Lica Homecare Reviews (8)
9.3
Lica Homecare has a Review Score of 9.3 (9.250) out of 10, based on 4 reviews in the last 2 years.
Over all time Lica Homecare has 8 reviews.
Review from Donna L (Daughter of Client) published on 25 September 2025
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
My mother has had the good fortune of being cared for by Lica for about 18 months. She receives 4 visits per day from a lovely group of staff who work rotating shifts. They are all really friendly and professional and will go out of their way to help. Each day comes with different challenges (some
not nice) but the carers deal with these challenges brilliantly (my mother feels bad about some of the things they need to deal with but the carers always say nice things to make her feel better). The carers have come up with ideas to improve my mum's wellbeing as she struggles through her age related illnesses. My mum always has a story to tell about the care she received that day (usually funny ones). Fantastic company, Fantastic people and they most certainly care. Thank you for all you do.
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Review from Alan G (Son of Client) published on 7 July 2025
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
I am very happy with the level of care that Lica provide. All members of staff, from the top to the bottom, are very approachable and helpful. Everyone within Lica are involved with mums care and I have absolutely no worries with the level of care that she gets. All staff are also very polite and professional
and am delighted that they are looking after my mum.
Reply from Mark Delaney, Office Manager at Lica Homecare
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Review from C W (Daughter of Client) published on 4 January 2024
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lica Homecare has been an absolute blessing for our family. Their care for my mum extends far beyond fulfilling her needs; they embrace our entire family with warmth and compassion. They take the time to genuinely listen, showing a profound understanding and placing the client at the core of every action.
Their support knows no bounds – nothing is too much trouble for them.
The consistency of their service is truly commendable, making each visit a highlight for my mum. Lica Homecare doesn’t just offer assistance; they create an atmosphere of comfort and trust. It's evident that their dedication is unwavering, providing invaluable support that has become an essential part of our lives. We're immensely grateful for their outstanding care.
The consistency of their service is truly commendable, making each visit a highlight for my mum. Lica Homecare doesn’t just offer assistance; they create an atmosphere of comfort and trust. It's evident that their dedication is unwavering, providing invaluable support that has become an essential part of our lives. We're immensely grateful for their outstanding care.
Reply from Mark Delaney, Office Manager at Lica Homecare
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Review from Andrew S (Son of Client) published on 4 January 2024
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Lica Homecare have provided an excellent service, every day. Professional, friendly and attentive.
Reply from Mark Delaney, Office Manager at Lica Homecare
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Review from Susan R (Daughter of Client) published on 26 October 2023
Submitted via Postal Card • Report
Overall Experience
5.0 out of 5
5.0 out of 5
We've been with Lica Homecare for about 2 years now and in all that time we have had no issues whatsoever. Their level of care far exceeds any care company we have had in the past from the management team to the staff in the office to the carers who visit our home. Every single one of them goes out
of their way to make sure Dad has everything he needs, nothing is a bother for them. They don't just dish out medication and 'ping' some food and runoff, they always have time to chat and have a bit of banter with Dad and he enjoys their company very much! In the time leading up to Mum's passing all the staff went above and beyond to make things as easy as they could for us and were there for the whole family! swapping things around, dropping in, contacting us etc. And we were very grateful for their support!
The people at Lica Homecare aren't just 'carers' they are people who care! That is why we are delighted to have them as part of our family!
(Before Mum passed they spent a lot of time chatting to Mum and she was very fond of them).
The people at Lica Homecare aren't just 'carers' they are people who care! That is why we are delighted to have them as part of our family!
(Before Mum passed they spent a lot of time chatting to Mum and she was very fond of them).
Reply from Mark Delaney, Office Manager at Lica Homecare
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Review from James W (Son of Client) published on 11 July 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
The staff and management have been fantastic and listened to all my mother's needs from day one. She has problems with her nerves and has trouble with people she doesn’t know. The management understood this and took the time to help my mum get to know the care staff who would be in on a daily basis,
and they made sure she’s had the same carers from the beginning. The management attends themself if any shifts need filling to keep the same core of staff to stop my mother from feeling uneasy. I can’t thank them enough for the support and care they give my mother, they’ve become more like part of the family with a fantastic work ethic and ease of routine. It’s great to feel relaxed and know when I’m working, my mother is in good hands. Highly recommend it.
Reply from Mark Delaney, Office Manager at Lica Homecare
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Review from Alan G (Son of Client) published on 18 May 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
An absolutely fantastic team of caregiving people. This company is in a different league when it comes to caring in your own home. Thanks very much to the whole team.
Reply from Mark Delaney, Office Manager at Lica Homecare
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Review from Ian M (Client) published on 17 April 2023
Submitted via Website • Report
Overall Experience
5.0 out of 5
5.0 out of 5
Two personal visits per day, which are absolutely necessary, by interested carers. Friendly social interaction with attention to detail required by the individual. Very competent and consistent service. Telephone calls, in and outgoing, flawless. As required no names mentioned, but several members of
staff worthy of explicit praise. In a word, beneficial.
Reply from Mark Delaney, Office Manager at Lica Homecare
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Current
Review Score: 9.3 (9.250)
Overview of Review Score
The Review Score of 9.3 (9.250) out of 10 for Lica Homecare is based on a) the Average Rating and b) the number of positive Reviews.
- The Average Rating is 5.0 out of 5 from 4 Reviews in the last 24 months.
- The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.
Detailed Breakdown of Review Score
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
- 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Lica Homecare is calculated as follows: ( (24 Excellents x 5) ) ÷ 24 Ratings = 5
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5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Lica Homecare is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25 - When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
- If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
