Oice Support Services

Office 65, Danston House, Danston Road, Chesterfield S41 9QD
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9.1 10 Reviews
  • Oice Support Services, Chesterfield
Oice Support Services Ltd strives to be the most significant, best in class, providing superior domiciliary and supported living services to a range of service users across the United Kingdom.

Aims and objectives

•        To deliver consistent excellent domiciliary and supported living services that promote service user growth and independence to the best level possible.
•        To provide high quality care and support services that promote diversity and are cognisant of service users’ unique needs. Hence, services are person centred.
•        All packages are set up for service user needs to ensure that the level of support and care needed for their daily functioning is adequately provided to allow them to live as independently as possible in their own homes or in a supported living services as a last resort.
•        To enable service users to meet their health, emotional and support needs.
•        To promote and maintain positive relationships that benefit the service users to develop their identity, self-respect and caring for their own well-being.
•        To work in partnership with the Multi-Disciplinary Teams, and relevant professionals in the field of education, occupation, health, and other professionals to ensure the service users are enabled to maximise their potential.
•        To enable service users to be empowered to make choices and decisions in all areas of their lives.
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Care Provided by Oice Support Services

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Medication Assistance (Oral)
  • Companionship

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Cancer Care
  • Palliative / End of Life Care
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Hospital Discharge

Good to Know

Owner

  • Oice Support Services Ltd

Person in Charge

  • Enock Anane (Manager)

Oice Support Services Reviews (10)

9.1

Oice Support Services has a Review Score of 9.1 (9.113) out of 10, based on 8 reviews in the last 2 years.
Over all time Oice Support Services has 10 reviews.

Overall Experience
  • 8
  • 1
  • 0
  • 0
  • 1
Date Published
  • 10
  • 0
  • 4
  • 8
  • 2
Reviewer Connection to Oice Support Services
  • 6
  • 2
  • 1
  • 1
Total of 10, showing 1-10
Review from C S (Client) published on 1 April 2025 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Overall good staff who visit great staff in office not as good sometimes, when ring no answer and don't ring bag, would be issue if emergency but overall good company.
Reply from Enock Anane, Director at Oice Support Services
Thank you for taking the time to share your feedback with us. We're delighted to hear that you have a positive experience with our visiting staff. They are truly committed to delivering excellent…read more
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Review from Lucy V (Client) published on 7 March 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Absolutely amazing company. They go above and beyond to support and listen to any requests. Nothing is to much for them. They are extremely prompt and the carers are so supportive and caring i always look forward to the visits. All I can add is THANK YPU!
Reply from Enock Anane, Director at Oice Support Services
Thank you ever so much for your kind review. We're delighted to hear that you've had such a positive experience with our company. It's our purpose to go above and beyond, ensuring your satisfaction…read more
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Review from B S (Daughter of Client) published on 11 February 2025 Submitted via Website • Report
Overall Experience 1.0 out of 5
Oice Scarborough branch. Care provided was appalling there was no respect, no dignity no compassion, and the two that came everyday was rude, didn't follow her needs, no nothing for an end of life patient, and leaving mum in pain and in tears after not using the slide sheet and moved her about like
a rag doll, even after telling them loads of time to use the slide sheet they didn't always do it. They was no sooner in the house and gone within 15 minutes and to care for an end of life person takes longer to provide the care she needed and the time they was supposed to be here was 1/2 hour per day, excuses to car broken down several occasions. Coming to the house with aprons and gloves already on. This company wants shutting down, end of. After complaints and a safeguard put in place they didn't even have the respect to apologise. This experience has left me angry since mum passed away Oct 2024. Others should know and not have the same done to them what she and I had to deal with everyday.
Reply from Enock Anane, Director at Oice Support Services
We appreciate your feedback on the care provided at our Oice Scarborough branch. We regret the negative impact on your family and have taken your concerns seriously. Despite addressing your initial…read more
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Review from L R (Daughter of Client) published on 6 February 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Several months ago Mum came home from hospital unable to walk, confused and depressed. She was 90 and up until this point independent. That first evening waiting for her carers she was scared and shaking at the thought of two strangers coming to take her to the bathroom etc. Within minutes of them arriving,
they had calmed and reassured her cheerfully, they took care of all her needs with absolute consideration, expertise and kindness. They are still a huge part of my parent's lives, enabling them to stay in their own home but more than that, they have become friends, always treating Mum and Dad (94) with respect and kindness. My siblings and I rest easy knowing they are in such capable hands. Oice you should be very proud.
Reply from Enock Anane, Director at Oice Support Services
Thank you so much for sharing this wonderful feedback about the care and support your mum and dad have received. It means a lot to know that our team has been able to make such a positive impact on…read more
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Review from V W (Client) published on 22 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Wonderful caring ladies. Able to have a laugh and all with them. Came to me as carers, leave as friends. Wonderful.
Reply from Enock Anane, Director at Oice Support Services
Thank you for sharing your positive feedback about our service. Your review means a lot to us, and we genuinely appreciate the time you took to provide your thoughts. It was a pleasure serving you,…read more
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Review from J E (Son of Client) published on 7 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was looked after extremely well, all his needs were met and nothing was ever too much trouble for the carers. I was able to change the length and intervals of care visits very easily with a call to the main office.
Reply from Enock Anane, Director at Oice Support Services
Thank you for taking the time to provide feedback on our service and the care provided for your loved one. Your input is valuable to us as we strive to continuously improve the quality of care we…read more
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Review from T B (Client) assisted by family/friend published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent level of care and attention to detail. Nothing too much trouble.
Reply from Enock Anane, Director at Oice Support Services
Thank you for taking the time to provide feedback about your experience with our service. We greatly value your feedback, as it is important for us to understand your needs and continuously improve…read more
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Review from R P (Client) assisted by family/friend published on 9 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers have been polite, caring and reliable.
Reply from Enock Anane, Director at Oice Support Services
Thank you for taking the time to complete these review forms. Your feedback is invaluable to us, as we are dedicated to providing excellent care to all our clients.
Your input allows us to…read more
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Review from H M (Wife of Client) published on 1 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since our first meeting, when the initial assessment was done, communication has been very good, so issues could be resolved quickly.
The carers are very competent and friendly and manage my husband well. We, the family, are notified of any deterioration/changes regarding his care.
I would recommend
this company.
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Review from J R (Client) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Very good and caring.
They provide excellent care.
I get treated with respect.
I feel comfortable at home.
I will strongly recommend their services to everyone who needs care at home.
Great value for money.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.1 (9.113)

