Innovative Start provides personalised home care and support to people living in Buckinghamshire. It aims to help clients stay safe, comfortable, and independent in their own homes while receiving care that respects their choices, routines, and preferred way of life.
The experienced and compassionate team provides a range of flexible services, including personal care, companionship, morning and evening visits, general day-to-day support, sleep-in care, waking-night care and live-in care. Support is...
Innovative Start provides personalised home care and support to people living in Buckinghamshire. It aims to help clients stay safe, comfortable, and independent in their own homes while receiving care that respects their choices, routines, and preferred way of life.
The experienced and compassionate team provides a range of flexible services, including personal care, companionship, morning and evening visits, general day-to-day support, sleep-in care, waking-night care and live-in care. Support is planned around each client’s individual circumstances rather than using a one-size-fits-all approach.
Before care begins, the team takes time to understand the client’s needs, preferences and desired outcomes. Where appropriate, family members and others involved in the client’s care are included in the planning process. Care plans are reviewed and adapted when needs or circumstances change.
Innovative Start places dignity, respect and independence at the centre of its service. Whether a client needs occasional assistance, regular home visits, or more continuous support, the team provides dependable care that helps the client maintain their quality of life at home.
Clients and their families are welcome to contact Innovative Start to discuss their needs and available support options.
Care Provided by Innovative Start
Types of Home Care
Visiting Care
Live-in Care
24 Hour Care
Overnight Care (Waking)
Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
30 minutes
Contract Durations
Ongoing / Long Term
Respite / Short Term
Age Ranges
Older Person Care (65+)
Younger Adult Care (18-65)
Personal Care Services
Washing & Dressing
Toileting Assistance
Medication Assistance (Oral)
Companionship
Continence Care
Feeding & Drinking Assistance
Household Services
Cleaning Service
Food Preparation & Serving
Laundry Service
Shopping Service / Errands
Other Care Provided
Dementia
Parkinson's Disease
Stroke
Cancer Care
Palliative / End of Life Care
Learning Disability / Autism
Mental Health Condition
Physical Disability
Visual / Hearing Impairment
Alcohol / Drug Misuse
Hospital Discharge
Funding & Fees
Daily Charges per Person
Type of care
Permanent
Hourly Visiting Care
£30 - £38
Weekly Live-in Care
£1,300 - £1,600
Contact Innovative Start to get a personalised quote:
Sleep-in nights are available for clients who require a low level of support during the night. The care professional will usually sleep in a spare room and may be disturbed up to twice during the night. The duration and arrangements for sleep-in care can be flexible, so please contact the team for further information.
If the care professional is required to support the client for longer than 30 minutes during the night, this will be charged at the full hourly rate. If support is required on more than three occasions during the night, the service will be charged as a waking night.
Waking-night care is available for clients who require ongoing support throughout the night. The care professional will remain awake and available to meet the client’s care needs. Waking nights are generally provided over a 12-hour period and charged at the applicable hourly rate. However, arrangements can be adapted to meet the client’s individual needs.
Live-in care is available for clients who require or prefer 24-hour support in their own home. The care professional will provide support throughout the day and sleep in a spare room overnight. An allowance of £60 per week is required to cover the care professional’s food and household consumption. As live-in care arrangements vary according to each client’s needs, please contact the team for further information.
The price(s) shown are provided by the agency. Contact Innovative Start for full pricing details and T&Cs.
Review from Jane M (Client / Service User) published on 8 October 2025 Submitted via Postal Card•
Overall Experience
I am happy are my care I had hoped to have 9am get up but care gets to 9.45 sometimes which is too late.
I am happy are my care I had hoped to have 9am get up but care gets to 9.45 sometimes which is too late.
↩Reply from Suzie, Manager at Innovative Start
Thank you for your feedback. We're glad to hear that you're happy with your care overall. We've reviewed your call times and can confirm that your carers arrive between 9:00 and 9:20 a.m., depending on how the calls are set on the rota. We do our best to accommodate preferred times, but occasional...
