Cream Home Care Ltd
2 Victoria Square, Hanley, Stoke-on-Trent, Staffordshire ST1 4JHCare Provided by Cream Home Care Ltd
Types of Home Care
- Visiting Care
- 24 Hour Care
- Overnight Care (Waking)
- Overnight Care (Sleeping)
Minimum Visit Duration (Visiting Care)
- 30 minutes
Contract Durations
- Ongoing / Long Term
- Respite / Short Term
Age Ranges
- Older Person Care (65+)
- Younger Adult Care (18-65)
Personal Care Services
- Washing & Dressing
- Toileting Assistance
- Medication Assistance (Oral)
- Companionship
- Continence Care
- Feeding & Drinking Assistance
Household Services
- Cleaning Service
- Food Preparation & Serving
- Laundry Service
- Shopping Service / Errands
- Transportation Service
Other Care Provided
- Dementia
- Parkinson's Disease
- Stroke
- Cancer Care
- Palliative / End of Life Care
- Learning Disability / Autism
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
- Alcohol / Drug Misuse
- Hospital Discharge
Funding & Fees
Daily Charges per Person
- Hourly Visiting Care Fees: £31.50 - £33.50
Cream Home Care can provide less that 1 hour visits, providing 30 minutes and 45 minutes to meet client need.
Contact Cream Home Care Ltd to get a personalised quote:
Funding Types Accepted
- Private Funding (Self-funded)
- Direct Payments (from Local Authority/NHS)
- Local Authority (Contracted Provider)
- NHS (Contracted Provider)
-
Good to Know
Owner
- Cream Home Care Ltd
- Private Owned
Person in charge
- Robert McNamara (Nominated Individual)
Cream Home Care Ltd Reviews (12)
Cream Home Care Ltd has a Review Score of 9.3 (9.25) out of 10, based on 4 reviews in the last 2 years.
Over all time Cream Home Care Ltd has 12 reviews.
Brilliant caring staff who go above and beyond.
I would give then 10 stars for every aspect of their care.
They looked after my mum until she needed full time care.
I would 100% recommend Cream to anyone looking for care of a friend or relative.
Thank you all at Cream.
Thank you for your lovely comments Alan. We always aim to go above and beyond for each client who needs us. We hope mum settles in her new home.
I had researched several care companies for some help for my elderly Dad and decided to go with Cream. Louise took our enquiry from the start and arranged for the care package to be set up, quickly and efficiently. Her knowledge an attention to detail was outstanding and she was able to make practical suggestions we hadn't thought of. The care staff attending were punctual, professional and approachable. I would very strongly recommend this company for anyone seeking trusted carers for a loved one.
Thank you for your lovely feedback Leanne, we really do try to go that extra mile with all of our clients.
We cannot recommend Cream highly enough, they carry out their duties with care, compassion and a lovely friendly attitude. Sincere thanks from a very greatful family.
Thank you for your wonderful feedback; we always aim to deliver a fantastic service!"
They are also very flexible and have accommodated extra visits for Mum as and when needed.
All visits are logged on an App which I can view easily to get an instant update on visits. This is so helpful.
I highly recommend using Cream. Give them a call, you won't regret it!
Thank you for your kind words. I am pleased to hear how beneficial our services have been for you and your mum. Always here to help.
As soon as I spoke to them on the phone I was pretty certain it was the agency for me and this was confirmed when I met two members of staff for the initial assessment at my Dad’s.
My Dad was very unsure about having care at home but he was put at ease during the assessment and ended up being very happy with the care provided.
The whole team was lovely at what was quite a stressful time for us. They were friendly, understanding, and professional and put together a care package we were very happy with at pretty short notice too. What more can I say other than thank you Cream Home Care!
Thank you for your kind words. We appreciate the opportunity of being able to care for and support your Dad, whilst you were away. We always aim to make the process of arranging care services as easy and stress-free as possible. I am glad that you feel we were able to make a difference in a time of need. Kind Regards.
