Genius Care Reviews (5)
8.5
Genius Care has a Review Score of 8.5 (8.500) out of 10, based on 2 reviews in the last 2 years.
Over all time Genius Care has 5 reviews.
Review from D S (Wife of Client) published on 16 December 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We started our care journey with Genius Care in June 2024 when my husband's health deteriorated. The care we receive each day is wonderful, all of the staff are very friendly, helpful and caring towards us both, always very cheerful and upbeat, always with a smile. The company are very professional,
easily contactable and always willing to help with any request. I was really struggling to cope myself and to keep my husband at home but Genius Care has made this possible and we look forward to their calls every morning and evening, I would be lost now without them.
Genius Care also provides a sitting service which allows me a couple of afternoons each week to have a break away from home, I have always felt very confident in each member of staff that has been assigned to sit with my husband knowing they would take great care in my absence. Thank you.
Genius Care also provides a sitting service which allows me a couple of afternoons each week to have a break away from home, I have always felt very confident in each member of staff that has been assigned to sit with my husband knowing they would take great care in my absence. Thank you.
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Review from Gillian C (Daughter of Client) published on 4 September 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We started using Genius Care because Mam has dementia and she was losing her mobility. The care we received was excellent all the carers were always happy to see us.
I received invaluable support from Genius Care even though they were really there for Mam.
I knew I could call when having a melt
I received invaluable support from Genius Care even though they were really there for Mam.
I knew I could call when having a melt
and the most important thing I knew someone would always answer.
Thank you Genius Care for being there to help me through the hard yards. I really couldn't have done it without you all.
Thank you Genius Care for being there to help me through the hard yards. I really couldn't have done it without you all.
Reply from Comfort Dina, Manager at Genius Care
Thank you for your helpful review. It is always a pleasure being a part of your family story.
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Review from Mandy E (Daughter of Client) published on 30 November 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was delighted with the care given to my mum. Carers were respectful and attentive, often going "the extra mile", for example, ringing later in the day after a morning visit when mum hadn't felt well, and more recently, visiting her in hospital. Communication between myself and Mum's carers was easy
and I always felt she was really well looked after. I can't thank Genius Care enough.
Reply from Comfort Dina, Manager at Genius Care
It was good looking after your mum. Thank you for your review.
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Review from Helen W (Daughter of Client) published on 28 November 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We have used Genius Care for over a year now and are extremely happy with them. They provide care for my mum and are always friendly, polite and full of smiles. The care they provide to Mum is of a very high standard and we have a lovely team looking after her.
Reply from Comfort Dina, Manager at Genius Care
It has been a pleasure serving your mum. Thank you for your review of Genius Care.
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Review from Karen G (Daughter of Client) published on 28 November 2022
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I was unsure about this company with them being relatively new and having no reviews to read. However, since they started caring for my mother everything has gone extremely well so far. Very respectful and attentive to her care and well-being. Very happy so far.
Reply from Comfort Dina, Manager at Genius Care
Thank you for your review of Genius Care. It has been a pleasure serving your mum.
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Value for Money
Current Review Score: 8.5 (8.500)
Overview of Review Score
The Review Score of 8.5 (8.500) out of 10 for Genius Care is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 2 Reviews in the last 24 months.
- The score for the number of positive Reviews is 3.5 out of 5 from 2 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Genius Care is calculated as follows: ( (11 Excellents x 5) ) ÷ 11 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Genius Care is based on 2 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 = 3.5 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