Overview of Review Score

The Review Score of 9.1 (9.113) out of 10 for Oice Support Services is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.4 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.413 for Oice Support Services is calculated as follows: ( (35 Excellents x 5) + (5 Goods x 4) + (1 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 46 Ratings = 4.413
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Oice Support Services is based on 7 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 = 4.7
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (1)

Christina

Christina Mensa Wonkyi

Job Title: Care Coordinator Joined: 2023

Introducing our dedicated Healthcare Assistant!


We are delighted to introduce our newest member of the healthcare team – our competent and compassionate Healthcare Assistant. With extensive training and a genuine passion for providing quality care, they are committed to supporting patients and ensuring their well-being.


Our Healthcare Assistant plays a crucial role in assisting healthcare professionals and enhancing the patient experience. They excel in various tasks such as monitoring vital signs, assisting with personal hygiene, and facilitating daily activities. Their warm and friendly demeanour creates a comforting atmosphere for patients, making them feel valued and cared for.


Equipped with exceptional communication skills, our Healthcare Assistant excels in seamlessly connecting with patients, their families, and the broader healthcare team. They understand the importance of active listening and empathetically addressing any concerns or queries.


Committed to maintaining the highest standards of care, our Healthcare Assistant actively participates in continuous professional development. They stay up to date with the latest healthcare practices, ensuring they consistently provide the best possible care to patients.


Our team is truly fortunate to have such a dedicated Healthcare Assistant on board. Their presence and exceptional skills contribute significantly to delivering outstanding healthcare services to our valued patients.


Their dedication and commitment will undoubtedly make a positive impact on our patients' lives.

Frequently Asked Questions about Oice Support Services

What Type of Services does Oice Support Services offer?

Oice Support Services offers Home Care.

How many Carers does Oice Support Services employ?

Oice Support Services employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Oice Support Services to verify any information. View our terms and conditions. Oice Support Services has an Enhanced Service - more info.