Top Option Healthcare

4 Plaza Way , South Church Road, Southend-on-Sea SS1 2PU
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9.8 8 Reviews
  • Top Option Healthcare, Southend-on-Sea
Top Option Healthcare provides high-quality home care to people living in Southend-on-Sea.

Staff are compassionate and offer a comprehensive package of care so people can continue living independently in their own homes.

They are efficient and flexible and every person they care for is treated with respect and dignity.
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Care Provided by Top Option Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £35
  • Weekly Live-in Care Fees: £1500 – £1800

Please be advised that all fees are risk assessment and risk profile dependant. The fees will be finalised after the initial assessment.


The rates above are a guideline.

These prices are only a guideline, please contact Top Option Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Good to Know

Owner

  • Top Option Healthcare Ltd

Person in Charge

  • Abigail Mkhize (Manager)

Top Option Healthcare Reviews (8)

9.8

Top Option Healthcare has a Review Score of 9.8 (9.800) out of 10, based on 8 reviews in the last 2 years.
Over all time Top Option Healthcare has 8 reviews.

Overall Experience
  • 8
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Date Published
  • 8
  • 8
  • 8
  • 8
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Reviewer Connection to Top Option Healthcare
  • 4
  • 1
  • 1
  • 1
  • 1
Total of 8, showing 1-8
Review from C C (Wife of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband received at the end of his life was amazing, all day and night carers treated him with the utmost respect and dignity. They cared for him as if he was a member of there family.
Also the management who came and helped also to offer me personal support, I feel very lucky to have had
them. I could not praise them enough.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option Healthcare
Thank you very much. Looking after Brian was an absolute pleasure. He was a lovely man. We were happy to have had the chance to share his last days with him. You will always have family with Top…read more
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Review from Ian D (Brother-in-law of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top Option always looked after Stephen with great care and attention. He had a good rapport with all carers. Taking into considerations his severe health issues, he was very thankful for their expertise in this field of care. All first class. Thank you.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option Healthcare
Thank you very much for the great feedback Ian. We always try our best to provide stellar service for all our clients.
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Review from Dawn D (Sister of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was so very cared for with Top Option. All the carers always helped him in all ways. As he was registered blind and also had severe neuropathy in hand and feet. My brother Stephen felt very sressed with going blind - but his care with Top Option made so much difference to him. They are 1st
Class in everything they do.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option Healthcare
Thank you very much Dawn. It was always a pleasure to look after Stephen. He made the carer's day with his hearty jokes.
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Review from A P (Brother of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear late brother received outstanding care from his carer and her wonderful team, the support that they also provided for our family was a tremendous comfort to us. We cannot thank them enough for their care, compassion and professionalism. They helped us through a difficult and emotional time.
Reply from abigail mkhize, registered manager /Care Provider at Top Option Healthcare
Thank you very much for allowing us to be the help and comfort you needed. We will always be there for you whenever you need it. We are all happy we were able to help reduce your load during the…read more
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Review from J F (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough gratitude for the outstanding care provided by Top Option during one of the most difficult times in our lives. From the very beginning, the team demonstrated an extraordinary level of kindness, professionalism and compassion that brought comfort and dignity.
Every caregiver
who entered our home was not only highly skilled but also deeply empathetic. They took the time to understand our loved one's needs, preferences, and personality, treating them with the utmost respect and gentleness. Their presence was calming, and their support extended beyond the patient to our entire family.
What stood out most was their genuine compassion - they didn't just provide care, they provided comfort and emotional support. They were always punctual, attentive, and responsive, ensuring that every aspect of care was handled with excellence and sensitivity.
We will always be grateful for the peace and dignity they helped bring to this chapter of our lives.
Reply from abigail mkhize, registered manager /Care Provider at Top Option Healthcare
Thank you very much for the wonderful feedback. I am happy that our staff is still living the agency's mantra to ensure that providing the best care is always at the core of everything we do. We were…read more
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Review from C S (Daughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To whom it may concern
We, as a family of a 91 year-old lady, could not have wished for a better team to provide end of life care in the home. From the moment the manager rang me two days before Mum was discharged from hospital the caring bond was obvious. Top options provided seamless care from the
moment mum arrived home from hospital until the day she died nearly 3 weeks later. They are a highly professional, compassionate and understanding team. The 24 hour day consisted of 2×12 hour shifts (awake day and night) and a further 2×30 minute visit for personal care, feeding and making mum comfortable.
The team were fun and hardworking showing empathy, respect and understanding of the family's wishes. Always punctual, making notes/reporting to the manager with any concerns or worries.
The manager was a tower of strength, ringing the family every couple of days to ensure we were happy/needed anything changed and would visit her team in situ if necessary.
Reply from abigail mkhize, registered manager /Care Provider at Top Option Healthcare
We are honored to have been your tower of strength and support through the time with your mum. As Top Option Healthcare, We pride ourselves at having the client's needs at the very core of what we do.…read more
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Review from Jayne M (Daughter of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault the care that Mum is receiving all the carers are compassionate and caring. Mum enjoys having them in her home. The communication is very good and we are kept informed of any issues that may arise. we would always recommend them.
Reply from abigail mkhize, registered manager /Care Provider at Top Option Healthcare
Thank you very much for such encouraging feedback. We love working together with relatives to provide all rounded and holistic care. Thanks again.
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Review from Patricia O (Daughter of Client) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just like to say that all the carers that come to Mum always do their best and give her company while they are there which lifts her spirits, so the support is there physically and mentally. We appreciate everything they do.
Reply from Abigail Mkhize, Registered Manager / Care Provider at Top Option Healthcare
Thank you very much Pat for the warm words. It is our goal as Top Option Healthcare to always ensure that we provide nothing but the best when it comes to our people. We will continue to give nothing…read more
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Current Review Score: 9.8 (9.800)

Overview of Review Score

The Review Score of 9.8 (9.800) out of 10 for Top Option Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 8 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Top Option Healthcare is calculated as follows: ( (45 Excellents x 5) ) ÷ 45 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Top Option Healthcare is based on 8 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 = 4.8
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

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Awards / Recognitions (0)

Meet the Team (0)

There are no team members posted.

Frequently Asked Questions about Top Option Healthcare

What Type of Services does Top Option Healthcare offer?

Top Option Healthcare offers Home Care.

How many Carers does Top Option Healthcare employ?

Top Option Healthcare employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top Option Healthcare to verify any information. View our terms and conditions. Top Option Healthcare has an Enhanced Service - more info.