 10
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Date Published
  • 11
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Reviewer Connection to Helping Hands Home Care (Enfield)
  • 3
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Total of 11, showing 1-11
Review from Carole S (Daughter of Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is 93 with Dementia and is still living at home. We started with a few visits a week from Helping Hands at the beginning of July 2025 to help me out with her care and are gradually increasing the amount of visits each week.
My mum is very pleased with all the care she has received. She tends
to have the same carer when possible which is better for her and she really likes her carer who is professional, kind and caring and who enjoys a laugh with my mum.
I have also been very pleased with the carer's vigilance around my mum's medication and the quick response when my mum was not there at a visit time.
It has also been very easy to deal with the admin side of matters. Requesting extra visits at short notice has been dealt with so efficiently and rotas are sent out promptly. Billing has been accurate and clear.
All in all a great service-thank you.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Enfield)

Thank you for taking the time to leave us such wonderful review, we really do appreciate it.
We are Happy to hear your Mum is very pleased with all the care she has received so far and tends to have the same carer when possible which is great for building up the relationship between them.
It is also great to here Mum's carer is kind, caring, professional and enjoys a laugh with your mum alongside being vigilant with her medication and acting quickly when Mum is not there for a visit.
Thank you for also letting us know you have found the admin side of things very easy to deal with and requesting extra visits at short notice have been dealt with efficiently.
Lastly it is great to hear billing has been accurate and clear with an all round great service being provided.
We will now be sure to pass on your kind feedback and thanks to the team at Enfield.
Kindest regards

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Review from Peter F (Son of Client) published on 28 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our carer is always on time, always very friendly and carries out her duties with compassion and a high level of professionalism.
We are very pleased with the overall service and support from Helping Hands.
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Review from L G (Niece of Client) published on 22 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our uncle was in need of extra help with domestic chores. As a family we went and cleaned our uncle's house to the best of our ability in a weekend. When we next visited the house it was immaculate and had been kept up to cleanliness we had left it if not better. The carers have made an excellent job
and we were so pleased with their efforts. We will be due to visit soon and hope to see the same results as before. Thank you.
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Review from J M (Niece of Client) published on 20 August 2025 Submitted via Website • Report
Overall Experience 4.0 out of 5
We are very happy with this care company. My uncle enjoys their visits. They make us aware of any problems, and we sort them out together.
He went out with friends without telling anyone, the carers were very quick to let us know, and tried looking for him. Luckily he returned home, non the wiser
about all the panic he'd caused.
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Review from Merritt G (Son of Client) published on 18 August 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very happy with the hourly care I received from Helping Hands over the last couple of years for my parents who had dementia. They finally had to go in a home due to both of them breaking their hips this year within 6 weeks of each other.
I would highly recommend this company.
Caring staff both on
the front line and in the office.
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Review from Janice H (Wife of Client) published on 17 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Continuity of carer who has built up a good relationship with husband and myself. Punctual, respectfull. Shows dignity. Friendly, communicates well. Polite to anyone else in the property. Always tidies up. Gives constant feedback.
Office staff are very helpfull too.
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Review from D O (Daughter of Client) published on 13 February 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The carer who visited my father was very caring and friendly. She quickly put him at ease and made every effort to ascertain and then meet his needs. The pre-assessment was thorough and again my father was put at the heart of the process by the assessor.
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Review from Sandra N (Niece of Client) published on 21 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle has received the care and support of the Helping Hands Enfield team for a long time now. All his daily needs are met, and his flat is warm, clean and tidy. The carers try very hard to get him out for a short walk or go shopping, but unfortunately, he rarely engages with anything. They know
him well and understand all his issues and struggles with life. He has a long history of poor mental health and subsequently, his behaviour is extremely challenging to deal with. The support I received personally from the manager and other staff members is really appreciated too. There are times when I contact them just to ‘offload’ after dealing with my uncle, without their help I don’t think I would cope with him and I thank them for that support.
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Review from Nikki B (Daughter-in-law of Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Helping Hands team are the absolute best! Nothing is too much trouble, and they do all they can to keep their clients happy; they pay attention to detail and understand that even the smallest of requests matter. My mother-in-law has regular visits from the same carer who helps her to go out for
walks locally, takes her shopping or to the bank and helps with light cleaning and meal preparation as needed. This has made all the difference, and the support she gets helps her to maintain her independence in her own home. The carers are kind, professional and reliable, and the personal touches mean a lot. Special mentions to the care coordinator and our favourite carer, but the rest of the team are amazing too. I have nothing but good things to say about this exceptional team. Last year we also organised short-term live-in care through Helping Hands following a hip operation, this is done through a different team, but again the standard of carers and the service provided was excellent.
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Review from Christopher L (Son of Client) published on 20 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
The whole team at Helping Hands Home Care (Enfield) have been excellent in all respects, going far beyond what I would expect and demonstrating that ‘care’ is much more than just doing a job. They have made a huge difference and I would give 6 stars if I could. That goes for the manager, and staff who
have all be great. Particularly appreciate the advice and support to make informed decisions about what to do next.
Reply from Kim Hogan, Branch Care Manager at Helping Hands Home Care (Enfield)

