Top Option Healthcare

4 Plaza Way , South Church Road, Southend-on-Sea SS1 2PU
Review Us
9.8 11 Reviews
  • Top Option Healthcare, Southend-on-Sea
Top Option Healthcare provides high-quality home care to people living in Southend-on-Sea.

Staff are compassionate and offer a comprehensive package of care so people can continue living independently in their own homes.

They are efficient and flexible and every person they care for is treated with respect and dignity.

Care Provided by Top Option Healthcare

Types of Home Care

  • Visiting Care
  • Live-in Care
  • 24 Hour Care
  • Nursing/Nurse Led Care
  • Overnight Care (Waking)
  • Overnight Care (Sleeping)

Minimum Visit Duration (Visiting Care)

  • 30 minutes

Contract Durations

  • Ongoing / Long Term
  • Respite / Short Term

Age Ranges

  • Older Person Care (65+)
  • Younger Adult Care (18-65)
  • Children (0-18)

Personal Care Services

  • Washing & Dressing
  • Toileting Assistance
  • Medication Assistance (Oral)
  • Companionship
  • Continence Care
  • Feeding & Drinking Assistance

Household Services

  • Cleaning Service
  • Food Preparation & Serving
  • Laundry Service
  • Shopping Service / Errands

Nursing / Nurse Led Care

  • Catheter Care

Other Care Provided

  • Dementia
  • Parkinson's Disease
  • Stroke
  • Cancer Care
  • Palliative / End of Life Care
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Hospital Discharge

Funding & Fees

  • Hourly Visiting Care Fees: £25.50 – £35
  • Weekly Live-in Care Fees: £1500 – £1800

Please be advised that all fees are risk assessment and risk profile dependant. The fees will be finalised after the initial assessment.


The rates above are a guideline.

These prices are only a guideline, please contact Top Option Healthcare to find out the exact price for your requirements.

Contact Top Option Healthcare to get a personalised quote.

Funding Types Accepted

  • Private Funding (Self-funded)
  • Direct Payments (from Local Authority/NHS)
  • Local Authority (Contracted Provider)
  • NHS (Contracted Provider)
Explain these funding types

Contact Top Option Healthcare to get a personalised quote.

Good to Know

Owner

  • Top Option Healthcare Ltd
  • Privately Owned

Person in Charge

  • Abigail Mkhize (Manager)
9.8

Top Option Healthcare has a Review Score of 9.8 (9.775) out of 10, based on 11 reviews in the last 2 years.
Over all time Top Option Healthcare has 11 reviews.

