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Innovative Start

Suite 17, Midshires House, Smeaton Close, Aylesbury, Buckinghamshire HP19 8HL
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Innovative Start, Aylesbury
Innovative Start, Aylesbury
Innovative Start, Aylesbury

Innovative Start provides personalised home care and support to people living in Buckinghamshire. It aims to help clients stay safe, comfortable, and independent in their own homes while receiving care that respects their choices, routines, and preferred way of life.

The experienced and compassionate team provides a range of flexible services, including personal care, companionship, morning and evening visits, general day-to-day support, sleep-in care, waking-night care and live-in care. Support is...  

Care Provided by Innovative Start

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Alcohol / Drug Misuse
  • Hospital Discharge

Funding & Fees

Daily Charges per Person

Type of carePermanent
Hourly Visiting Care£30 - £38
Weekly Live-in Care£1,300 - £1,600

Sleep-in nights are available for clients who require a low level of support during the night. The care professional will usually sleep in a spare room and may be disturbed up to twice during the night. The duration and arrangements for sleep-in care can be flexible, so please contact the team for further information.

If the care professional is required to support the client for longer than 30 minutes during the night, this will be charged at the full hourly rate. If support is required on more than three occasions during the night, the service will be charged as a waking night.

Waking-night care is available for clients who require ongoing support throughout the night. The care professional will remain awake and available to meet the client’s care needs. Waking nights are generally provided over a 12-hour period and charged at the applicable hourly rate. However, arrangements can be adapted to meet the client’s individual needs.

Live-in care is available for clients who require or prefer 24-hour support in their own home. The care professional will provide support throughout the day and sleep in a spare room overnight. An allowance of £60 per week is required to cover the care professional’s food and household consumption. As live-in care arrangements vary according to each client’s needs, please contact the team for further information.

Contact Innovative Start to get a personalised quote:

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)

Good to Know

Owner

  • Innovative Start Ltd
  • Private Owned

Person in charge

  • Monalisa Dube (Manager)

Innovative Start Reviews (10)

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9.1

Innovative Start has a Review Score of 9.1 (9.120) out of 10, based on 4 reviews in the last 2 years. Over all time Innovative Start has 10 reviews.

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Review from Jane M (Client / Service User) published on 8 October 2025 Submitted via Postal Card•
Overall Experience

I am happy are my care I had hoped to have 9am get up but care gets to 9.45 sometimes which is too late.

↩Reply from Suzie, Manager at Innovative Start

Thank you for your feedback. We're glad to hear that you're happy with your care overall. We've reviewed your call times and can confirm that your carers arrive between 9:00 and 9:20 a.m., depending on how the calls are set on the rota. We do our best to accommodate preferred times, but occasional...  

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Review from D R (Client / Service User) published on 7 October 2025 Submitted via Postal Card•
Overall Experience

I have used this service for well over a year and found it excellent. The people are all trained and I am very comfortable with them and they are good listeners. I dont see family often and think of them as family.

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Review from Edward D (Wife of Client) published on 28 July 2025 Submitted via Website•
Overall Experience

My wife is bedridden and not the easiest of people to get on with, and we have been together over 40 years so I know how she can be. She was very against being cared for at the start, to the point that she was rude, but the team of carers that she has are fantastic and love and trust them as much as family. When I hear them in with her, I hear joy and laughter, which is most important for lifting her spirits. They are accommodating and can switch shifts if we have to go out early or come back late. I can not fault them in any way, They are my angels and yes men are angels too. I cannot recommend them too highly.

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Review from Chrissy L (Friend of Client) published on 2 June 2025 Submitted via Website•
Overall Experience
My friend has both severe mental health issues and physical health issues. The managers of Innovative Start have gone to the trouble of matching her with carers who have special skills in mental health, carers who kind, sensitive , calm, empathetic & genuinely caring, yet able to be firm when necessary.
Her carers are exceptionally hard working, truly dedicated, have a sense of humour and lovely warm smiles.
I am watching with delight as my friend is steadily becoming more relaxed & more confident, indeed she changing from having been depressed to becoming happy. I am certain that this change is largely due to the exceptional life-changing care that she is receiving from the crew at Innovative Start
Both management & carers go over and above the call of duty, combining the wonderful traditional ethos of tender loving care with up-to-the-minute knowledge and skills.