Thank you for your feedback. We're glad to hear that you're happy with your care overall. We've reviewed your call times and can confirm that your carers arrive between 9:00 and 9:20 a.m., depending on how the calls are set on the rota. We do our best to accommodate preferred times, but occasional variations may occur due to travel and scheduling. We appreciate your understanding and will continue to monitor your visits to ensure your care remains reliable and on time.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from D R (Client / Service User) published on 7 October 2025 Submitted via Postal Card•
Overall Experience
I have used this service for well over a year and found it excellent. The people are all trained and I am very comfortable with them and they are good listeners. I dont see family often and think of them as family.
I have used this service for well over a year and found it excellent. The people are all trained and I am very comfortable with them and they are good listeners. I dont see family often and think of them as family.
Staff
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Management
Treated with Dignity
Value for Money
Review from Edward D (Wife of Client) published on 28 July 2025 Submitted via Website•
Overall Experience
My wife is bedridden and not the easiest of people to get on with, and we have been together over 40 years so I know how she can be. She was very against being cared for at the start, to the point that she was rude, but the team of carers that she has are fantastic and love and trust them as much...
My wife is bedridden and not the easiest of people to get on with, and we have been together over 40 years so I know how she can be. She was very against being cared for at the start, to the point that she was rude, but the team of carers that she has are fantastic and love and trust them as much as family. When I hear them in with her, I hear joy and laughter, which is most important for lifting her spirits. They are accommodating and can switch shifts if we have to go out early or come back late. I can not fault them in any way, They are my angels and yes men are angels too. I cannot recommend them too highly.
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No Rating
Review from Chrissy L (Friend of Client) published on 2 June 2025 Submitted via Website•
Overall Experience
My friend has both severe mental health issues and physical health issues. The managers of Innovative Start have gone to the trouble of matching her with carers who have special skills in mental health, carers who kind, sensitive , calm, empathetic & genuinely caring, yet able to be firm when...
My friend has both severe mental health issues and physical health issues. The managers of Innovative Start have gone to the trouble of matching her with carers who have special skills in mental health, carers who kind, sensitive , calm, empathetic & genuinely caring, yet able to be firm when necessary. Her carers are exceptionally hard working, truly dedicated, have a sense of humour and lovely warm smiles. I am watching with delight as my friend is steadily becoming more relaxed & more confident, indeed she changing from having been depressed to becoming happy. I am certain that this change is largely due to the exceptional life-changing care that she is receiving from the crew at Innovative Start Both management & carers go over and above the call of duty, combining the wonderful traditional ethos of tender loving care with up-to-the-minute knowledge and skills.
I can't recommend them highly enough.
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Review from Sharon B (Daughter of Client) published on 7 March 2024 Submitted via Website•
Overall Experience
For fantastic care, Innovative Start is where you must start. This company has been nothing but exceptional, with care, consideration and planning for the service users' needs. Highly recommend, would use it again.
For fantastic care, Innovative Start is where you must start. This company has been nothing but exceptional, with care, consideration and planning for the service users' needs. Highly recommend, would use it again.
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Management
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Value for Money
Review from J B (Client / Service User) published on 17 October 2023 Submitted via Postal Card•
Overall Experience
All good. Excellent.
All good. Excellent.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Jane D (Mother of Client) published on 7 February 2023 Submitted via Postal Card•
Overall Experience
The carers and management of Innovative Start have been absolutely amazing, giving my son the best end-of-life care he could possibly have. We are grateful for their care, help and support.
The carers and management of Innovative Start have been absolutely amazing, giving my son the best end-of-life care he could possibly have. We are grateful for their care, help and support.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
No Rating
Review from Peter M (Husband of Client) published on 3 February 2023 Submitted via Postal Card•
Overall Experience
We are very pleased with the service we receive. Everyone is always very kind and pleasant.
We are very pleased with the service we receive. Everyone is always very kind and pleasant.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from S S (Wife of Client) published on 31 January 2023 Submitted via Website•
Overall Experience
We have been so pleased with all the carers at Innovative Start, they have come into the family home and engaged with us all. The care they give to my husband is kind, compassionate and tailored to his needs. The management team take on board any changes we might need to make to visits and timings...