Overall Experience
  • 11
  • 0
  • 0
  • 0
  • 0
Date Published
  • 11
  • 7
  • 11
  • 11
  • 0
Reviewer Connection to Top Option Healthcare
  • 4
  • 3
  • 2
  • 1
  • 1
Total of 11, showing 1-11
Review from D N (Wife of Client) published on 9 December 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This company looks after my husband primarily and also me (wife). I find all the carers to be 'caring' very warm, extremely polite and respectful to us both, giving us both wonderful care and attention. The manager is excellent who ensures that her staff are all of the above. We couldn't ask for more.
Thank you all!
Reply from Njabulo Ndawonde, Assistant Manager at Top Option HealthcareThank you very much. I am glad to hear that you are getting the care that you and your husband need. We shall continue on this trajectory.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Janice K (Wife of Client) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The Team from Top Option Healthcare came into our lives at a very difficult time. I was already exhausted from managing on my own looking after my husband. The real situation was quickly assessed which, due to my husband's steadfast determination and optimism was not always apparent to other agencies.
The Proprietor''s years of experience allowed the whole team to be fully prepared for my husband's needs from the moment they arrived, through to hand over as they left. They all showed professionalism, respect, kindness and compassions. She could see the rapid decline and was so supportive in advising me when I felt unsure of what I should be doing.
The Team were only with us for a week but it felt like we had known them for ages and I will be forever grateful at such a difficult time that it was them that came into our lives and allowed my husband to die peacefully and with dignity at home
Reply from Njabulo Ndawonde, Assistant Manager at Top Option HealthcareWe do appreciate you very very much. We are the most happiest and proudest that we were able to provide you the level of support that you and your family required. Please Know that we are able to say with pride and joy that you and your family will forever remain close to our hearts. Thank you once more for the well wishes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Susan C (Sister of Client) published on 4 December 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Wonderful care for my terminally ill brother. His decline was rapid and TOH responded to his almost daily changing needs without a hitch. Their care was everything you could wish for. They went from managing his medication regime several times a day, to seemlessly ramping up to his ever increasing personal
care needs. He really looked forward to their visits every day. He loved to chat to people and was able to connect on a very personal level with the carers. Oversight and management of his care was incredible. I could call anytime day or night and talk to the manager directly. Check-ins also happened regularly. Over the four weeks of his illness the care staff turned up on time daily. They communicated well and were always respectful of his dignity. We were able to trust the care staff to look after all his physical and medicine needs, whilst providing much needed social interaction. I would not hesitate to trust them again in the future.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option HealthcareThank you very much for such a heart warming response Janice. It truly goes without saying that we always endeavour to provide nothing but the best and premium care that we get to give back. We are very proud that we were able to be a beacon of light during a very trying time. We will forever hold your family dear to us.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C C (Wife of Client) published on 8 October 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care my husband received at the end of his life was amazing, all day and night carers treated him with the utmost respect and dignity. They cared for him as if he was a member of there family.
Also the management who came and helped also to offer me personal support, I feel very lucky to have had
them. I could not praise them enough.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option HealthcareThank you very much. Looking after Brian was an absolute pleasure. He was a lovely man. We were happy to have had the chance to share his last days with him. You will always have family with Top Option Healthcare.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Ian D (Brother-in-law of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Top Option always looked after Stephen with great care and attention. He had a good rapport with all carers. Taking into considerations his severe health issues, he was very thankful for their expertise in this field of care. All first class. Thank you.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option HealthcareThank you very much for the great feedback Ian. We always try our best to provide stellar service for all our clients.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Dawn D (Sister of Client) published on 30 September 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother was so very cared for with Top Option. All the carers always helped him in all ways. As he was registered blind and also had severe neuropathy in hand and feet. My brother Stephen felt very sressed with going blind - but his care with Top Option made so much difference to him. They are 1st
Class in everything they do.
Reply from Njabulo Ndawonde, Assistant Manager at Top Option HealthcareThank you very much Dawn. It was always a pleasure to look after Stephen. He made the carer's day with his hearty jokes.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from A P (Brother of Client) published on 10 July 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dear late brother received outstanding care from his carer and her wonderful team, the support that they also provided for our family was a tremendous comfort to us. We cannot thank them enough for their care, compassion and professionalism. They helped us through a difficult and emotional time.
Reply from abigail mkhize, registered manager /Care Provider at Top Option HealthcareThank you very much for allowing us to be the help and comfort you needed. We will always be there for you whenever you need it. We are all happy we were able to help reduce your load during the emotional time.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from J F (Daughter of Client) published on 16 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot express enough gratitude for the outstanding care provided by Top Option during one of the most difficult times in our lives. From the very beginning, the team demonstrated an extraordinary level of kindness, professionalism and compassion that brought comfort and dignity.
Every caregiver
who entered our home was not only highly skilled but also deeply empathetic. They took the time to understand our loved one's needs, preferences, and personality, treating them with the utmost respect and gentleness. Their presence was calming, and their support extended beyond the patient to our entire family.
What stood out most was their genuine compassion - they didn't just provide care, they provided comfort and emotional support. They were always punctual, attentive, and responsive, ensuring that every aspect of care was handled with excellence and sensitivity.
We will always be grateful for the peace and dignity they helped bring to this chapter of our lives.
Reply from abigail mkhize, registered manager /Care Provider at Top Option HealthcareThank you very much for the wonderful feedback. I am happy that our staff is still living the agency's mantra to ensure that providing the best care is always at the core of everything we do. We were very honored to help you and your family navigate that chapter in your life. We will always be there for you and your family. Thanks again For the feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from C S (Daughter of Client) published on 13 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
To whom it may concern
We, as a family of a 91 year-old lady, could not have wished for a better team to provide end of life care in the home. From the moment the manager rang me two days before Mum was discharged from hospital the caring bond was obvious. Top options provided seamless care from the
moment mum arrived home from hospital until the day she died nearly 3 weeks later. They are a highly professional, compassionate and understanding team. The 24 hour day consisted of 2×12 hour shifts (awake day and night) and a further 2×30 minute visit for personal care, feeding and making mum comfortable.
The team were fun and hardworking showing empathy, respect and understanding of the family's wishes. Always punctual, making notes/reporting to the manager with any concerns or worries.
The manager was a tower of strength, ringing the family every couple of days to ensure we were happy/needed anything changed and would visit her team in situ if necessary.
Reply from abigail mkhize, registered manager /Care Provider at Top Option HealthcareWe are honored to have been your tower of strength and support through the time with your mum. As Top Option Healthcare, We pride ourselves at having the client's needs at the very core of what we do. Always remember you have a friend in Top Option Healthcare and the bond will never break. Thank you so much for the feedback.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Jayne M (Daughter of Client) published on 10 June 2025 Submitted via Website • Report
Overall Experience 5.0 out of 5
We cannot fault the care that Mum is receiving all the carers are compassionate and caring. Mum enjoys having them in her home. The communication is very good and we are kept informed of any issues that may arise. we would always recommend them.
Reply from abigail mkhize, registered manager /Care Provider at Top Option HealthcareThank you very much for such encouraging feedback. We love working together with relatives to provide all rounded and holistic care. Thanks again.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Review from Patricia O (Daughter of Client) published on 6 May 2025 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just like to say that all the carers that come to Mum always do their best and give her company while they are there which lifts her spirits, so the support is there physically and mentally. We appreciate everything they do.
Reply from Abigail Mkhize, Registered Manager / Care Provider at Top Option HealthcareThank you very much Pat for the warm words. It is our goal as Top Option Healthcare to always ensure that we provide nothing but the best when it comes to our people. We will continue to give nothing but the best for your mum. As you would have seen, with Top Option, you become more than a client.
  • Staff
  • Care / Support
  • Management
  • Treated with Dignity
  • Value for Money
Current Review Score: 9.8 (9.775)