The carers had problems with traffic due to road works in the area, however, they always phoned to advise of any delay and always arrived. They were friendly and polite. If time was available during a visit, they would sit and talk with Mum for a while. Never rushing away to the next visit. Mum no longer needs care. We will use this company again if her situation changes.
We have no hesitation in recommending Cream Home Care.
Thank you for your lovely kind words. It has been an absolute pleasure to be part of Mum's return home from hospital. We are so pleased that Mum has become independent again and is able to manage independently within her own home. Thank you for such a lovely review.
Having Cream Home Care is the best thing. Staff are compassionate, caring, witty and always put my feelings and needs first. Both me and my husband are both under Cream and we wouldn't ever want any other company. We are both treated personally and professionally, with compassion and dignity always. We have different care needs and Cream cater for all that is needed. We get on with staff brilliantly and can have a laugh and chat. They are even compassionate when we are feeling down. We couldn't ask for a better company to come to our home. Five stars isn't enough for this company, as would rather be able to give a lot more stars than Five. Cream is the best company to have and I would definitely 100% recommend them to everyone.
Thank you for your lovely comments. We treat all our clients as individuals and do our best to cater for their every need. We are pleased to hear you feel this way about Cream Home Care.
I find Cream Home Care to be an excellent service, nothing is too much trouble for them, the care staff are friendly and helpful. I don't have to worry about my mum as I know she is in very good hands with this company. Highly recommend. Five star service.
Thank you for your lovely feedback. Cream Home Care value the feedback and always try to go above and beyond for all clients.
I found Cream Care too late and only had the chance to use them for a few months before Mum went into hospital. But, unlike previous companies, Cream Care staff were reliable, punctual and really caring. They wanted to do a good job looking after Mum and were interested in her, as well as the wider family. The management took pride in ensuring we were satisfied and that everything was going well.
Thank you for your kind words. It has been our pleasure having the opportunity to be able to care for your mum. We are glad we were able to make a difference. Thanks, Care Manager.
My mother-in-law is so fortunate to have Cream Home Care. Every member of staff treats her with respect and dignity. They all deliver individual person-centred care. The manager is professional and always on hand to discuss Mum's needs. Nothing is ever too much trouble, as she clearly wants to see clients and their families happy and subjected to as little stress as possible. The care manager and her team really do make a huge difference to our lives. Thank you to each and every one of you who make up a first-class team.
Thank you for your kind comments. Our team at Cream Home Care always try to go above and beyond, for all of our clients. We are really pleased to hear your feedback and the difference we are making.
I was so apprehensive when I knew Mum needed carers but from the first telephone conversation with one of the managers I felt at ease. The service Cream Home Care provides is first-class and 100% reliable, a lot of thought clearly goes into matching staff to clients. Every member of staff clearly demonstrates what the word care really does mean. My mum is treated with compassion, patience and dignity on every visit and it is evident that the carers are happy in their work which is a credit to the organisation. The communication to myself and Husband is excellent and the difference these people have made to us all is unmeasurable. I cannot recommend them highly enough. Well done Cream.
Even going out of their way to take a sample to the doctor to ensure that if she needed antibiotics she got them as quickly as possible.
Anyone using cream home care will not be disappointed. I would highly recommend this service.
Thank you for your lovely review. We always try to go above and beyond for all of our clients. We value feedback and it is great to hear we are able to make such a positive difference.
Regulatory Rating
Care Quality Commission (CQC) Rating
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest ReportNews (0)
There are no news items for Cream Home Care Ltd.
Awards / Recognitions (0)
There are currently no awards/recognitions posted yet for Cream Home Care Ltd.
Meet the Team (0)
There are no Team Members posted yet.
Frequently Asked Questions about Cream Home Care Ltd
How many Carers does Cream Home Care Ltd employ?
Cream Home Care Ltd employs 45 carers.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cream Home Care Ltd to verify any information. View our terms and conditions. Cream Home Care Ltd has a Basic Service - more info.