We have been so pleased with all the carers at Innovative Start, they have come into the family home and engaged with us all. The care they give to my husband is kind, compassionate and tailored to his needs. The management team take on board any changes we might need to make to visits and timings and have been so accommodating and thoughtful to our situation. They are invaluable to us.
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Treated with Dignity
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No Rating
Review from Una H (Client / Service User) published on 24 January 2023 Submitted via Postal Card•
Overall Experience
The home care is superb and excellent. They are caring and pampering carers. Very thorough in their work. Makes lovely tea and toast and whatever I like in food. Clean my kitchen. Throw away my pads. Clean me. Perfect. I will definitely use Innovative Start, all take time, well mannered, nice to...
The home care is superb and excellent. They are caring and pampering carers. Very thorough in their work. Makes lovely tea and toast and whatever I like in food. Clean my kitchen. Throw away my pads. Clean me. Perfect. I will definitely use Innovative Start, all take time, well mannered, nice to talk to and good timekeepers. The top person is amazing and holds everyone. The top person is caring, kind and bends backwards to please you. They are all fine, very good.
Staff
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Treated with Dignity
Value for Money
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 26 January 2026
Overall Good
CaringGood
EffectiveGood
ResponsiveGood
SafeGood
Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
Outstanding - The service is performing exceptionally well.
Good - The service is performing well and meeting our expectations.
Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report
News (0)
News
There are no news items for Innovative Start.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Innovative Start.
Accreditations
There are no accreditations posted yet for Innovative Start.
Meet the Team (3)
Monalisa DubeJob Title Registered Manager and Operations DirectorJoined 2017
I am the Registered Manager and Operations Director at Innovative Start. I oversee the day-to-day running of the service and work closely with...
I am the Registered Manager and Operations Director at Innovative Start. I oversee the day-to-day running of the service and work closely with clients, families and care professionals to ensure that each person receives safe, compassionate and personalised support.
I am committed to maintaining high standards of care and ensuring that clients are treated with dignity, respect and kindness. I believe care should be shaped around each person’s individual needs, choices and preferred way of life. My role also includes supporting the care team, monitoring the quality of the service and ensuring that clients and their families feel listened to and supported.
Isaac DubeJob Title Managing DirectorJoined 2017
I am the Managing Director of Innovative Start and remain actively involved in both the management and delivery of the service. Alongside overseeing...
I am the Managing Director of Innovative Start and remain actively involved in both the management and delivery of the service. Alongside overseeing the organisation, I regularly complete care visits, which allows me to maintain direct contact with clients and understand their day-to-day experiences.
I work closely with clients, families and care professionals to ensure that support is safe, reliable and tailored to each person’s individual needs. Being involved in care delivery helps me monitor the quality of the service and support the team in maintaining high standards. I am committed to ensuring that every client is treated with dignity, respect and compassion.
Suzanne ShepherdJob Title Finance ManagerJoined 2024
I am the Finance and Business Support Manager at Innovative Start. My role covers financial administration, human resources, IT systems and general...
I am the Finance and Business Support Manager at Innovative Start. My role covers financial administration, human resources, IT systems and general business support.
I maintain accurate financial and staff records, process invoices and payments, support HR administration and help ensure that the organisation’s systems operate effectively. I also assist employees and managers with day-to-day administrative and technical matters.
I work closely with the management team to support the efficient running of the service. I am committed to maintaining confidentiality, keeping information accurate and ensuring that staff have the practical support and systems they need to provide a reliable service to clients.
Frequently Asked Questions about Innovative Start
How much does Innovative Start cost?
The agency lists fees between £30 and £38 for hourly visiting care and between £1,300 and £1,600 for weekly live-in care. Funding accepted: Private Funding (Self-funded), Local Authority (Contracted Provider), NHS (Contracted Provider).
How many Carers does Innovative Start employ?
Innovative Start employs 16 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Innovative Start to verify any information. View our terms and conditions. Innovative Start has an Enhanced Service -what an Enhanced Service includes.