I can't recommend them highly enough.

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Review from Sharon B (Daughter of Client) published on 7 March 2024 Submitted via Website•
Overall Experience

For fantastic care, Innovative Start is where you must start. This company has been nothing but exceptional, with care, consideration and planning for the service users' needs. Highly recommend, would use it again.

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Review from J B (Client / Service User) published on 17 October 2023 Submitted via Postal Card•
Overall Experience

All good. Excellent.

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Review from Jane D (Mother of Client) published on 7 February 2023 Submitted via Postal Card•
Overall Experience

The carers and management of Innovative Start have been absolutely amazing, giving my son the best end-of-life care he could possibly have. We are grateful for their care, help and support.

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Review from Peter M (Husband of Client) published on 3 February 2023 Submitted via Postal Card•
Overall Experience

We are very pleased with the service we receive. Everyone is always very kind and pleasant.

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Review from S S (Wife of Client) published on 31 January 2023 Submitted via Website•
Overall Experience

We have been so pleased with all the carers at Innovative Start, they have come into the family home and engaged with us all. The care they give to my husband is kind, compassionate and tailored to his needs. The management team take on board any changes we might need to make to visits and timings and have been so accommodating and thoughtful to our situation. They are invaluable to us.

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Review from Una H (Client / Service User) published on 24 January 2023 Submitted via Postal Card•
Overall Experience

The home care is superb and excellent. They are caring and pampering carers. Very thorough in their work. Makes lovely tea and toast and whatever I like in food. Clean my kitchen. Throw away my pads. Clean me. Perfect. I will definitely use Innovative Start, all take time, well mannered, nice to talk to and good timekeepers. The top person is amazing and holds everyone. The top person is caring, kind and bends backwards to please you. They are all fine, very good.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 January 2026
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

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Meet the Team (3)

Monalisa Dube
Monalisa DubeJob Title:Registered Manager and Operations DirectorJoined: 2017

I am the Registered Manager and Operations Director at Innovative Start. I oversee the day-to-day running of the service and work closely with clients, families and care professionals to ensure that each person receives safe, compassionate and personalised support.

I am committed to maintaining high standards of care and ensuring that clients are treated with dignity, respect and kindness. I believe care should be shaped around each person’s individual needs, choices and preferred way of life. My role also includes supporting the care team, monitoring the quality of the service and ensuring that clients and their families feel listened to and supported.

Isaac Dube
Isaac DubeJob Title:Managing DirectorJoined: 2017

I am the Managing Director of Innovative Start and remain actively involved in both the management and delivery of the service. Alongside overseeing the organisation, I regularly complete care visits, which allows me to maintain direct contact with clients and understand their day-to-day experiences.

I work closely with clients, families and care professionals to ensure that support is safe, reliable and tailored to each person’s individual needs. Being involved in care delivery helps me monitor the quality of the service and support the team in maintaining high standards. I am committed to ensuring that every client is treated with dignity, respect and compassion.

Suzanne Shepherd
Suzanne ShepherdJob Title:Finance ManagerJoined: 2024

I am the Finance and Business Support Manager at Innovative Start. My role covers financial administration, human resources, IT systems and general business support.

I maintain accurate financial and staff records, process invoices and payments, support HR administration and help ensure that the organisation’s systems operate effectively. I also assist employees and managers with day-to-day administrative and technical matters.

I work closely with the management team to support the efficient running of the service. I am committed to maintaining confidentiality, keeping information accurate and ensuring that staff have the practical support and systems they need to provide a reliable service to clients.

Frequently Asked Questions about Innovative Start

How many Carers does Innovative Start employ?

Innovative Start employs 16 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Innovative Start to verify any information. View our terms and conditions. Innovative Start has an Enhanced Service -more info.