KEPA Care Solutions Ltd

Ground Floor, Suite D, Cliffe House, Anthony’s Way, Medway City Estate, Rochester ME2 4DY
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9.5 8 Reviews
  • KEPA Care Solutions Ltd, Rochester
KEPA Care provides specialist support for adults under 65 with complex learning disabilities and Autism. KEPA Care delivers flexible, person-centred services in people’s own homes, supported accommodation, and community settings, ensuring support is tailored to individual needs, preferences, and aspirations.

KEPA Care focuses on promoting independence, skill development, and confidence, enabling people to maintain successful tenancies and live safe, meaningful, and fulfilling lives. Support promotes access to education, employment, and social inclusion, empowering individuals to participate actively within their communities.

The service is led by a Registered Manager with a social work background and extensive experience in workforce development, compliance, and service leadership. This ensures KEPA Care operates to high standards and meets commissioning and regulatory requirements.

KEPA Care is committed to equality, dignity, and inclusion and works in partnership with families, local authorities, health professionals, and community organisations to achieve positive, sustainable outcomes. KEPA Care’s vision is to deliver empowering, outcome-focused support that enables every person supported to achieve their full potential — Strengthening Independence Through Care.
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Care Provided by KEPA Care Solutions Ltd

Types of Home Care

  • Visiting Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 120 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £21 – £28

These prices are only a guideline, please contact KEPA Care Solutions Ltd to find out the exact price for your requirements.

Contact KEPA Care Solutions Ltd to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact KEPA Care Solutions Ltd to get a personalised quote.

Good to Know

Owner

  • KEPA Care Solutions Ltd
  • Privately Owned

Person in Charge

  • Paulina Crosby-Bennin (Manager)

KEPA Care Solutions Ltd Reviews (8)

9.5

KEPA Care Solutions Ltd has a Review Score of 9.5 (9.454) out of 10, based on 8 reviews in the last 2 years.
Over all time KEPA Care Solutions Ltd has 8 reviews.

Overall Experience
  • 7
  • 1
  • 0
  • 0
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Date Published
  • 8
  • 2
  • 2
  • 8
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Reviewer Connection to KEPA Care Solutions Ltd
  • 5
  • 2
  • 1
Total of 8, showing 1-8
Review from Katja B (Mother of Client) published on 6 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been a resident for the past 2.5 years. To say I was pleased with the care 2.5 years ago is an understatement and I didn't think it could improve, but somehow they have. The staff are incredibly caring and supportive, the home is always super clean. The management are warm, communicative
and welcoming. I'm glad my son is happy and I know he's safe, happy and well looked after. His social calendar is full of activities. It truly is a beautiful place for him to live and flourish.
Reply from Paulina Crosby-Bennin, Registered Manager at KEPA Care Solutions LtdThank you for your lovely feedback. We are so pleased to hear that your son is happy, well supported, and thriving, and that you feel confident in the care, staff, and management. Your continued trust means a great deal to us.
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Review from N E (Son of Client) published on 3 February 2026 Submitted via Website • Report
Overall Experience 5.0 out of 5
KEPA care is excellent,their staff are very good, calm they are very patient with their clients.any time I went for visiting I am very happy because of the way they look after my son, I am very happy.
Reply from Paulina Crosby-Bennin, Registered Manager at KEPA Care Solutions LtdThank you for taking time to complete this review and we'll continue to strive for quality care for all our clients.
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Review from Sara K (Mother of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent service from this provider, always has my son's needs at the forefront of everything and if I have a query they are always on hand to help with any issues I have. My son has lived with Kepa for 2 years nearly and he enjoys the interaction with the other housemates.
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Review from B S (Father of Client) published on 2 September 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Staff is friendly and looking after the client. The client is going and spending time with the staff. The staff is changing him and providing him with the food which we are sending with my son. He stayed there from morning until 16.00 hours.
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Review from Kehinde A (Mother of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My experience with Kepa Care has been excellent. They have been able to understand my daughter's needs and meet her needs accordingly. The staff and management are brilliant and very responsive to any issues.
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Review from D W (Father of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My son has been with KEPA Care since 2021 and the management and staff have given him high-quality therapeutic care.
Communication between the staff and management with my wife and I has been exceptional and they have built up a great relationship with my son who thoroughly enjoys his time being there.
The
staff always seem happy and well motivated and it's clearly well run.
The team are led by a highly qualified social worker who has a passion for care and doing it the right way.
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Review from Ana Maria H (Mother of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am delighted to share my exceptional experience with Kepa Care Solutions in caring for my son. From the moment we engaged with their team, it was evident that they are dedicated to providing top-notch care and support.
The staff at Kepa Care Solutions are highly professional, compassionate, and attentive.
They took the time to understand my son's specific needs and tailored their services accordingly, considering his emotional and psychological well-being. The level of personalised care they offer is truly outstanding, ensuring that my son feels valued and respected.
Communication with Kepa Care Solutions has been seamless. They are always responsive and willing to go the extra mile to address any concerns or adjustments needed. Their commitment to transparency and clarity has been incredibly reassuring.
Therefore, I recommend Kepa Care Solutions to anyone in need of reliable, compassionate, and professional care for their loved ones.
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Review from Ruzina A (Mother of Client) published on 20 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
He really enjoyed it because he got to do fun trips and activities while he was there. His independence had got a little improved and I'm proud of that. He really enjoyed it. Hope everything is ok because he really enjoyed it there.
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Current Review Score: 9.5 (9.454)

Overview of Review Score

The Review Score of 9.5 (9.454) out of 10 for KEPA Care Solutions Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.7 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.804 for KEPA Care Solutions Ltd is calculated as follows: ( (37 Excellents x 5) + (9 Goods x 4) ) ÷ 46 Ratings = 4.804
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for KEPA Care Solutions Ltd is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 = 4.65
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 10 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (2)

Paulina

Paulina Crosby-Bennin

Job Title: Manager Joined: 2022

Paulina is the manager and is a qualified social worker with over 18 years post-qualifying experience, including extensive experience in statutory services of Children and Adult social care.

KEPA

KEPA

Job Title: TEAM MEMBERS

Current Dec 2025 - Some of KEPA staff

Frequently Asked Questions about KEPA Care Solutions Ltd

What Type of Services does KEPA Care Solutions Ltd offer?

KEPA Care Solutions Ltd offers Home Care.

How many Carers does KEPA Care Solutions Ltd employ?

KEPA Care Solutions Ltd employs 32 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact KEPA Care Solutions Ltd to verify any information. View our terms and conditions. KEPA Care Solutions Ltd has an Enhanced Service - more info.