Thank you so much for this wonderful review and the five stars! I'm so delighted that we've been able to make a huge difference and that you appreciate all of our advice and support - that's brilliant. We're always here to help!
Best wishes.

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Review from Sara P (Daughter of Client) published on 7 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I had been using another agency for a fortnight and it wasn't reliable. A friend recommended Helping Hands Home Care (Enfield). They couldn't have been more helpful, they came round the next day to chat and by lunchtime I had a full rota. The three carers started the next working day and have been first
class, kind, chatty and efficient. My Mum is happy, well looked after and nurtured. I wouldn't hesitate to recommend this service. My mind is at rest, having been the sole carer for so many years and now my ill health putting a stop to that it is a complete weight off my mind. I wish I'd done it before.
Reply from Kim Hogan, Branch Care Manager at Helping Hands Home Care (Enfield)

Hi Sara,
Thank you ever so much for leaving this glowing review! I'm beyond thrilled to hear how we've been able to put your mind at rest as your mum is happy and well looked after by our carers. Your kind words mean the world to us - always happy to help!
Best wishes,

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Current Review Score: 9.6 (9.626)

Overview of Review Score

The Review Score of 9.6 (9.626) out of 10 for Helping Hands Home Care (Enfield) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.826 for Helping Hands Home Care (Enfield) is calculated as follows: ( (38 Excellents x 5) + (8 Goods x 4) ) ÷ 46 Ratings = 4.826
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Enfield) is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 15 Jun 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Kim

Kim Hogan

Job Title: Branch Care Manager

About me


My name is Kim, and I am the Branch Manager for Helping Hands in Watford.


I was born in London and lived there until moving to Hertfordshire. I have lived in Hertfordshire for 19 years and I have worked in the care industry for over 30 years. I am really passionate about supporting others and enjoy working with my team of carers and enabling our customers across the area to live independently within their own homes.


Experience and expertise


Kim has vast experience working with a range of different agencies including local authorities, social workers and medical staff. She enjoys working as part of a team and is very hands-on. She holds many qualifications including a Level 5 Diploma in Health and Social Care.


In her personal life, Kim has provided palliative care to her father and therefore has the skills and empathy to support others in their time of need.


Why I chose Helping Hands


I’m looking forward to working within the Helping Hands team, as they have a good ethos. All of their staff get the training and support that is needed so that they can deliver the very best in-home care.

Frequently Asked Questions about Helping Hands Home Care (Enfield)

What Type of Services does Helping Hands Home Care (Enfield) offer?

Helping Hands Home Care (Enfield) offers Home Care.

How many Carers does Helping Hands Home Care (Enfield) employ?

Helping Hands Home Care (Enfield) employs 50 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Enfield) to verify any information. View our terms and conditions. Helping Hands Home Care (Enfield) has an Enhanced Service - more info.