Innovative Start

Devonshire House, 1 Cliveden Office Village, Lancaster Road, High Wycombe HP12 3YZ
Review Us
9.5 9 Reviews
With a team of experienced and compassionate care professionals, Innovative Start offers personalised home care services to support people to maintain their independence.

Carefully designed and bespoke care plans ensure every person requiring care receives support they need, with preferences and the opinions of loved ones taken into consideration. From companionship and morning and evening calls to personal care, the team pride themselves on providing a service that respects independence and personal lifestyle, with respect and dignity at the centre of their practice.

To find out more about the services available, please contact the team.
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Care Provided

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £30 – £30
  • Weekly Live-in Care Fees: £1300 – £1500

Our sleep-in nights are for clients who require low level support throughout the evening. The carer would be expected to sleep in a spare room for most of the night with 2 or less disturbances. The length and details of the sleep in can be flexible so please enquire for further information. Please note: - If the carer is required to tend to the client for longer than 30 minutes during the night this will be charged at the full hourly rate. Additionally, if the carer is required to tend to the client for more than three incidences during the night then this will be charges as a waking night.


Our waking nights are for clients who need ongoing support throughout the night. The carer would be awake and available for any care needs throughout. These are generally based on a 12-hour period and are chargeable at our hourly rate but can flexible to meet the client's needs.


Our live in care is for clients that require/ wish for 24-hour support within their home, the carer will provide all support needs throughout the day and then sleep in a spare room overnight. Live in carer needs to be given £60 a week for the provision of food and carer's consumption. Live in care can look very different for each client so please have a discussion with us to get further details.

These prices are only a guideline, please contact Innovative Start to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Innovative Start Ltd

Person in charge

  • Nomelo Dube (Manager)

Innovative Start Reviews (9)

9.5

Innovative Start has a Review Score of 9.5 (9.500) out of 10, based on 5 reviews in the last 2 years. Over all time Innovative Start has 9 reviews.

Overall Experience

  • 9
  • 0
  • 0
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Date Published

9
2
2
5
4

Review from Edward D (Wife of Client) published on 28 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is bedridden and not the easiest of people to get on with, and we have been together over 40 years so I know how she can be. She was very against being cared for at the start, to the point that she was rude, but the team of carers that she has are fantastic and love and trust them as much as
family. When I hear them in with her, I hear joy and laughter, which is most important for lifting her spirits. They are accommodating and can switch shifts if we have to go out early or come back late. I can not fault them in any way, They are my angels and yes men are angels too. I cannot recommend them too highly.

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Value for Money

Review from Chrissy L (Friend of Client) published on 2 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has both severe mental health issues and physical health issues. The managers of Innovative Start have gone to the trouble of matching her with carers who have special skills in mental health, carers who kind, sensitive , calm, empathetic & genuinely caring, yet able to be firm when necessary.
Her carers are exceptionally hard working, truly dedicated, have a sense of humour and lovely warm smiles.
I am watching with delight as my friend is steadily becoming more relaxed & more confident, indeed she changing from having been depressed to becoming happy. I am certain that this change is largely due to the exceptional life-changing care that she is receiving from the crew at Innovative Start
Both management & carers go over and above the call of duty, combining the wonderful traditional ethos of tender loving care with up-to-the-minute knowledge and skills.
I can't recommend them highly enough.

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Review from Sharon B (Daughter of Client) published on 7 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

For fantastic care, Innovative Start is where you must start. This company has been nothing but exceptional, with care, consideration and planning for the service users' needs. Highly recommend, would use it again.

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Review from J M (Client) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had excellent care from my care agency. They have shown flexibility in providing my care due to my belly and my hospital appointments for numerous admissions. I am grateful for their empathy to me.

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Review from J B (Client) published on 17 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All good. Excellent.

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Treated with Dignity

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Review from Jane D (Mother of Client) published on 7 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers and management of Innovative Start have been absolutely amazing, giving my son the best end-of-life care he could possibly have. We are grateful for their care, help and support.

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Treated with Dignity

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Review from Peter M (Husband of Client) published on 3 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the service we receive. Everyone is always very kind and pleasant.

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Review from S S (Wife of Client) published on 31 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been so pleased with all the carers at Innovative Start, they have come into the family home and engaged with us all. The care they give to my husband is kind, compassionate and tailored to his needs. The management team take on board any changes we might need to make to visits and timings and
have been so accommodating and thoughtful to our situation. They are invaluable to us.

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Treated with Dignity

Value for Money

Review from Una H (Client) published on 24 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home care is superb and excellent. They are caring and pampering carers. Very thorough in their work. Makes lovely tea and toast and whatever I like in food. Clean my kitchen. Throw away my pads. Clean me. Perfect. I will definitely use Innovative Start, all take time, well mannered, nice to talk
to and good timekeepers. The top person is amazing and holds everyone. The top person is caring, kind and bends backwards to please you. They are all fine, very good.

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Management

Treated with Dignity

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Current Review Score: 9.5 (9.500)

Overview of Review Score

The Review Score of 9.5 (9.500) out of 10 for Innovative Start is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 5 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Innovative Start is calculated as follows: ( (28 Excellents x 5) ) ÷ 28 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Innovative Start is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 16 Dec 2024

Overall
Inadequate

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

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Awards / Recognitions (0)

There are currently no awards/recognitions posted yet for Innovative Start

Meet the Team (0)

There are no Team Members posted yet

Frequently Asked Questions about Innovative Start

What Type of Services does Innovative Start offer?

Innovative Start offers Home Care.

How many Carers does Innovative Start employ?

Innovative Start employs 15 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Innovative Start to verify any information. View our terms and conditions. Innovative Start has an Enhanced Service - more info.