Helping Hands Home Care (Rainham)

Studio 13, CEME Innovation Centre, Marsh Way, Rainham RM13 8EU
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8.3 2 Reviews
  • Helping Hands Home Care (Rainham), Rainham
Helping Hands Home Care (Romford) offers high-quality home care, delivered exactly how, where and when you want it.

Based in Romford, the team covers Barking, Chadwell Heath, Dagenham, Hornchurch, Ilford, Rainham, Romford, and the surrounding areas.

Services can be provided from as little as regular 30 minute calls throughout the week all the way up to 24-hour live-in care for more complex needs.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands
  • Transportation Service

Nursing / Nurse Led Care

  • PEG Feeding
  • Stoma Care
  • Medication Assistance (Intravenous)
  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: from £34.60
  • Weekly Live-in Care Fees: from £1745

We charge half hour, 3/4 hour and hourly rates, plus a flat travel charge of £4.50 per visit. We also provide waking and sleeping night services. Full costings can be provided.

These prices are only a guideline, please contact Helping Hands Home Care (Rainham) to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Person in charge

  • Nicola King (Branch Care Manager)

Helping Hands Home Care (Rainham) Reviews (2)

8.3

Helping Hands Home Care (Rainham) has a Review Score of 8.3 (8.333) out of 10, based on 2 reviews in the last 2 years.
Over all time Helping Hands Home Care (Rainham) has 2 reviews.

Overall Experience
  • 2
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Date Published
  • 2
  • 2
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Reviewer Connection to Helping Hands Home Care (Rainham)
  • 1
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Total of 2, showing 1-2
Review from Susana M (Client) published on 4 September 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
A particular staff member has been an absolute blessing in caring for my elderly mother. Her proactive and compassionate approach goes far beyond expectations. She consistently looks for ways to improve my mum's daily routine-from taking her shopping to various supermarkets to ensure she gets the items
she truly enjoys, to defrosting her freezer, and even helping out in the garden.
Nothing is ever too much trouble for this member of staff. Her dedication has been invaluable not only in meeting my mother's day-to-day care needs but, more importantly, in supporting her mental wellbeing. The kindness, patience, and genuine concern she has shown have made a profound difference in my mum's life-and in mine.
I honestly can't express how thankful I am for everything this staff member does. She is a true gem and an outstanding example of what excellent care looks like.
Reply from Katie Rathbone, Home Manager at Helping Hands Home Care (Rainham)

Thank you for taking the time to leave us such a wonderful review, we really do appreciate it.
We are pleased to hear a particular carer has been an absolute blessing in caring for your mother and that you feel her proactive and compassionate approach has gone far beyond your expectations.
It is also amazing to hear that she is consistently looking for ways to improve your Mum's daily routine and this along with her dedication, kindness, patience and genuine concern is truly helping to support your Mother's mental well-being and has also made a difference to both yours and your Mum's life.
We will be sure to pass on your lovely feedback and thanks to the team at Rainham.
Kindest regards

  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Laura S (Daughter of Client) published on 3 April 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The women who have cared for my mum have been amazing. My mum has related to them as family and they have shown love and care and patience with her.
It was always easy to talk to someone in the office and the app to see the visitor reports is such a great way of knowing what's going on when you are
not there.
Thank you to all the staff members and so many more who have listened to me cry and moan too. They have proven to be a great support to mum and when I have seen them I have always known that my mum is going to be safe and happy.
Thank you
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 8.3 (8.333)

Overview of Review Score

The Review Score of 8.3 (8.333) out of 10 for Helping Hands Home Care (Rainham) is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 2 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.833 for Helping Hands Home Care (Rainham) is calculated as follows: ( (11 Excellents x 5) + (1 Satisfactorys x 3) ) ÷ 12 Ratings = 4.833
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Helping Hands Home Care (Rainham) is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Nov 2022

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Nicola

Nicola King

Job Title: Branch Care Manager

I started at Helping Hands as a carer and worked my way to Branch Care Manager over three years. I lead my team to deliver high-quality care, building strong relationships with customers and their families. My passion for care grew from personal experience supporting my mum through her battle with leukaemia. I‘m proud of our skilled, compassionate team in Rainham.


Outside work, I enjoy road trips with my daughter, Nancy and love travelling, especially to Cyprus and the Isle of Wight.

Frequently Asked Questions about Helping Hands Home Care (Rainham)

What Type of Services does Helping Hands Home Care (Rainham) offer?

Helping Hands Home Care (Rainham) offers Home Care.

How many Carers does Helping Hands Home Care (Rainham) employ?

Helping Hands Home Care (Rainham) employs 30 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Helping Hands Home Care (Rainham) to verify any information. View our terms and conditions. Helping Hands Home Care (Rainham) has an Enhanced Service - more info.