Overview of Review Score

The Review Score of 9.8 (9.775) out of 10 for Top Option Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 11 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 4.8 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 5.000 for Top Option Healthcare is calculated as follows: ( (62 Excellents x 5) ) ÷ 62 Ratings = 5
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 0.5 Points for the second and third Positive Reviews, 0.25 Points for each of the next two Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.05, 7th = 0.05, 8th = 0.05, 9th = 0.05, 10th = 0.05, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025)

    The 5 points relating to the number of Positive Reviews for Top Option Healthcare is based on 11 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 = 4.775
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Feb 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Loading

Loading

Awards / Recognitions (0)

Loading...

Meet the Team (2)

Abigail

Abigail Mkhize

Job Title: Registered Manager Joined: 2021

My Name is Abigail Nonhlanhla Mkhize. I was born in South Africa and arrived in England in October 2001, and have been working as a registered nurse in different settings, including neonatal, adult, and paediatric. My work experience involved working at BUPA care homes for a year, looking after the elderly, including dementia and those who just need general support. I have worked in Southend Hospital's neonatal and accident and emergency department. I have been a bank nurse, which has exposed me to different scenarios and greatly expanded my knowledge.


My clinical co-ordinator role helped me gain interpersonal skills, compassion, and academic excellence throughout the years and has made me dedicated to providing quality care experience in different hospital settings and home care nursing, including community care for children.


I obtained a few qualifications during my experience, including the Adam special and intensive care of newborn graduate certificate and certificate of registration as a midwife, mentor, clinical educator, and in practice educator preparation with the University of Essex. I also did a diploma in general nursing, which was done in South Africa.


My motivation for starting my own healthcare company was when I acquired a role at First Option Healthcare, where I was assisting in the evaluation of home care complaints from residents/service users, predominantly children. I assisted in providing care to patients with complex needs, such as tracheostomies and learning disabilities.


I encouraged service users to become independent in their own homes and assessed the skills and competencies of carers assigned to care for the patients. This experience is what really pushed me to start my own care business. I registered with the CQC and was offered a certificate of registration in September 2021.


I feel as though my many years caring for vulnerable individuals, acquiring academic certifications, working at every level of care, and still having the passion and desire to help people have led me down this road, and I find that the company I have started allows me to reach out to more people and continue to help people who really require it.

Njabulo

Njabulo "Njabs" Ndawonde

Job Title: Assistant Manager Joined: 2023

Njabulo is a South African gentleman. Njabulo has shown a great tenacity and drive. He has worked with a wide array of NPOs, where he held some very pivotal roles and was able to make a significant impact.


He has shown a great deal of compassion and eagerness to help and learn with gusto and sincerity. He has completed a few courses relating to the care industry. He has done a Level 2 leadership and management course. He is earmarked to commence the Level 5 management course, and following which he will be enrolling WITH CQC.


In care, he has worked with children, young adults, as well as the elderly with various needs as applicable. He has particularly excelled with dementia related patients and is currently registered to further his studies with the available institution.


He remains a very dedicated and helpful member of the team.

Frequently Asked Questions about Top Option Healthcare

What Type of Services does Top Option Healthcare offer?

Top Option Healthcare offers Home Care.

How many Carers does Top Option Healthcare employ?

Top Option Healthcare employs 19 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Top Option Healthcare to verify any information. View our terms and conditions. Top Option Healthcare has an Enhanced Service - more info.