Review from Rebecca C (Daughter of Client) published on 5 April 2023
Submitted via Website • Report
Overall Experience5.0 out of 5
Honestly, they have gone above and beyond for my mum. They kept her place open when she was in the hospital and adapted to new needs.
One gentleman attended meetings with us and negotiated regarding hours and support. They genuinely care about my mum, and as a professional working with care agencies
in my role, I know the quality they provide!
When I ask for hair washes or particular clothes, it's never a problem, and I don't have to worry. One lady was happy to discuss care options and listen to the difficulties...
They have so much experience and can see the whole picture and impact on us all, and have ideas to offer.
I honestly can't recommend them highly enough!
Thank you, thank you, thank you.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Overview of Review Score
Regulatory Rating
Care Quality Commission (CQC) Rating
Date:
4 Oct 2022
Overall
Good
Caring
Good
Effective
Good
Responsive
Good
Safe
Good
Well-led
Good
Key
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - the service is performing exceptionally well.
Good - the service is performing well and meeting our expectations.
Requires improvement - the service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - the service is performing badly and we've taken enforcement action against the provider of the service.
No rating/under appeal/rating suspended - there are some services which we can't rate, while some might be under appeal from the provider. Suspended ratings are being reviewed by us and will be published soon.
Ticks and crosses
We don't rate every type of service. For services we haven't rated we use ticks and crosses to show whether we've asked them to take further action or taken enforcement action against them.
There's no need for the service to take further action. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service.
The service must make improvements.
At least one standard in this area was not being met when we inspected the service and we have taken enforcement action.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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